Pickett Property Management

April Stroud provided excellent, responsive customer service. She was readily accessible and quickly resolved any concerns. She professionally balanced the interest of the tenant and owner, and always made us feel like our a priority to her. I’d highly recommend owners and renters use April with Pickett Properties.

Pickett property and Sherry Halmark did awesome for our move in and experience. We were moving through the holidays and they did their best to get us into the place at their quickest and worked with our schedules. This is the first rental company that did such a good pre-​walk through which almost eliminated the need for me to add anything at all. If I had any cons it would be letting us know a month before the lease expired (and only because I asked the question) that the owner was selling the house which put us into a bind. Also they sent about 10 contractors for estimates and such while we were trying to move which was extremely frustrating, i don’t think that this is necessarily pickets fault vice the owner, we also had to arrange 3 other visits while we were there. I haven’t got my deposit back, however to see what was deducted after doing most the work myself, however I am sure Pickett is fair. I would definitely use them again their professionalism and ease made this a great experience.

We have rented through several property management companies in central kitsap and Pickett stands out as the very best. April Stroud was efficient, quick at resolving issues and a pleasure to deal with. The online system for paying rent and sending in work order requests works extremely well. We highly recommend Pickett.

Unable to select ⁰⁄₅ stars.
Regarding Experience with Pickett Property Manager Sherry Hallmark:
Responsiveness: ⁰⁄₅. Very slow to respond, even regarding urgent sanitation/​health concerns that would have made the unit unrentable if currently vacant.
Informativeness/​Helpfulness: ¹⁄₅. In the last year:
–Wouldn’t include all tenants of unit in email correspondence despite repeated requests.
–Consistently unprofessional and condescending tone to one tenant (who was main point of contact with Sherry)
–Smell of something rotting near the front door with no detectable source — and whatever was rotting attracted a huge number of flies. Tenants searched the area inside and outside, and were initially concerned there could have been something dead in the walls between unit and adjoining units. Sherry tried to deter tenants from investigating by telling tenants that they would need to pay for any infestations discovered after 3 days of beginning tenancy in 2013.
Turns out the flies were from rat issue which was known to owner prior to tenancy and never disclosed to tenants.
One of the tenants found the source of the flies: unused unfinished room attached to garage contained 9 dead rats. Festering dead rats killed by poison owner left out were removed because the flies the bodies attracted filled the garage. Tenants trusted at that point that Sherry would react in a timely and appropriate manner.
–Rats (and subsequent fly infestation) issue: Tenants made initial contact with Sherry regarding rat issue in unit in May. Sherry didn’t follow up regarding next steps — tenant ended up needing to chase her by email. Sherry sent contractor in June, and contractor could smell the rat urine and feces, and noted the presence of old rat poison discs. Contractor also identified places in the unfinished room where the rats had eaten holes in the insulation. Contractor left, having told tenants that the room needed to be cleaned professionally and repaired (but not by tenants), and professional investigation for ongoing infestation was needed. Didn’t hear from Sherry for a week, and when tenant followed up was instructed to keep an eye out for active rat infestation. That’s it.
Sherry was in touch again in August to schedule a visit for the owner of the owner of the unit.
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Regarding Experience with Pickett Property unit owner Arsenio («Archie») Delacruz (name provided by Sherry):
–Rat infestation prior to tenancy was a known issue to owner, but not to tenants. Apparently not reported to property manager. Owner laid down rat poison. Unknown whether reported to PM. Either way, neither PM (nor owner through PM) in touch to check in with tenants regarding ongoing infestation concerns. Unknown to tenants, there was continuing rat activity in that room, and those rats were killed by the poison laid down by the owner.
–During owner visit (in August — original request for repairs was in May) to look into rat infested room, Archie informed tenants of intention to raise rent. This was even before arrangements were made to sanitize and repair room where putrid dead rats were found. While looking into the room and discussing the presence of old rat poison disc, Archie admitted in Sherry’s presence that he had laid the rat poison in the unfinished room off the garage.
–Repeatedly attempted to reschedule meetings (for which tenants had already taken time off). Rescheduling attempts were made more difficult and inconvenient to tenants because owner Archie didn’t have a phone. Owner Archie proceeded to complain to tenants about how long it took to schedule meeting times through proper channels, and how he couldn’t afford to have cleaning and repairs on rat room completed by Pickett Property Management maintenance partner company.
–Showed up at the unit and demanded tenants’ direct contact information.
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When Sherry and Archie finally agreed to have the work professionally done and put tenants in contact with Pickett’s approved partner company for sanitization and repair in late August, the partner company was booked out for over a month. Tenants will be living with unsanitary and unuseable room until October.
Disappointingly and overwhelmingly negative experiences with both Sherry Hallmark of Pickett Property Management and Archie Delacruz, owner of unit. Shame because tenants actually liked neighbors and the parts of the unit not infested with rats, flies, rat poison, rat waste, and fluids from rat corpses. Tenants hope to restrict contact to only interactions that are absolutely necessary until transfer out of area. Would not recommend renting property managed by Sherry Hallmark or owned by Archie Delacruz due to their failure to meet their obligations in a timely and professional manner.

