Macy’s Furniture Gallery

I’ve been at this store on several occasions looking for a replacement mattress. Joseph has been very patient each time. He’s very knowledgeable regarding the various materials used in the mattresses and level of comfort each will provide. He’s an excellent Sales Associate. I highly recommend Joseph.

I am far from disappointed! I have my beautiful 3pc chaise couch! The delivery men were polite, and very understanding of my little dog being protective. (I tried locking him in the kitchen but he escaped and tried to corral them!) The delivery men, I only caught Carlos’ name, called with the 30min notification and they were right on time. It gave me plenty of time to make sure everything was picked up and ready for them. They offered to vacuum or sweep, but thanks to the literal red carpet they rolled out there’d been no mess made. From when they knocked on the door to when we said goodbye, I think it was just ten minutes that they were here.
The one thing that’s unfortunate is that there’s no interlocking system. It’s a modular design, and it’s risen enough off the floor that the company could do something inconspicuously right behind the leg. I asked about this on many of the sectionals we looked at when we were shopping, and not one had it. We’ll probably come up with something ourselves if we find the pieces slide apart too frequently.

Horrible customer service!!! I have purchased many things over the past two years from this store, it just gets worse every time. It seems poor communication is how this store runs. Store manager does not return calls and sales people are not interested in helping you find anything unless you are spending 8 to 10 thousand dollars. My $ 7700 was not enough for a call when my merchandise was in. Good luck if you are planning to purchase here. Very time consuming.

If you are like me you don’t think of a standalone Macy’s furniture store but this review might change your mind.
The experience was very Ethan Allan like which I think is a good thing. The diversity of furniture types from traditional to modern is impressive and with it being Macy’s you get helpful, knowledgeable attention with just the right amount of distance between you and mr /​ms sales person so you don’t feel pressured or being hovered over.
SInce we don’t go go to buy furniture very often when we do it is nice to have this option.