Massage Envy

Only giving 1 star because the employees are so kind and I’ve had (mostly) enjoyable massages. The one time I had a bad experience with a massage therapist was with a male, and he dug into me so hard that I had bruises and excruciating pain for at least a week after. I will never book another appointment with a male again. Besides that, all of my other massages have been quite enjoyable and relaxing.
Now, you may be wondering why I only gave one star. Unfortunately, I signed up for their 12 month membership. Rewind to about 8 months ago. I’m a stressed out, tensed sailor who doesn’t get paid too much. I was reeled in with the introductory rate and blindly signed up for a membership. The first few months were fine, I didn’t have many problems, aside from the hit or miss with therapists, but I guess you get what you pay for right? That’s what I get for cheap massages. Whatever. Fast forward to just a couple months ago. I booked a massage the week prior to my appointment, and the lady on the phone even said «we look forward to seeing you next Wednesday.» I should have been more suspicious, I never get an appointment booked that fast, and I didn’t get my reminder call the day before. So I went in anyways, at the time I wrote down and was turned away saying that my appointment wasn’t until the following week. After showing my frustration, the front desk ladies allowed me to pick an add on to my massage, so I picked an aromatherapy. Fast forward again to the following week. I go in at my newly scheduled time and was told I was getting a free sugar foot scrub, aroma free. Now, I’m not one to complain about a foot scrub, but I was very much looking forward to the anxiety relief aromatherapy, only to be told my massage would be completely aroma free due to the fact that my therapist was currently breast feeding, and the girl who booked the aromatherapy «forgot.» So they promised a free aromatherapy if i booked with another therapist for the next time. In no way do I blame the therapist. In fact, her massage was fantastic, so I booked her again, with another sugar foot scrub for two weeks later, 90 minutes, just like all of my other appointments. I was given my reminder card prior to leaving, and that was that. Recently, I picked up my reminder card and noticed it said 60 minutes, so I called the store to confirm that I still had a 90 minute appointment like I had requested and they said it was 60 minutes in their system. Completely over Massage Envy at this point, I asked to cancel my membership. I forgot that I can’t do that until my 12 month point, so I guess I still have 4 more months of paying for frustration and other people’s mistakes.
On the plus side, every person I’ve talked to about my problems have been extremely nice and helpful, and very professional. Unfortunately, after my membership is over in 4 months, I am most definitely leaving and never coming back to Massage Envy. Not like it matters to them anyways.

The facials and the massages are great. There has only been one time where I was not satisfied with my massage. I kept asking for lighter pressure but she kept digging her bony fingers into me. The front desk women are very friendly as well. I have never had a staff problem persay. BUT on that note, when I got my membership it was mentioned I could put it on old, nothing about canceling it if I wanted (like you can at a tanning salon) and they casually leave out when you put your membership on hold it extends your contract. The salon was always clean and smelled fresh. They sre not pushy at all about products, which is great. The therapists tell you what they are doing and why, which is great as well. The sugar foot scrubs are a great add on by the way. I will miss those.

NOT impressed… We’ve been scheduled with therapists and gotten switched more than once (3 times, actually). Lots of «injuries» there it seems. Just got called today and was told the therapist for my husbabd was «injured»… AGAIN… They also mysteriously «lost» my appointment (as my husband and I always book together). We just told them to forhet it and we’ll try another time. My last massage resulted in bruises on my neck and back, but I was too embarrassed to say anything. We were idiots and bought and «membership», so we’re stuck. Save your money and use an independent masseuse. This place has the potential to be nice, but they can’t seem to get it together.

You get what you pay for is very true. There are mostly young inexperienced therapists. Plus finding an appointment time to fit a working person’s schedule proved to be very difficult. DO NOT sign up for the monthly membership as it is definitely not worth the discount offered. Save you money and get a better massage every other month somewhere else where it would be easier to do business.

There are some really great therapists here, and other people agree since you need to book weeks in advance to get them. Nathan and Michelle are my favorites. I like being a member because it forces me to take time each month for myself. I have been a member for a few months, and they have called to cancel two massages two months in a row due to therapists being sick. This is very unfortunate since I already have to book a preferred therapist a month in advance. The staff is very friendly and the place is very clean. They just raised prices on additional massages $ 10.

It makes me sad to rate this business so low, because some of the therapists are really good. BUT it is very difficult to actually book a service. I have been a member at other locations where I have never had to wait more than a few days but usually wait at least a week and sometimes more at this location. I have arthritis flare-​ups that CAN’T wait, and it simply isn’t worth being a member here. Sorry!

The rating is 3 stars because it is hit or miss to put it mildly. There are some amazing massage practitioners here but also some very marginal ones. If you find someone you like, or fish around till you have a few you enjoy, make sure to ask for them by name. It is convenient and there is little wait if you have an appointment. All in all, ok to good all depending on who you get.

