ZIPS Dry Cleaners

Can I give negative five stars for this location of ZIPS? I usually take my clothing to the ZIPS IN Temple Hills but I got tired of the gratuitous use of foul language while being served there. While I received curse-​free service at the Tech Rd. location, my clothing also came back to me in a stain-​filled mess.
A purple silk Banana Republic (BR)dress came back with stains that it did not come in with, a raincoat looked as if they not only didn’t clean it but they also decided to ball it up and play catch with it… same with a yellow BR blazer. A black BR dress was actually wet because someone decided that putting it in the wash was a great idea. I was asked to give them a chance to correct there mistakes and so I left my clothing for them to fix.
While the purple dress came back ok, the yellow blazer now had bluish-​purple fingerprints at the shoulder and neck. The black dress was not only safety pinned at its pleated shoulders to a hanger with GINORMOUS safety pins, which left the shoulders with large holes and awkwardly shaped, there was now some sort of white residue all over the dress and under the armpits. I was asked to leave my clothing again to give them another chance. Unfortunately my trust for ZIPS with my irreplaceable and relatively expensive clothing is nonexistent. The refund of $ 10 and some change does nothing when the items they’ve damaged total over $ 300.
I’m sorry, but this is unforgivable! I will never use this chain of dry cleaners again. The $ 2.29 «bargain» just isn’t worth it.

Two stars. I send my clothes to be cleaned and pressed and receive them back wrinkled, with iron stains and small little specks of something stuck to my clothes. It’s not worth the 2.29 if my clothes will not come back looking better than when I dropped them off. While I have no rips like some… yet, this iron stain on a very nice blouse i was planning to wear to a professional event sealed their fate for me. I’ll pass and patron another business in the community.

Have been using zips for a few weeks now and so far I have no complaints. Staff is very friendly and quick when it comes to greetings and taking or retrieving your clothes. So far my laundered clothing has been laundered and shirts have come back with no missing buttons and the proper amount of starch. In fact one shirt that had a missing button, zips replaced for free. Don’t know why so many bad reviews but I am a satisfied customer.

This is the first time I’ve had issues with this cleaner. And based on this experience I will NEVER do business with them again and I’ll be sure to let EVERYONE I know not to use them either.
I had a NEW and very expensive blouse that I picked up after being cleaned — I found that the inept staff at Zips STAPLED my receipt DIRECTLY ONTO MY BLOUSE!!! I am beyond upset as it ripped a hole in my shirt due to the weight of the hanging blouse. I contacted their corporate office to complain as I was unable to contact the location directly due to my leaving the country. (by the time I returned I felt too much time had passed)
NEVER heard from anyone from their corporate office… wow, this is how they run their business? Take it from me, they’re cheap for a reason — spend a little more and go elsewhere where they’ll take care of your clothes… and where they might actually believe in providing customer service.

Good service except for the tailor. They are never there and staff cannot provide a schedule! «She should be in tomorrow» is the response I get with no idea of work hours.

By the looks of the people working here, the quality of work done, and the level of professionalism, this ZIPS Dry Cleaner seems to be run by teenagers working their first jobs.
I’ve come here twice before my most recent visit, and things seemed to work out fine each time. Recently I brought a suit in to be dry cleaned, and the pants came back with a very unusual crease down both sides of each leg, almost like it wasn’t laid correctly in the press. I didn’t check it when I picked it up; I guess I assumed — incorrectly — that they would do their jobs competently.
I brought the pants back to be re-​pressed, and they naturally did it free of charge. Except when I get them back this next time, they have new creases on the pant legs. I bring it back for them to redo a second time, and they assure me that it’ll be taken care of, and sure enough, it’s wrong. I talk to a manager to figure out what is going on, after 2 redos, and he says that it’s due to one of the machines they have, and that they’ll press my pants by hand. So — ok, one more chance, since they seemed to identify the problem.
And surprise, surprise, they didn’t get it completely done — it’s still sloppy work. It looks better than before, but there are still small creases that shouldn’t be there.
When i talked to the manager about it, he argued with me that it was supposed to be this way and it was the fabric in the pants, but after having these pants dry cleaned and pressed at several different locations before this, I know that the stitching in the pants shouldn’t be creasing them this way.
I think the biggest problem is that rather than trying to work with me to find solutions, the manager I spoke to my last time there was argumentative and animated.
So to sum up my experience here: 3 redos, an argument from a 19 year old manager, and a big headache. But then again, should I be surprised by a place run by teenagers?
I won’t be going back.

