Safelite AutoGlass

Dont know how this place could ever get a low score. These guys and gal are professional and totally awesome. Vey polite and talk to you and explain everything that was repaired. They really go out of their way for their customers. Best customer service I have ever had. I wish you could give them 10 stars because that is what they deserve. This location is awesome because of the people that work there! They will always get my bussiness!!!

This place was awesome great service and they even went above and beyond there scope of work!

These guys were absolutely phenomenal to work with! I called on a busy holiday week to get my windshield replaced and they fit me into the schedule and got things handled with my insurance company without asking anything from me. I recommend anyone with a rock chip or in need of a windshield replacement to come to this shop!

We have a 2014 Cheverolet Equinox. Our passenger rear window was smashed overnight in the parking lot. We called Safelite to come out to put a new one in and I’m glad we did. Joseph was there on time, was friendly and professional — and did a great job. He even vacuumed the broken bits off the carpet and cleaned the new glass. I opened and shut the door, rolled the window up and down to check it and it’s like it never happened.

This is the best service of any auto shop I’ve visited in 15 years. Twice they have provided complimentary service when i needed a decal removed, or a mirror re-​attached. Not to mention, they came to me when they did a full replacement! Clean guys, clean office, expert, humble service. Thank you!

Very friendly and professional staff. They fixed a small crack in my windshield and I was quite impressed with how well it was filled in. They got me right in at my appointment time and the work took about 30 or so minutes.

big business so they will charge you for the name. not the greatest work either

Went in to have part of the rubber trim glued back around my front windshield (minor repair). The store Manager, Michael Carroll said we needed a full re-​install of a new windshield because he observed two tiny minuscule rock chips in the window, then quoted us over $ 400. Maybe the quote was so ridiculous was because we were driving a Porsche, not sure, but all he saw was dollar signs. Went to NOVUS a few blocks away and had the rubber trim repaired, along with the tiny chips filled, took less than an hour and was only $ 48.00 and works and looks great. Needless to say, I’m not going to do business with Safelite again. Thank you NOVUS!

I had a 10 inch crack on my windshield. Insurance recommended we go here. It took about 90 minutes or less to fix. They even vacuumed my car! And removed Good-​to-​Go decal from old glass and transferred it on the new one. Waiting area is clean and tidy, TV, coffee, bottled water in mini fridge and granola bars too! Free air freshener! We like free! Outstanding service, life time manufacturer/​install guarantee. They even handled all the insurance paperwork, so I didn’t have to lift a finger. Did I mention free wifi and charging station?

I would like to recommend and commend SafeLite in Silverdale on their high standard of quality workmanship and outstanding customer service. I had a very bad rock chip on my windshield that happened when a rock hit my windshield at full speed on the highway. Not only did SafeLite repair the windshield beautifully, but I was treated like a queen as I waited for the repair to be done.
I was offered FREE bottled water, pop, coffee, tea and granola bars. The restroom was large with multiple hooks for hanging coats or purses, a grab bar on the wall, and even a chair to sit down on. A wheelchair could easily fit into the restroom. The facility was clean and the employees were friendly and courteous. Michael, the store manager, let me know my car was almost done but they were going to clean my windows and vacuum my car for me. OK, I’m impressed. The customers also get a complementary vent air freshener for their vehicle as well, and Michael asked if I would like their technicians to put it on for me. Wow… now THAT’S great service !

1. Insurance claim to replace cracked windshield due to rock chip
2. Called and received an appointment for the next day
3. installed windshield at my work’s parking lot
4. Seal was creased and had a big gap. Said it was unacceptable
5. Come in today to shop (E. Bremerton) 90% we can fix it before silicone sets. OK
6. Take time off work. Manager takes one look and says will re-​do
7. Scheduled appt for next Tues. at work again
8. Comes to fix windshield, on time. Tech cracks windshield, needs to get another one. Will come back in 2 – 3 hours to fix. Meanwhile can’t drive car
9. Comes back, fixes windshield. Looks good. But has empty screw holes. Says just cosmetic and they have covers but none with him. I can go to shop and get done but talked him into coming back next time in neighborhood to do. Wanna bet he doesn’t come back.
Darn rock chips that crack right away. Next time going some where else. Scored a 2 because it did get fixed. Sigh. .. .

Had an excellent experience getting the windshield of my 2008 Subaru Outback replaced. Fast, friendly, and trouble free. Highly recommend.

WOW! The customer service was AMAZING! Let me just say that Larry, the glass tech that arrived at my office, 2 hours early, is the most awesome person, not only did he replace the windshield in my car, he vacuumed my front floor and washed all my windows. Mobile windshield replacement service is a very convenient service to offer, I did not have to worry about missing work to go to their shop. Thank you, thank you, & thank you!