We recently moved out of a duplex we rented from Pickett property, our agent was Liz mastroroco and I would HIGHLY recommend her and this property agency. Right from the start Liz was very professional and friendly. The whole process of viewing the home, applying and then moving in was very easy and prompt. The whole time we lived there, Liz was always got back to me within one business day, I really loved that! I’ve had other companies take too long to answer me so it was refreshing to deal with someone so prompt.
All in all, renting from them was so stress free. Liz was very up front about everything, from prices and fees to how to leave the house ready at move out. There were no hidden fees or surprises. I would rent from Pickett and Liz again in a heartbeat!

I recently moved out of the home I rented for two years through Pickett Property and have to say that my overall experience was quite pleasant. My actual rating is 4.5 stars because no one is perfect, but since the system won’t allow half ratings, I’d rather reflect 5 stars than 4.
Liz was my property manager and from the beginning was nothing but professional. She was responsive each time I needed her, and more than accommodating when issues arose.
My experience was varied and demonstrated the flexibility and professionalism of Pickett Property and Liz. For example, I experienced a military deployment, adding and removing a roommate, adding a pet, and terminating my lease early. Each occasion presented its administrative requirements, but nothing overly burdensome or impossible to achieve.
Though I had both the time and ability to clean the house, I chose to hire Tidbits Cleaning (another 4.5 star rating). Because I’ve moved quite a few times and experienced quite a few property managers, the upfront cost to pay cleaners was worth the peace of mind in closing out the housing contract. As for carpet cleaning, the carpet was worn and stained when I moved in and upon move out, I was not erroneously charged for preexisting stains.
My rental experience certainly had its share of bureaucracy and administrivia, but not unreasonably so. If I were a property owner, I would easily choose Pickett Properties. I felt as though Liz managed a nice balance between the owner’s interests and my own.
Finally, I feel as though my disposition was done objectively and fairly. I did my due diligence and conducted a thorough pre-​inspection so there was no question what the condition was when I moved in. Given that, I made Liz’s job easier and my experience smoother. I did not feel that there were hidden fees or surprises in the end.

