Sears Auto Center

Brought car in for very loud brake noise and expected to need new front brakes. Turned out to just be mud on the rotors. While the car was on the lift, they rotated my tires. No charge. Very courteous.

I was told I had an appointment and when I showed up was told it would be an hour to an hour and a half before they could put my tires on. I have a 2 year old with no nap. I come back nearly 2 hours later after receiving no phone call. They said it would be an additional hour. 3 hours in the mall with a 2 year old and no nap. Never coming back.

incredible team! impressed with their work and knowledge. I’ll definitely be recommending them to all my family and friends!

I try to fix my cars myself as far as my knowledge can help me. So I went in there for a diehard platinum battery I got all the questions answered that I had asked got my discounts and left it went smooth no waiting or anything like that. I was informed that if I wanted them to install it, it would be a few hours. Changing a car battery is like changing a light build no way I’m going to pay to have it done. I will shop there agin!

Hears how it went down. I called them on a Thursday and I had a list of things that needed done on my company leased car. I read the list to them and they said they could do it on Friday in about 2 hours. I was there when they opened at 8am on Friday. I showed them the list of things and read it to them again. They again told me about two hours.
I left and came back after about 1.5 hours and took a seat in the waiting area. Shortly the this gal came and told me they had to order parts and the parts wouldn’t be there until about 12:00 or 12:30… So my 2 hours turned to 4 to 4.5 hours. After sitting there another hour or so the manager came walking by and ask me how things are going. I told him not good and explained to him what was going on and wondered why they couldn’t just walk across the street and buy the filters my car needed. He said he would look in to it.
About another half hour later the gal comes back out and calls me «Honey» (I wasn’t in the mood for Honey) and explained that the parts are on order and would be here by 12:30. I ask how long it would take to put them on once they are here and she said it would be another 2.5 hours. You see where this is going right???
I left without all the work being done. She did say I could come back in and spend most of my Saturday so they could finish the work. I didn’t do back and I suggest you also not go.