Reid Real Estate

I cannot say I have been a Tenant or a Landlord for this company. And I thank God for this!
I called on a Monday morning to find out more about a specific property. Left a very friendly voicemail; name, phone number, etc. I didn’t hear back, so I called the next day (keeping in mind that the rental market here is very HOT), only to get the receptionist. She said the lady that deals with the property IS there and transferred me to her. The phone rang and then went to voicemail. Needless to say — this happened for 5 more days, with me never receiving a return call.
Meanwhile, my husband and I had to drive-​by on our own just to get an idea of where and what the house and neighborhood was like.
In a last attempt to contact the «lady who deals with the property», I emailed her –again– only to get a response the next day. VERY curtly, she said it was still available (go figure) and when did I want to see it. She then gave me a time and date, but cancelled. Then again, and cancelled. Finally the third time we got to see the place. It wasn’t like the pictures and the square footage was lied about.
It wasn’t even her who showed it.
I tried to get in contact with her to ask a question and make a complaint — NO ANSWER.
The lady who showed the house could NOT answer a single question I had!!! «Pets?» — «I don’t know.», «Holding deposit?» — «Really couldn’t tell you.» Etc.
Last but not least, I said my very old black lab was just diagnosed with cancer last weekend. She looked at me IN the FACE and said I was a horrible person to even have let him live that long and that I needed to do the right thing and put him down.
This dog has been my baby for 13 years — judging isn’t appreciated.
–Rude-​Inconsiderate-​Unprofessional–
Do not rent here, they already show their true colors just by lack of professionalism.

I rented from this company about 5 years ago. Reid remains the most corrupt company I have ever dealt with. I left the apartment spotless and they still charged a $ 750 «general cleaning fee» which they could not account for. Basically they stole $ 750 from me and could offer no explanation. On top of that they refused to fix the leaking windows while I lived there even though it was causing irreparable damage to the structure as the walls literally rotted. I honestly can’t believe this company is still in business; you’d think they would change their name out of shame. And they should be ashamed. Thouroughly horrible people.

Do not rent with these people!!! I wish I had read these reviews before signing a one year lease with them. When the stove/​oven in our rental stopped working properly, it took a month and me threatening to go to navy legal before they finally fixed it. They dodged my phone calls and ignored my voicemails. When they finally did get back to me they said they were waiting to see if the owner would pay for it. Really?!? It’s the stove, most would consider that a necessity in a home!!! They also scheduled an inspection because they thought we were renewing our lease and didn’t even show up! I waited all day and didn’t even get a phone call saying they weren’t coming. Last but not least you can forget about getting your full deposit back. We hired a deep cleaner and a carpet cleaner of their choice. The house was spotless and in way better condition than when we rented it from them (considering there were holes in the doors from somebody punching them) and we still didn’t get our full deposit. I’m so happy to be done with this company and will NEVER recommend them to anyone. Oh and by the way, the property manager’s name is misty tally since I see she’s quit using the company name on zillow.

I contacted Reid 2 different times trying to set up viewings of multiple homes. After no response my husband set up viewings by phone. The day of, we called Reid to confirm our appointments (3 different viewings with 3 different Realtor).
The first place we stopped at the woman looked kind of shocked and confused on who we were, but showed us around.
The second place we showed up and there was no Realtor to be found, but a cleaning crew of 6+ people were there! One of the cleaning ladies showed us around!
Third place we stood there waiting for a long time with another person who had a viewing (ALSO CONFIRMED THE VIEWING). After nobody showed we called Reid only to be told nobody was coming because we had not confirmed our appointment and they didn’t have keys to the house. Also, they still weren’t sure if pets were allowed in the house. (seems like something you could easily call the owner and ask!)
This company seems like they have a total lack of communication which comes off completely unprofessional!

This is the most unprofessional company. Takes your money on time, but when you do everything right, they find any FALSE excuse to keep your deposit. Very unorganized and high turnover. They lost my notice to vacate, accused me of things I NEVER did, and charged me for the 20 year old items throughout the house. However, we replaced MANY MANY things and never got paid to to do. Had two witnesses watch me clean this house, go through it with me to make sure all was perfect and Reid charged me $ 950. Un-​REAL. Never rent from this company. I am someone with a very good job, owns houses of my own, etc, who rented for two short years. I am not a low life who damaged one single thing.

My opinion: If you own a rental and want Reid to manage your property, I would advise you look elsewhere.
The positives… they are good about getting money from your renters. We never have an issue with them collecting payments and forwarding them to us.
The negatives… Poor communication, staff turnover and lack of follow through. We are the type of people who want our rentals to be taken care of. When issues arise, we expect them to be resolved quickly. Reid has required our hand holding to make sure things get done every single time. We are tired of having to reach out to their agents to see if things were taken care of, that things are resolved and that the renters are satisfied. Without our persistence, I have no doubt that the ball would have been dropped on numerous occasions by the agents who come and go often.
Sad to say, it seems all they care about are collecting rents and their fees and that everything else is just a pain in their neck to be dealt with as quickly and as cheaply as possible.