I was back and forth between renting a house thru Pickett and another property management company but decided to go with Pickett based on way better reviews. Everything leading up to the signing of the lease was fine. Coming from out of state, the application process was easy enough and had to mail the holding fee. We originally scheduled a move in date for the 15^th, but then asked if we could get in sooner. Lara, who is assigned to this rental, said we could do the 11^th so that’s what we planned for. We got to town on the 10^th, and on the 11^th we came in to sign the lease. The process seemed rushed, even though we had an hour to go thru everything, we finished within 20 minutes. Lara gave us our walk thru paperwork, it seemed a bit odd they don’t do the walk thru with us and I did mention that to her. It was an 11 page description of the houses wear and tear and she said to just write anything that she may have missed. I scanned thru the paperwork at the office and voiced my concerns of cobwebs and debris noted. She said she just expects the house to be in the same condition as we moved in. Hmm… OK. Once we got to the house, it was FILTHY. Floors not swept or mopped, blinds dusty, countertops and cabinets not cleaned, all the appliances still caked with food, lawn dead and covered in garbage, the list goes on. Obviously not cleaned at all, I called her up and voiced my concerns. Lara said she would call someone to see what to do and would call me back. An hour later I called her back, she said she was still waiting to hear back from the owners, but this time she did give an excuse, that the owner wasn’t able to finish cleaning due to an injury that put him in the hospital. Something that she definitely could have contacted me about, and give us back the 15^th move in date. 45 minutes later I get only an email from her saying that she would be willing to give us $ 100 to clean the place up ourselves. I was furious. What’s the point of a cleaning deposit and going through a property management company? I called the office and they said Lara had just left, so I asked to talk to the manager. After expressing my disappointment (understatement) and nearly breaking down, Allison said she would contact a professional cleaning company to get ahold of me. As of now we are waiting to get the house cleaned. We can’t use the appliances, and I can’t walk around the house without shoes on. I’m beyond upset with our experience with Pickett so far. I’ll update this after the cleaning happens.
*UPDATE*
Well, the house is clean and looks great now. We went to turn in the move-​in paperwork and we were given the opportunity to get our money back and leave because of the review. Pickett has solved every issue we’ve had thus far, which is what matters most.

It has taken me awhile to write this review… I can’t begin to say how wonderful the people at pickett were. Our property evie osborn, was just wonderful. My husband passed away suddenly, and they were so kind with helping my family get through this bad time. She went above and beyond just doing her duties as a property manager. I want to say thank you, and it really was wonderful knowing you all. Tricia Marchant

Sherry Hallmark with Pickett Property Management, has managed our Poulsbo property for the last 3 years. Sherry has found tenants, responded to phone calls and emails in a timely manner. She has responded to requests in a professional and with a great attitude. There is not one negative I can say about Sherry. She has been wonderful to work with. We highly recommend Sherry Hallmark and Pickett Property management. Thank you Sherry for all of your hard work.

We have been renting from Pickett for 3 years. The first few months were great. We had a property manager who was attentive and kind. She did everything in her power to make things go smoothly. Then she left and the owner became our property manager. It was awful. A few months later we got Gabby. It went from awful to unbearable. She never returns phone calls, always claiming she didn’t receive messages whether they were left on her voicemail or with the receptionist. Things don’t get fixed. Her answer is always that it’s the owners fault. She is rude. I could go on for days about how terrible this company has been. I will spare you but I will always tell my friends and family to run the other direction. Can’t wait to be done dealing with this company.

Our experience with Pickett has to date been a wonderful one. We have been renting from them for 10 months and working with them for nearly a year, and have had all our concerns addressed promptly and professionally. In the beginning, when there was a problem with the company that did the credit and employment checks, Pickett solved the problem quickly and handled our concern, even refunding a portion of our application fee, even though the fault was not theirs. We were attempting to rent from several states away as we were relocating to the area. Pickett helped make the transition smooth and painless, which was especially appreciated after we had struggled to get other management companies to respond to emails or even return phone calls.
Our maintenance requests have always been addressed within 24 – 48 hours. The gentleman who services our home has always been professional, friendly and honest. Repairs have made to our expectations and beyond.
We recently had a standard inspection of the property. I was impressed with the thoroughness of the property manager who came. She clearly had both the interests of the homeowners and our family as the renters in mind.
I would recommend Pickett Property Management to anyone, including those who are looking to rent out their own property. We intend to rent with Pickett until we decide this is the area for our family and we look to purchase a home.

I rented a house from Pickett for over two years. The property manager Pat was always helpful when something needed to be fixed or we had any issue. She was particularly awesome at dealing with the extremely stingy home owner. Having an online account through the website made rent paying and reporting maintenance issues a snap. Broke my lease early with military orders and didn’t encounter any issues.

We are satisfied with our experience renting through Pickett Property Management. Gabrielle has been professional, courteous, and attentive to our needs. She goes well beyond the call of duty to make sure that we are satisfied. We appreciate that any issues are resolved promptly & happy the homeowners are committed to upkeeping the home. This is a fair, quality management company who allows you to pay your rent automatically online. We are hopeful that the moving out process will go as smoothly as the rest of our experience. As renters, you can rest assured that you will be well taken care of, treated respectfully in the process of renting a home so that you can feel at home & enjoy life in Kitsap County!

