REI Silverdale

We bought 2 Wilderness Systems Pungo 120 kayaks. We had one of them for one week and the rear bulkhead failed and ruined everything including an iPhone. The kayak was replaced with a new kayak– great. Now just over a year later the bulkhead seals failed on both kayaks and I brought them to the Silverdale store and the manager said it was normal wear and tear and there was a product I could purchase to fix it myself at the nearest Ace Hardware store! Excuse me but this is an excellent case of extreme customer non-​support. PURE BULLSHIT!
My name is Bud Price and I am a member of the National Ski Patrol as an Alpine Patroller at Snoqualmie Pass and a SPART member of King County Search and Rescue as well as Kitsap County Explorer Search and Rescue. I USED to buy a number of items to support my efforts, but will no more because of this issue.

Excellent products and a great staff: REI provides one of the very few retail shopping experiences that I find to be not only tolerable but actually somewhat enjoyable.
I’m fairly certain that every outdoor enthusiast in this region is already familiar with Recreational Equipment, Inc. and the products and services they provide, but if for some reason you are not already a member of the co-​op then WHAT ARE YOU WAITING FOR?! Seriously, if you are even casually interested in hiking, camping, backpacking, rock climbing, mountain climbing, running, cycling, skiing, snowboarding, snowshoeing, kayaking, etc., etc. THIS IS YOUR STORE. Membership has a few perks, too: such as occasional store-​wide sales, 20% off coupons, and 10% rebate («dividend») on any full price purchases made each year. Pretty much all of the gear is high quality, and everything is backed by an awesome 1-​year return policy too.
The Silverdale REI store certainly isn’t the largest, but it’s relatively diminutive size (compared to the Seattle flagship location, anyway– this is still a large store) and remote location (again, compared to to the Seattle metro area) are part of the appeal to me– it never seems to be crazy busy any of the times I’ve been to this location. Each time I’ve stopped in here I’ve found the staff to be quite helpful and informative, plus it’s the closest REI store to the Olympic mountains. Great store!

Purchased a electric bike at REI Eugene OR. Thought was safer to deal with REI due perceived company reputation. I am traveler and retired. Sure enough izip E3 Metro broke with less than one year and still within warranty.
Bike tech admits lack of experience and skills. Tech Cites delay with currie tech support. REI flagship store is just across the sound in Seattle and sells and services e bikes. I expect a solution with integrity, without drama in a timely manor. Perhaps if I were not traveler I would have purchased bike «locally» at a local shop.

Love, love, love REI! Folks are helpful. Store is laid out nice. Checkout could be a little speedier if there was more than one cashier during the weekdays.

Was looking for hiking boots. I wasn’t interested in any of the women’s so I was looking in the men’s boots. The guy trying to help me was acting very judging and weird about the fact that I was in the men’s section… Extremely unprofessional in my opinion. I just got my boots and got out. Happy with my purchase so I don’t have to deal with that ignorance and negativity anymore :)

I love me some REI– the store just puts you in the mood to get our doors, go camping, or on a hike — although that’s the farthest thing on my to do list. We came here this past summer to check out their Thule Racks. We were going on our annual Southern California road trip and our SUV needed some more storage space. The associates were beyond helpful and friendly. They answered our questions promptly and if they didn’t have it would find out for us. They helped put the Thule on and we were on our way. Two weeks later I see that the Thule we purchased was on sale for $ 125 cheaper and they were kind enough to give me the price difference although I had come in a day after the sale ended. For any outdoor needs this is definitely the place to get your stuff.

Love this store. The employees are knowledgeable. The items are more expensive because the quality is better.
If you want walmart quality and prices go there not here. I want something that is going to last. That way I only have to buy it once. In the long run buying quality will always save you money.
I have the same REI backpack that I bought in the early 90’s. No rips no tears.
I bought my sons tent here and it has last longer than I ever expected. He is in boyscouts and if you know scouts they are hard on tents. His tent is always the driest after a rain, no condensation.
The only reason I’m back is because he wants an ultralight backpack. So we are looks at all the options they have. There are several.
They also have a website with all the specs and you can easily compare item you saw in the store.
Shop smart, buy quality, REI is one of my goto stores.

I’m going to caveat this review with a disclaimer that my favorite sporting goods stores carry hunting and fishing gear. That said, it’s nice to have an REI on this side of the water if, for nothing less than it saves my wife gas to Tacoma or Seattle.
Like any other REI store it has expensive, mostly-​high quality gear for things like running, biking and other assorted outdoor activities. While it is a little on the small side compared to their other venues, it does have a decent selection and it’s always good to have more competition and variety here in Kitsap County.

We were back in Silverdale this weekend, it was time to explore a little more, so REI, here we come!
They were offering a 20% off coupon for members, sweet! The store itself is smaller/small’ish, but that said they have a nice assortment of all the things you expect in a REI. The people that work here are what really make the place shine. I met friendly person after friendly person. Being brand new, the store is über clean. And, it’s convenient to the shopping hub of Silverdale.