Love the atmosphere and the staff :) They are very professional and very attentive! I’ve been visiting Kelsey once a month since January 2013, she is awesome :)

I’ve been a member for over a year now. It’s fabulous every time! Don’t be afraid to try out different therapists. I do worry about hurting their feelings, but I want to find the right therapists for me. I currently have 3 favorites (especially Barbara for Deep Stone, what a treat!). If you’re considering going for your first time, I recommend reading all the reviews and their membership details ahead of time, so you’re prepared when they try to sell you a membership. I didn’t feel as pressured because I already knew what they were doing.

Kyan is a wonderful person to go get a massage from. I will definitely get all my massages from her.

Update: I’ve been going to massage envy for over a year now and I’ve still walked out satisfied after every massage BUT I have to down-​grade my rating from 4 stars to 2 because I am tired of having to reschedule my appointments and find a new therapist I like!!! In the 14 months I’ve been going here Kyan has left, I found Tracee (awesome) and had 3 appointments with her and they just called me this week and told me she has now left as well. I also like Valerie but I’ve had 2 appointments cancelled with her, once because she wasn’t working the day they booked me and once because she was out for medical reasons. I had a massage scheduled with Connie and she was out for one reason or another. I’m a busy mom who also works full time. I book a month out for a reason, so it’s frusterating to not be able to rely on my appointments being kept. Also, the value of being a member went down this summer. You use to be able to book additional massages for $ 39.99 per month and they just bumped up the price to $ 49.99. I think I will soon be putting my membership on hold (if not cancel) and I’ll just book massages on an as-​needed basis and support a local business. Centering Massage is really good,
Old Review:
I had heard getting a good massage here is hit or miss but I decided to give it a go and try the $ 39 introductory massage for myself. I had Valerie at my first appointment and it was a great massage, I was very relaxed at the end of it and let myself get talked into the membership by the front desk staff. They ARE a little pushy BUT they’re also really sweet girls and I know they are just doing what coporate tells them to do to try and generate business. I signed up to take advantage of the deal you get if you book a second massage each month ($ 59.99 first, $ 39.99 for each there after) but I have only been getting one a month so while it’s nice it’s already paid for I really am reaping no other benefit from having the membership.
The last 2 times I have gone in I have seen Kyan and she is FANTASTIC. I normally am quiet during massages but she is fun to talk to and she just follows my ques on how much I want to talk during the massage. She really listens to what is bothering me and tailors her technique and pressue to my liking. I would recommend her to anyone!
The environment here is very relaxing and I show up about 5 – 10 minutes before my appointment to get checked in. They offer water and a hot neck wrap if you’d like it. The rooms have always been a good temperature, with dim lighting and very quiet music.
Oh, one more note. They say the take walk ins but schedule your appointment because anytime I have called for a same day they have been booked. Now I just schedule a month out.

I took brought my hubby in for a massage a few days ago, the massage was an hour long-​no problem there, however; the experience wasn’t what we hoped. the actual massage was great but my husband mentioned his massage therapist was «too interactive» & spoke through the entire hour, making it just as relaxing as a mall kiosk massage.
Upon leaving we couldn’t just check out without the front desk associates pushing their membership program which we declined over and over again, after 15 minutes of explaining why we didn’t want to join we were finally able to leave. A few days later my husband is complaining of extreme back pain given he’s not lifting anything, or doing anything different we’re have been told this massage may have aggravated the muscles causing the immense amount of pain.
We’re waiting on further evals.

Meh. Me thinks not. If you are looking for a relaxing experience this is NOT the place for you. The saying is true «you get what you paid for». $ 39 for and introductory 40 minutes at best massage. The hr includes dress down and dressing up. Then up selling their membership like no tomorrow. I went beyond my better judgement and gave this place a try. I should’ve gone with my gut instinct.
I knew not to expect a spectacular massage, maybe even an average– nope. Didn’t happen. I was in a pinch a needed some relief and all I got was a wasted 1 hr and out $ 45 — I won’t be back and will never recommended this place to family or friends.

This was my first visit to Massage Envy Spa. It was made possible with a $ 75 gift card that I ‘splurged’ on a 90-​min full-​body deep tissue massage. The Silverdale branch is spotless, well-​kept and inviting. You will hear the typical New-​Age-​cum-​Ambience-​sleep-​inducing music playing softly in the background. I was offered – and I accepted – a free warm neck wrap and cup of cold water within two minutes of my arrival. The décor is aesthetically pleasing and relaxing.
I waited approximately 20 minutes after completing the usual paperwork before I was greeted by my massage therapist, Brianna. No big deal on the wait, to be honest, because the time did not count towards the massage.
Brianna was professional and diligent to a fault. Her gentle hands and strong arms melted my muscle soreness away like a piece of soft caramel candy sitting in the midday sun. She let me dictate the flow of conversation and never once initiated any dialogue, which I greatly appreciated. I dislike idle chit-​chat in any situation; keeping silent during the massage allowed me to enjoy every single stroke of Brianna’s qualified hands.
After the massage I was given some water to drink and Brianna wisely advised me to keep up with my fluid intake for the rest of the day. Like other reviewers, I was approached by the front desk staff and given the standard spiel on the benefits of membership. Jackie was very kind and did not get pushy at all when I politely declined for financial reasons. I certainly did not encounter any uncomfortable sale tactics.
Great first experience and definitely worth a return visit in the foreseeable future when finances allow.