Second time I went… took two silk blouses and a pair of pants. I got home and put away my clothes to only found a hole in one of my silk blouses!!! Will definitely not take any of my garments here again!! Much rather pay a little more and have my garments returned without any holes… oh and another kicker. both blouses were tagged with «sorry we were unable to remove the stains»! Really!!! No way but I got a hole in one of them! Stay away from this place don’t be lured in by their low price!

10% chance that one of your garments will be lost, and they have no real way of tracking outside of watching video of staff counting hangers
20% chance that your cloths will come back with additional stains (especially black). Not sure if it’s human or machine error, but their starch leaves sloppy marks.
30% chance that someone will ignore you. They are usually standing at a cash register, but doing other things. Not even a «look up» to say, «someone will be with you in a moment». They will usually just walk away no matter the length of the line.
40% chance whomever helps you won’t have any idea what is laundry vs. dry cleaning material — unless it is elementary (like a suit vs. cotton shirt)
50% chance the person that helps you never looks at you.
60% chance the person behind the register will not confirm the number of garments you have given them
70% chance the buttons on your shirt will be chipped, cracked or broken. They will replace (thank you!), but what a hassle!
80% chance they won’t verbally confirm the number of hangers counted match the number of garments on the computer.
90% chance that there will be a line… which is really sad, considering the above remarks.
100% chance the person that get’s your clothes never smiles at you — coming or going.

The worst dry cleaning service I ever had. My suit pants have some sort of glue or something on them that will not come off not to mention the suit coat has creases on the shoulder area and wrinkles on the bottom, very odd. It’s almost like they put in more effort to ruin my suit than to just dry clean it. Not sure how or why a person could do this to my suit.
I guess the saying is true cheap prices equal cheap results. I’m never going back to this or any other Zips again.

While the staff isn’t out of this world friendly, they are courteous and efficient.
We have had our clothes cleaned here since this location opened and have had great experiences. Even on the couple of occasions where a spot was missed, they took care of it right away.
The other day I just needed a sport coat pressed and they did it right away for no charge.
We will continue to give this and the Laurel ZIPS our business.

First and last time using Zips. We took several shirts, pants, and a jacket in for dry cleaning. Shirts that went in without stains came back with multiple and different stains and were not pressed at all. Pants were pressed improperly to the point that the seams were actually pressed into the other side of the fabric. The jacket did not come back clean at all. I basically paid money for someone to either not clean my clothes at all or, in some cases, actually put stains into the shirts. Never. Again.

I moved to this area in July and was looking for a nice but affordable/​cheap dry cleaner. I’ve had always heard the ad about ZIP cleaners on radio, so I decided to search for the nearest one. I found them and came to Unilocal to read reviews and was actually discouraged to try them out. However, due to a busy schedule and the lethargy to look around for another one, one fine day I just decide to try them out with a couple of shirts and a pair of trousers. I dropped the clothes before 9 am and as promised in their ads received them after 5 pm the same day. Even though it was that quick, the quality of the work was not in any way inferior. I was happy and impressed with the overall service. So, as a result I started taking all my laundry and dry-​cleaning to them on a regular basis and was never disappointed or frustrated with the quality of their job or with the service or anything at all. In my last trip there, I took a newly purchased suit to them to be cleaned and also needed to alter the length of the trousers followed by hemming. To make things worse, I needed the suit for my office Holiday party pretty soon. The girl at the counter said the cleaning would be done by 5 pm next day but the trousers would not be available only on Monday, which was after my holiday party. So, I requested Eddie (I am not sure if he was the manager at the floor or a team leader) to let me know if there was any possibility of getting it done before the said time.
I must say they delivered what they promised and I was totally impressed by them. Overall it’s a really nice place with good service, friendly and smiling people, a cheap and small clothing repair shop. I like their operational hours and the location. So yes, I would definitely recommend this to all !!