When we moved out from our house last April 2010 our property got managed by Pickett and up to now they still do. Sherry Hallmark made it work because she keep us abreast on all issues. The house never been vacant for more than 10 days on two different occasions that includes cleaning and preparing the house for the next tenant. She always makes you feel important by responding quickly. She will make sure that any repair getting done is accurate and will research if she can get any savings before anything else. I wish all Property Managers are like her because we have 2 other rentals on different States and both Managers are not even close to what she does. Keep up the good work…

I’ve got nothing but good things to say about Pickett! My husband is a Naval officer so this is not our first rodeo when it comes to rental homes… after a horrible experience in Fl, SC, and NY we were so pleased to find out there were still good honest people out there.
We initially fell in love with the house online through AHRN (a website for military rentals) and contacted Pickett to set up a viewing. It took a couple days to set it up because it was around Thanksgiving but ANY time I called I ALWAYS received a call back, which is a lot more than I can say about other rental companies in Silverdale. Upon seeing the house and falling in love yet again, we went back to the office to fill out paperwork. Since our landlord was terrible in NY, the time difference between the east coast and the holiday timing nearing Christmas, paperwork took about two weeks (they’re normally a lot faster I’m sure) but as soon as it was done we had keys and we were IN! The carpets had been professionally cleaned, along with the rest of the house. Two days or so after moving in a man even showed up to pressure wash the walkway and porch! As if I wasn’t impressed enough already, I mentioned the accent wall in the living room being a terrible shade of blue (original pictures showed it red) and I asked if I could change it back to red. Low and behold, after getting paint swatches approved, the wall WAS PAINTED FOR US by the time we stepped foot through the door!!! What awesome customer service!
We have been here for about 7 months now and anytime I’ve had a maintenance request it has been handled quickly and professionally. They work around your schedule and will even come in when you’re not home if you’d like (which is nice when your hubby is away and you’re studying for finals!) I had a problem with my hood over the stove and it was replaced with a brand new one within days. After sending repair men out for our washer three times (I thought it might have been used error… stupid computer issue lol) they got in touch with the homeowner and I’ve got a shiny new washer too… in under a week!!! You really can’t beat that! After the snow melted and the grass was up to my waist, I knew I wasn’t going to be mowing it alone, so I called some local companies. For our huge yard, I couldn’t find anyone willing to do it for under $ 300 a month. I called Pickett and our agent suggested a guy who was already familiar with the property and its only costing me $ 108 a month! That’s a little over $ 25 a week!!! Super impressed yet again!
All in all, I’m VERY impressed and would recommend them to anyone who asks. The icing on the cake for me was the day I locked myself out on accident, in the rain, and called crying because I had a college interview in an hour. Within 30 minutes my awesome agent came to my rescue with her spare key and a smile, no charge. These folks are really there for you. Kudos to Pickett on the great customer service and I really hope the next few years go just as smoothly!

My rental home was very nice. But, my experience moving out has been stressful, frustrating and unfair. I have never been treated so horribly by any business.
I should have known there was going to be trouble when I went to sign my rental agreement and pay my deposit. I was told there would be a $ 200 pet deposit and at the time of signing that deposit was now $ 500.
Moving out of the house was not my choice, I would have lived there for years. I was told the owner did not want to renew my lease. Instead of my property manager (Pat G.) working with me to find another place I was spoken to unprofessionally and treated badly. When I found another rental with them I was interested in I was charged another credit check fee and was going to have to pay the full deposit upfront.
I did pay my rent late a day or two four times throughout the year. My bad, I’ll take that. I paid all of the late payments that went along with that (on the 3^rd of the month you start accruing late fees). But, I don’t feel that makes me a bad renter or high risk. I kept the house and yard nice. Also, how did the owner know I paid rent late, by a day or two, if my property manager did not tell him?
There were some other under handed things that happened and I went into the office to speak to the owner (Kevin). He was no help and kept telling me he did not know what was going on. Either he is oblivious to what is happening in his office or he doesn’t care.
Don’t think you are going to get much of your deposit back. There are hidden fees and they are going to charge you for anything they can. I used their carpet person to clean the carpets. I only lived in the house for a year, my dog was only in two rooms and slept on the furniture but, apparently the smell in the house was SO bad they had to have the whole house deodorized again (I went to the house before the carpet guy re-​deodorized, it did not smell). I still got charged a cleaning fee even though the house was spotless… we cleaned every wall, door jam, light bulb, window and window track. The topper for me was the $ 50 administrative fee. That is a fee they charge you for every work order that has to go out, which they are going to have work orders because there are things that need to be done before new tenant moves in.
I know people that have rentals and know how hard it is to find a good tenant. So I paid some things late. I was still a good tenant and Pickett treated me like I was a criminal. I would NOT recommend them to my worst enemy.