My mother is in town visiting, and she had a gift card to Massage Envy. I booked our appointment about two weeks ago, you need a credit card to hold the reservation.
Very, very friendly staff. receptionist was very friendly and informative. We were taken back to a dim, relaxing waiting room where we went over what we wanted out of our massage… what areas need attention, etc.
Our therapists were great. Very friendly and professional. Very relaxing 1 hour massage. At the end we were asked to join their membership program, but they were by no means pushy with it.
If I had more time I would definitely look into joining the program, highly recommend!

I’m in the Navy, so I move around a bit and have been many different places for massage therapy. I would have said Massage Envy was A-​OK and given it 3-​stars. The massage itself was fine /​okay, not the best I’ve experienced, but enjoyable nonetheless.
I signed up for a «90 minute» massage. A «fine print» type of sign in the massage room explains the «90 minute» breakdown includes 5 minutes prep time, 80 minutes hands-​on time, and 5 minutes for you to get dressed again. I was surprised how long I spent waiting for my masseuse. I filled out paperwork then waited a few minutes in the lobby. Then they escorted me to their «quiet room» with dim lights and soft music to wait a few more minutes for my masseuse. My appointment was for 9 a.m., and so my massage should have lasted until 10:25, but as I was getting dressed and reading the sign, I looked at my watch and noted it was 10:22. I didn’t mark what time I went in to begin the massage, so I can’t say for certain, but I question if I got the full time I paid for.
The reason I dropped one star was because this is the first massage place I’ve been to that has put the full-​court press on high-​pressure sales tactics trying to get you to sign up for their club and to schedule your next appointment before you walk out the door. I felt like I was at a car dealership.

For my deep tissue massages, I was super happy with Kelsey. She was amazing! Then I got pregnant and things got weird. I couldn’t see Kelsey anymore since she did not do prenatal massages which is fine. But then I got Barbara who was supposed to be an expert… it felt like she was stroking my skin and that was it! Got nothing out of it. Waiting now for my contract to expire.
So you may get a great therapist or a really lack-​luster one. Go with a recommendation!

My wife and I decided to treat ourselves with a massage at Massage Envy Spa. We chose this place because of the very affordable $ 39 introductory 1-​hour massage. At the end of the massage you’re offered a 1-​year, $ 59/​month membership which includes a 1-​hour massage every month. Every additional treatment is where you start to see a savings, but you would have to be able to afford the additional costs of each treatment. There’s a pretty good push at the end of your first visit to get you to sign on for the year… I recommend you go home and see what fits in your budget before you commit.
My impression of the place is like a chain restaurant. They put forth a mediocre attempt at providing a relaxing environment, but all it really contains is soft music and cool lighting. Compared to many other places I’ve been to, Massage Envy just doesn’t make the grade when it comes to mood setting. The service received can be drastically different depending on which therapist you get. I was lucky to get someone who was very attentive to my requests. My wife on the other hand, felt that her masseuse lacked the kind of calming attention you would expect.
On the whole, I recommend scheduling your massages elsewhere; but if you do decide to use Massage Envy Spa, request Rachel.

So I only made an appointment because it was a military free event. I had the 60 min massage. I didn’t like it that I had to wait in the front lobby for 10 mins until someone gave me paperwork to read, fill out, and sign. I could have got that when I first came in. Then I had to wait in a quite room, which was not so quite because the waterfall was loud. When I went into the massage room I did not know undressing and re dressing was apart of the massage time. I think that is a rip off. 60 min massage. Where in that phrase does it say undressing and redressing?! AND talking before and after the massage?! I know in the end, the people in the front desk as just trying to make a sale.
The massage, however, was great! First time at this and I felt good afterwards. My skin felt so soft!

I came here for a massage one morning. The front desk staff was incredibly friendly. They were attentive to what I wanted to get out of my experience and my preferences. They took me on a little tour of the place and it’s pretty standard. I think they said they had 12 rooms and some of those rooms accommodate estheticians.
Trevor did my massage and was great. He listened to the areas I wanted to focus on (mostly my lower back and neck) and did a great job working out the tension in those areas. The massage itself was pretty typical — 5 minutes to undress, 50 minute massage, 5 minutes to dress for a 60 minute time slot.
Massage Envy does a membership program which can be a good deal. They do try to sell you, but don’t pressure if you’re not interested. The place was clean and overall it was a pleasant experience.