To be fair, I haven’t had a real problem until today. I’m not giving 1 star for the cleaning job, the rip in the pants which now I have to replace on my own dime, or the suit that now I have to leave at home instead of taking out of town with me. I’m giving 1 star for the implication the cashier made that I was (a) a liar and (b) a thief in front of other customers and employees.
I just spent the last two days back and forth with RIPS Dry Cleaners. I had a suit and a couple of shirts cleaned there. I’ve never had an issue with the quality of the clean, the price has been good and their turnaround time was good so thats why I’ve always used them.
However, on this particular occasion, I arrived to pick up my suit and shirts to discover that I had a rip in the suit pants. I’ve only warn this particular suit on 2 maybe 3 occasions since I got it. I lifted the plastic covering on pickup day and found that my pants had been ripped. I immediately alerted the cashier. She offered to hold them and have a manager look at them and repair them.
The cashier logged my information and I guess had them cleaned again? I was leaving the country the next day so I told them I needed them before then. At the time i was so surprised by the rip I thought maybe they could be patched or sewed, but a rip like that in the spot that it was was not going to ever look right. So i guess the pants from my $ 300 suit are ruined.
I went back today to discuss this further and see what they would do about it. Apparently nothing except try and patch it. They offered to send it to some «Lab» where they analyze rips and can some how tell if it was done by me or the company… not sure how that works out. I declined because it was going to take a week.
After explaining to me this was an «unusual» rip and they were not going to take any responsibility for it because it’s not in a spot they «usually» rip, which was concerning in and of itself to hear, the cashier then did something I was not prepared for at all…
He said «So… when you checked you just ‘happened’ to check the suit pants and ‘happened’ to find a rip, right?» — woah, ok so you don’t know me and you just implied that I brought these ripped pants in to have the company replace them. I replied that «I always check my garments when I pick them up from here.»
He said, ok, one moment. He returned after 5 – 10 minutes and then said, so you checked your shirts and suit before you left? I said «yes» — I guess that wasn’t the right answer because then he told me, «well, no you didn’t, because on the video surveillance you went straight for the pants.» (I mean there are two sets of items on the rack, you have to start with one, and the one I started with was my expensive suit, it was then I discovered the rip) At that point I was so totally flabbergasted I had just been rewound on the security tapes as if I was some sort of thief catching me in the act on some minute technical detail like the order which I had checked my clothes.
I pretty much just didn’t have anything left to say at that point, and I stormed out.
I knew I was being interrogated and that this was the end of any progress in the conversation, in this managers mind I was a liar and a thief. This began the end of a long standing relationship with RIPS.
I just have never been so insulted in my life and I couldn’t let it go undocumented. I just have never been humiliated by a company or it’s staff before. The rip was bad but the feeling of being viewed as a liar and a thief is not one I will soon forget. I will never set foot in any of these stores ever again.

I don’t like my pants to be ironed flat-​front, but front crease in a middle.
I make this request each time, about a dozen time, even though there is a note about my request I get back my pants flat-​front. I just got home from this place, with my flat-​front ironed pants and my Louis Vuitton all wrinkled up, looked better when I took it in to get it dry clean. I don’t trust this place anymore.

I could write an essay on the horrible experiences I’ve had here, but because I kept going back to be a victim of the same horrific service, it is my fault. I suggest you stay away from taking your clothes there only to return to have them done again and they return them to you in even worse condition! This location is certainly one to avoid. I even offered the owner and staff $ 5.00 a shirt to press them correctly. They kindly refused and in turn did their «best» job of pressing. When i got home I showed the shirt to my wife and she busted out in laughter. Funny thing was she didn’t laugh at my shirt, but at the fact that i went back «there» again! I’m done.

Lost one of my items. Won’t return calls or emails about this. When I received my items and left in a hurry, I didn’t notice that they had noted that one of my items was missing on the receipt.

They need to «ZIP» this place closed because they mess up your garments for 1.99
Took my sons wool jacket to get cleaned and I got it back with a missing button.
The button is hard to get because the jackets from London
Oh and get this when you call to make a complaint, the telephone number is a automated message.
We should all get together and shut this place down.

Horrible. I got back outfits with stains in them that weren’t there before. The worse 1.99 cleaners. Worse then other ones.

Terrible experience. Ruined a Burberry tie of mine, burned a hole in wool pants and cracked buttons on 3 shirts. They told me that I needed a receipt and pointed to a sign that said that the maximum reimbursement would be 30 dollars (for my 150 dollar tie) After I tracked down my receipt, they reveal that the 30 dollars is good for in store credit and future dry cleanings will not reimburse cash. They wasted my time, have shifty policy, and are terrible at cleaning clothes. If you own clothes that are nice or that you really like STAY AWAY.

This place is hit and miss. I’ve been going here for a few weeks, but the last time I dropped off my usual load of about 10 items, every item was returned on hangers and bagged, but it was as if they just took them, hung them up, and threw a bag over them. Same wrinkles as before, for roughly $ 20. I have to find another place…
UPDATE: WHY, oh WHY do I keep going here? Yes, it’s cheap, and yes, it’s conveniently located right by my workplace, but I might as well be throwing my cash out the window while wearing my still dirty and wrinkled clothes. Never again. Ugh.