As a renter, and as someone who as rented from private landlords in Boston and large corporations in San Diego… I have to say Reid property management is the worst company I have ever done business with.
1. The company is unresponsive at best, doesn’t keep it’s posted business hours and is completely unavailable on weekends. How someone is supposed to view houses mon-​fri from 10am-​2pm is ridiculous. You are completely at the mercy of Misty Tally’s uncompromisingly short work schedule. I have called on several different Fridays and would not hear back until the following Monday, or even Tuesday.
2. The company allows it’s property owners to enter your home without your permission and take things while you are not there. No apology or sense of duty to rectify this gross invasion of personal space and violation of the renters agreement. The land lord justified it as «well, we were in town, and couldn’t find Reid’s phone number. No one was home, so we just let ourselves in and took our ladder.»
3. The company is slow to respond to maintenance issues. There was a leak in the roof of our home that took over a month to SCHEDULE the repair.
4. The company doesn’t resolve on going issues. The heating unit in the home was malfunctioning. After the first two attempts by one repair company to fix the issue, instead of hiring a more capable company, they send the same incompetent buffoons out 2 more times. I don’t know about you, but I like heat in the winter, a/​c in the summer but not at the expense of waiting for a technician once a week, EVERY WEEK, for 5 weeks with no resolution. Reid refused to hire a different heating and air company because «these are the people we work with.»
5. The company threatened us with eviction because a neighbor complained about our dog. Without discussion of the event or any attempt to communicate with us, reid issued a threatening letter of eviction.
6. This may be a small detail, but it’s their job for Pete’s sake. Reid required us to hire an «approved» vendor to clean the carpets of the home. Did they provide us with a list of «approved» vendors. No! They made me call them, leave message because no one answers their phone, and wait for a call back. It’s this childish level of professionalism you can expect from Reid.
7. We just got our move out letter. They are charging us $ 550 for cleaning the house on move out. We already paid $ 450 for the carpets to be professionally cleaned at their demand and spent hours cleaning the house top to bottom.
At the end of it all… It is clear Reid property management cares about themselves alone. They are quick to issue warning letters and threats in preparation of eviction, but are surprisingly unsympathetic regarding their own violations of the renters agreement. I wonder how they treat the property owners, because my experience is they treat the tenants like trash.
If you are a property owner and care to have a place continually rented, do not work with Reid.
If you are a tenant looking for a property management company to treat you with respect, look elsewhere.
Ps. We paid our rent early every month for 18 months. Not one late payment, not one missed check. We meticulously cared for the home and we were treated like squatters in a vacant.

Holey crap. If I had read the reviews on
before I signed the contract for our rental house, I maybe wouldn’t have believed them. But what the other reviewers say is true. We just moved into a place, and were startled to find that 1. there was an exposed electric socket that was completely bleeped up 2. virtually none of the keys given to us for this place open any of the doors 3. there was a leak in the toilet that was damaging the subfloor and it took four days for someone to come and fix it… !!! The trees in front are dying, there is broken crap throughout the house. My new neighbor tells me the people moved out in January, but when we moved in there was PEE on the toilet. It must have been there for the last six months because when I tried to clean it, I realised it had *stained* the freaking toilet. (I hope Reid didn’t take the last tenant’s security deposit, because if they did, they clearly did not use that money as they should to clean up after the last tenants.) The dryer had a broken vent duct that some moron had tried to repair unsuccessfully with duct tape, and the result was that there was a crapload of lint (and socks and dryer sheets and dogfood!!!) building up behind the dryer. I made a list of all the things wrong with the house, and Penny (who still works for this company two years later) always sounds apologetic that her «boss» is really busy (doing what?!), and just came back from a «trip» so she is «overwhelmed.» I just got done with a six-​day drive across 1800 miles with five people and three animals. But I have not been paid for the last six months to manage broken things on a house which should have been addressed before you left on your «trip.» Clearly they hired someone to change the carpet, or maybe they let family do it, because that is who I was referred to when I tried to hire a lawn service. And whoever replaced the carpet left the old carpet remnants in a trash can, where it got rained on. So this freaking carpet has been rotting in a trash can for an untold number of months. And it’s looking like *I* am supposed to pay to have it hauled away!!! Did they not check to make sure the carpet installers properly disposed of the old carpet? Of course not. Plus, whoever did the carpet did not put the bedroom closet doors back on, and they were still sitting in the middle of the floor. I put in one of their infamous «work orders» for these things to be fixed, and Penny only wrote some of the things down. I had to prompt her to mention the leak that was destroying the subfloor, as well as the tree branches that were taking up roof shingles. She said «make a list.» I pointed out I already had. She was reluctant to take my list, but finally copied it. When the contractor came to fix things, four freaking days later, he only fixed some things, and he told me he did not get a work order for anything else. So he could not fix them. In other words, if you want anything done with these rental properties of Reid’s, you are better off doing it yourself. So far, we’ve spent $ 15 on a new dryer duct, and $ 90 rekeying the broken locks. And we haven’t even lived here a week! Seriously, I feel sorry for the owners of this place because I gotta wonder HOW much they are paying this company to «manage» their house. If you rent from this company or even hire them to «manage» your property, I would take pictures of EVERYTHING and make sure the condition of your house is documented, and even then, only because you will need that evidence when your managed property turns out to be completely mismanaged. Seriously, Reid Property Management must be making a killing doing business this way. I must be in the wrong business, making money the old-​fashioned way. By earning it.

