The Maids

We have used The Maids for about two years now, and have finally decided to cut our losses. The pro: a good team does good work, generally. The con: you don’t always get the same team, and the bad teams are horrible. After two years’ worth of periodic broken household items, a destroyed toilet seat, unlocked front door (despite consistent pleas to PLEASE lock upon leaving), a broken plant, scuffed walls and just a general carelessness and disregard for property, we said goodbye.

No. Just No. Many maid services get poor reviews as there is so much staff turn over and no consistency but this one takes the cake. First of all, they were late– they showed up 58 minutes PAST the arranged window of time I was promised. Then they proceeded to slam things around as they raced to clean our home. They made so much noise and yelled across the house speaking and laughing with one another. Their website and their Unilocal page says they are «ridiculously thorough and professional connoisseurs of clean that clean door knobs, light switches, remotes and phone receivers». None of my light switches, door knobs, remotes or phone receivers were touched! They did a sloppy, fast job and we are still finding areas that they missed three days later.

The teams are consistently thorough, professional, conscientious and friendly. They are a great cleaning company, and go out of their way to schedule the cleaning at my convenience, even if I call last minute. My most recent cleaning by Team #1 — Sonia, Bartolina, Lilian, and Alicia — were truly #1!

Update: Contrary to what Stephanie has stated, no contact was ever made to my phone number on file (my cell phone) at any point, much less the aforementioned situations in which she stated that the maids attempted to call me. Blaming the client is the easiest way to get out of any «sticky» situation — what else could they say? Basically, for everyone’s information, you are dealing with a business which is not reputable and will make any excuse to not help their client.

I. Am. In. Love. The team that came to my home did a deep clean, on short notice, at the best rate in the area. After a thorough and comprehensive talk with the scheduling team, the cleaning team arrived early and went to work immediately upon confirming the service needed. The fee is pro-​rated, so you only pay for the time they’re actually there. Between the hand-​mopped floors, impeccable baseboards, and even between books cleaning. absolutely no complaints. I will definitely use this company again. Please note: they only do Monday-​Friday cleaning.

Great customer service, scheduled a cleaning service within a short notice, on time, awesome cleaning service with hardworking team, just a little pricey.

We needed their services on short notice for a move-​out cleaning, and these gals rocked it! Surfaces were spotless, the baseboards were speckless, and they worked magic in the bathrooms.
If I weren’t moving, I would definitely use this company again.

They did a phenomenal job — professional, courteous, and thorough! The work they performed was simply amazing. They are now my go-​to people.

I have used The Maids for over a year. I work from home, so having them swoop in, clean, and be gone in an hour is a huge convenience. My house is thoroughly clean when they are done. They even managed to clean a sink that I had been scrubbing for years to no avail. The ladies are very nice and professional, as is the office staff.

Update on my experience posted on 9/2/14…which I’m very pleased with. A representative from the Maids has since reached out to me to let me know they are refunding the disputed portion of my money. This speaks a lot to the character of the individuals at The Maids. In business, issues will arise. What truly matters is the way you handle them.
As I mentioned in my initial post, I was pleased with the service, knowing the character of the folks over there and the level of service… I will certainly consider them for future cleanings! Yay for good customer service!

I used The Maids for a move-​out cleaning of my old apartment, a 1-​bedroom 1-​bath 655 sq foot apartment. The biggest problems being the refrigerator and oven, which they cleaned in their 1 hour, 4-​person team approach. Overall, I’m satisfied. There was a problem with them finding my apartment building, but they still arrived within the time window provided. Everything was cleaned, even the top of the blinds but they did miss a spot or two — such as around the oven door when you first opened it.
Bottom line: I think The Maids is good for a regularly-​maintained small-​space cleaning (less than 600 sq ft). If you need a deep cleaning, or you’re trying to get a large space a good cleaning, then their method might not be completely effective for you.
They accept credit cards, checks and of course, cash.

So they came to clean my basement and back porch. They were at my house for an hour and while the efficiently came in and were very polite they didn’t actually clean the floors or walls or really anything that well. I had to end up cleaning the floor myself which just required a little scrubbing. They seemed more concerned with time than actually doing a good job. Not worth the 160 at all

The ladies are so nice and always chat with my toddler son (who adores them). A nice touch.

I have used The Maids for many years and have always been completely satisfied with their cleaning. I love walking in the door after they’ve been here!

What a wonderful experience when 5 women show up to clean your home. Fast and complete in under one hour for my 2 bdrm apartment. It doesn’t get any better

THey’ve cleaned my home beautifully for many years at this point. They are extremely reliable, and always try to accommodate any time/​date changes. I really appreciate their service!

This service was exceptional. The crew arrived on time. The quality of cleaning was above and beyond. They even cleaned my oven and fridge upon request. Shelves were dusted. I can’t say enough great things about this service.