I wish I had better things to say because I adore the little duplex we rented from them — but I would not recommend renting from Pickett Property Management.
Our first impression was made during our tour of the property. We were under the impression that we’d be meeting with the property manager. Instead we were greeted, 15 minutes late, by a woman who happened to be headed home from the office early and knew nothing about the house. She struggled with the locks and couldn’t answer basic questions — like what kind of heat source does the property have?
We rented it anyway because of a combination of factors. But, it took 6 weeks for them to take the key box off of our door. And other maintenance requests were ignored for weeks.
When we finally gave notice for the end of our lease term — it was 8 weeks notice — We started getting calls from the new property manager to show the house immediately. With our permission she made appointments but then called me the day of to see if I would be home because they don’t have a copy of the house key. We started living elsewhere and have been moving out slowly, and am
not able to clear my schedule to give the property manager a key to the house I rent from them. Apparently they forgot what the situation was because I got this call more than once. I offered to mail the key to them and it didn’t arrive at their office. They decided to rekey the house — we still have 3 weeks on the lease term. I received a call today asking for the garage padlock key because they didn’t want to pay someone to cut the lock — we still have belongings there (which would be left unlocked if the padlock was cut) and a lease effective for weeks and they’re trying to make the property unavailable to us. I have found the property managers to be extremely unprofessional.
I would try Olympic Property Group in Port Gamble or Details Property Management if you’re looking to rent in Kitsap.

I have a million complaints, so I will just keep this short and sweet. DO NOT RENT A HOUSE FROM THIS COMPANY.
Horrible experience and they rob you blind of your deposit. Our property manager was completely unprofessional and incompetent. Repairs took months and constant nagging to get completed. I lost sleep over the stress they caused my family and when we approached management about our concerns, we got no response exept being told our manager wasn’t trained well. No kidding! Nothing was ever corrected.

Renting a property from this company was one of the worst mistakes we could have made after being transferred to this area. Repairs take FOREVER. We’ve been waiting months to have our issues resolved. I also feel sorry for the owners of our rental as this company seems to be taking them for a ride. This company values the relationships it has with its vendors more than the owners it services or the tenants who rent properties managed by them. AVOID working with this company. They are completely unprofessional.
And the debacle continues… we just moved out of this rental. The disposition of our deposit was a joke. Again, the outright dishonesty exhibited by this company is shocking. We’ll be suing the owners for the wrongful withholding of deposit funds. Again, why anyone would have any involvement with the company from a property owner or tenant standpoint is utterly beyond me. Again, AVOID this company!
Also, continue reading the filtered reviews for this company. You’ll find more of the same issues as I discussed in my review.

When I couldn’t stand living in my crummy apartment anymore I went to see Jim Pickett. I choose his service since it seemed like he had the biggest variety of quality townhomes for rent within my price range. I’m really glad I ended up working through his office since he was extremely helpful. He did walkthroughs with me of all the rental properties that I was interested in, pointing out any issues or concerns he saw with each place.
I never had any problems with any of my paperwork or deposits that went through his office. His staff was very efficient and organized and made it easy to get settled into my new place. Highly recommend if you’re looking for a duplex or townhome to rent.