Budget Blinds serving Silver Spring

Blinds are nice and the service is friendly. You do need to be very persistent in getting things scheduled — they don’t seem real organized or proactive. Still, the product looked nice once they were finally installed.

I bought blinds several years ago that are now broken. Budget Blinds will not return my calls to discuss fixing or replacing the blinds. Each time I call, a receptionist claims to take a message and forward it to the appropriate person. Their treatment of return customers is disappointing to say the least.

I got a set of panel blinds through Budget Blinds several years ago and had a pretty good experience. Those blinds, however, stopped working properly (not all of the panels would retract when you pulled the cord) and the original install was not done well — the blinds had to be screwed into a wood strip beside the textured portion of my ceiling, and not all of the screws went into the wood. I also wanted to get some additional blinds, so I contacted Budget Blinds again and worked with Scott to get an estimate. The repairs were to be included as warranty work.
In addition to the repair, I wanted to have a roller shade put in to match the panel blinds, and to have wooden blinds put into my bedroom. Of all the things I mentioned in this review, only the wooden blinds and the screw fix have been done so far. I took a half day off work and confirmed with Scott the work that was to be done, but when the install guy came, he said he couldn’t do the panel blind work because it was a two-​person job. Additionally, the roller shade had a valance that completely mismatched the original valance on the panel blinds.
The first installation was in August, where the bedroom blinds were done, and they came back shortly after that to fix the screws. It is now November and I have been on a course since the first installation of pestering Scott to get the remaining work done (fixing the panel issue and replacing the valance), occasionally getting a response that he would look into it, and then still not actually getting the remaining work scheduled or done.
It got to the point where I had to threaten a chargeback with my credit card company for the deposit if the work doesn’t get done by December 1. Will keep Unilocal posted as to whether I have to do this or not.
Bottom line, you sort of get what you pay for. Yes the blinds are nice quality and much cheaper than Next Day Blinds or the equivalent, but you pay for the difference in time in dealing with such woeful customer service.

Quality products and great prices. They definitely beat Next Day Blinds, and are on par with other companies but they do the installation for you and back their products. Both the sales rep and the installer were professional and very nice. I worked with Scott Meyers — I would recommend talking with him (though I didn’t talk to any other sales rep so they may all be good).