I cannot recommend this property «management» company at all. Not one tiny little bit.
We’ve been enduring them since we moved into our rental, about 7 months ago, and I cannot wait until our lease is up for the sole fact that we will get to ditch this company for good.
The «management» of our property is poor, at best. We wait weeks (and sometimes months) for things to be fixed. We submit maintenance requests, wait a month, go in to check on it because we haven’t heard a peep, and we are be told it was never submitted (which is an outright lie). So, after putting a request in again, we wait another month for one simple thing to be fixed and are told the hold up is due to «waiting on the owner». Right. I’m sorry, but if I were the owner of a property, I would want broken things fixed and great care taken with my rental property – wouldn’t you?
We get repeated «comply or else» notices to pay our water bill – yet we never receive an actual bill in our mailbox – ever. Then Reid mails you a $ 100 water bill and gives you a notice for 10 days to pay or risk eviction notice. Really? Shouldn’t I be getting this monthly bill IN MY MAILBOX so that I can actually pay it (like I do all of our other bills)? This particular bill goes to a PO Box of the property manager and not to us, the tenant. We get no notice that a bill is due or that we owe any amount of money. And then we get threatened with eviction for nonpayment? Can anyone tell me how this makes sense? I’m sure we aren’t the only tenants dealing with this either. If this wasn’t standard practice at their office, then I’m sure it would have been immediately corrected the FIRST time this happened to us and I brought it to their attention. Makes you wonder.
The office staff is cold, and our property manager is lazy. They will always blame their inability to file a maintenance request or provide a call back with «owner issues» or «phone issues» or «email issues». It seems this company has quite a lot of… issues.
In sum, I would never recommend this company to any prospective renters OR property owners looking to list their property. Both sides will be jerked around, put on hold for months, and slapped with ridiculous eviction threats over things that are not the fault of the tenant. If I could give zero stars, I most certainly would.
What we have here is not a case of slow-​to-​respond owners, nor is it deadbeat tenants who don’t pay bills. What this is, is a property management company who has no desire to do their job and take care of both the property and tenant issues like they are being paid to do.

When I found my home online, and first contacted REID Property Management, I was impressed. My rep, Penny, was communicative and responsive, and got all my emails and calls with no problem. When I signed my lease she told me repeatedly how good she is at responding to requests, and told me I could call her any time, but indicated that emails were better for service requests, in order to have something in writing. She also advised me very strongly that I needed to report any repairs needed before they got bad, to prevent being charged for the repairs. I thought I was in good hands.
I was wrong.
I guess what is most disturbing to me is how frequently I am told they have «email issues» that prevent them from getting service requests. According to my property manager, they also have «phone issues» as well — usually on days when I’ve left a voicemail because my email has not been acknowledged after several days. I have to send an email and then keep calling until I don’t get voicemail in order to get a service request entered. And then, good luck if you have more than one issue you’d like handled, because if you don’t specifically make them write down all the issues, they’ll just write down one and by the time you realize it, you have to start all over again.
Truly, the games played every time tenants have a concern or need maintenance/​service is unprofessional and dishonest. While they ignore communication from tenants, they repeat over and over how they respond timely and handle all requests as quickly as possible. Once a service request is grudgingly filed, they blame the owners for delaying or refusing to handle the issue. This has happened to me on 75% of the issues I’ve called/​emailed them with. I originally thought it was only my designated representative, but have finally realized it’s office-​wide. Her supervisor plays dumb and does not acknowledge either her lack of response or my multiple varied attempts to contact them. In fact, today I was told that if I have a problem with their service what I have to do is drive 20 minutes to their office, during work hours, and hand-​deliver a written service request that must be STAMPED to prove I submitted it. Really?
I cannot recommend this property management company. If you have a choice between a home managed by REID or another Kitsap company, please, use the other company. You will be glad you did.