Sears Home Services

Ok, I grew up shopping at sears and had never had a bad experience with them until now! My better half and I went in to buy some new appliances and it went down hill fast. the first night, the gentleman that helped us was pretty helpful and set us up alright. The next day we went in to finalize our order and sign up for the sears card to get the 24 months no interest. The gentleman that helped us the 2^nd day, wasn’t quite with it. To say that he might not know what his own name was, would be putting lightly! He didn’t know how to work their system, couldn’t figure out what our order was even though he was looking at the write up from the night before, and when I handed him my ID to sign up for the sears card… he spelled my name wrong! That’s right, he spelled my name wrong while looking at my drivers license! On top of that, he smells like stale farts. We are happy with the appliances, but now we have a Citi bank card, and their customer service sucks!!! Cant wait to get my actual card in the mail, so I can start an online account, take money out of savings, and pay the card off now! Done with sears and citi bank!!!

My refrigerator became loud in February. I called to have a repair man fix it and was told I could have the problem diagnosed in four weeks. During the four weeks the fridge declined. The fan was louder, frost built up on the inside. After the diagnosis I payed for new parts for the fridge that at this point stopped working. The repair was scheduled to take place three weeks later. On the day of the repair, I waited for the repair man to arrive between 1 — pm and he never showed up. At 6 I received an apologetic phone call and was told I would have to wait another 2 weeks for a service appointment. In the mean time, my fridge sat dormant. Finally eight weeks after the first appointment the new parts were put into the fridge. It’s four weeks later and my fridge is broke again. The same issue keeps occuring. Obviously the repair man doesn’t have a clue about refrigeration. Three months later and $ 500.00 worth of parts and repair costs and I still don’t have a working fridge. I’ll never buy an appliance from Sears again!!!