The Home Depot

Fatima one of the managers on duty is incredibly rude nasty and not helpful I would never use the store again
Fatima has an attitude problem and the manager needs to fire her .
Employees in the store honestly don’t really care about their customers and it’s very obvious by the way Fatima treats her customers and her fellow employees!

Special order was three weeks late from the manufacturer. No explanation, no offer of a refund or discount… in fact there’s been no communication since they called to tell me it was delayed a second time.

I would give it a zero if I could.
Customer service is just AWFUL
Multiple attempts at arranging installation — gave up and went elsewhere
Toilet arrived with cracked bowl
Both expensive vanities arrived without hardware
I will NEVER shop Home Depot again
Poor, unreliable service and products

As many times as I have been to Home Depot — this place had no service in the garden center… 30 minutes of walking around and I left annoyed.

Horrible experience. Again. This store sucks. Never coming back to this store again. May be never to Home Depot again.
Incompetent sales folks who rather talk on the phones and laugh out loud while customers are standing right in front.
Wanted a sale item and signs supported the sale. Machine rang it the non sale original price. The manager, who needs to go through some customer service training on her own, was condescending, busy on phone and outright nasty. She wanted me to go complain to whoever I wanted. Awesome job Home Depot. Yuck!
I hated giving one Unilocal star. If I could, I wouldn’t.

I went to this Home Depot for paint and had a very frustrating experience. I told the associate our exact room measurements and she told me how much paint I would need. About ¾ of the way through our first coat we completely ran out of paint. We had to make another trip back to Home Depot and I spoke with a different associate in the paint department. He told me that the type of paint we bought always required two coats and that the associate that morning should have known we would need more. He advised that I speak with a manager, which I did. Unfortunately her response was «What do you want me to do?» Rather than apologize for the inconvenience, she tried to explain that it can be hard to estimate how much paint you’ll need to cover different surfaces. Not the answer I expected from the place that is supposed to have experts helping with DIY projects. Overall a very disappointing experience.

So — I’ve been to ACE, Lowe’s and several Home Depots (Falls Church, Laurel, Aspen Hill, Merrifield, etc…)
This one is better for MOST aspects.
Most of their customer service is good, though I will say I have run into a few folks that couldn’t be bothered to provide assistance.
Their Kids Workshops are awesome.
For the most part they have nearly everything I need.
I will say that I read one report about Bells Nursery vs. Home Depot. I too have had several plants die — some of the same species that I planted 5′ apart. I dig ‘em out of the ground, put them in a plastic bag and take them back. I’ve done this at both Broadbirch and Aspen Hill. But they do die more than most. They did give me a bit of grief and asked about the original pot and WHAT the plan was, I said — I planted it 4 – 5 months ago, so the pot was at the recycling place, and as far as species — I had no clue. Got full $$ back.
They do need to have more «EXPERTS» and not just ‘some guy’ in each department. Kind of frustrating to have to go to PRO services or Customer Services every time you need something answered of a technical nature.

I placed my order online to save myself time. I got a text my order was ready for pick up at the CUSTOMER SERVICE DESK. After waiting in line where they took the guy behind me first, and then waiting while the clerk could not find my order in the computer – even though I gave her the same phone number they sent the text to – I find out my order is at the Pro desk. The clerk asked someone to go get my order.
So I waited a few minutes more and then asked if I should go get it myself, and I was told she would go when she finished what she was doing since she was in the middle of something before I got there. Ok, I get that, but why wasn’t I given a choice to go myself or wait? I went to the Pro desk – all the way at the opposite end of the store – only to see there was nobody there. But my order was there – a large order so I easily saw it. Since it was pre-​paid and since I figured I had done enough waiting, I just grabbed my order and left.
So much for the convenience of ordering online to save myself time! There are two other Home Depots nearby. I’ll try one of the others next time. Oh, how I wish there was a Lowe’s nearby!

I have been going to this home depot for over 10 years, it’s a bit hidden from the rest of the home depots because it was one of the first in md, but gotta love home depot cause they are awesome for my field of work and you can remodel your home and get plenty of useful advice from some of the associates. Not all of them are knowledgeable. They are pretty decent when getting things stocked on shelves, but there are times where I have to drive to the nearby college park store, That’s why I didn’t give them 5 stars.

Very disappointed with Home Depot of Silver Spring Md today. My family and I bought over 40 plants and trees between 2 – 3 days. My sister wanted to update her landscape for her sons graduation party. I told her about the plants and tress at Home Depot were I buy all my plants. I planted all of her plants and trees, but some of the plants started to die. I was not worried they come with a year guarantee. WRONG! They would not take them back, and would not give me store credit because they said it’s not their plants. I said are you crazy I bought them here. They said Bells Nursery owns the plants and Home Depot will not help. I know I lost the receipt but they still had the Home Depot and Bell Nursery tag, but they will not help me.
That doesn’t work for me, and frankly I feel that it is unacceptable. I felt bullied by the store manager Steve, and I think it is ridiculous that I can not return their item and they are passing the blame on to Bells Nursery.
Right now, I am extremely displeased with this company and would never recommend this silver spring Home Depot to anyone looking to purchase any plants or trees.
Haile

You wouldn’t think they’d put two stores so close — College Park is about 4 miles. Pretty standard, nice and clean, more helpful people that I recall from previous visits.

I really like this Home Depot. It’s kind of hidden back off a side road so I always have to watch for the sign, barely visible from the Eastern entrance. The selection is good and the employees are so pleasant and helpful. I first started going there regularly when I was renovating a bathroom and the gentleman in the tile section was really helpful. He pointed me in the right direction after I picked a floor tile that would be too slick when wet to one that would work better with more texture. The «slick» tile ended up being the wall tile.
The last two years I’ve gone to the garden center for my annuals. Always a large selection, plenty of bright colored plants, and lots of employees to offer help. As another reviewer pointed out, the plants generally come from local growers who are also available for advice. Plus they are always so nice, offering greetings and smiles. I’ve had good luck with the plants, a few misses, but mainly because I’ve put «needs sun» plants in semi-​shade. My duh. But the plants are reasonable enough That when I send a poor plant into the compost pile I just go back for more.

I shop here all the time and have been for a number of years. I noticed over the last year that the service has improved a lot. There is now a greeter at the door to offer help or direction. If I am looking for something and seem a little lost I am approached by an employee and offered help. If I ask where something is located I have been walked to the area instead of being pointed in the direction… GREAT IMPROVEMENT! The only reason I am not giving 5 stars is for the selection of products at this particular location. I wish they had more diverse selection of things like tile and lighting.

I typically HATE Home Depot’s… but this one isn’t so bad. It the best of the bunch that I have been to.

Just stopped in to have some keys made.
The service was incredibly fast and courteous.

Went to HD to pick out a storage cabinet for my carport. Asked Wayne for help when I only saw the floor model. After he tried very hard to get someone to come to the dept, I went to the service desk. At the service desk Shyla called around and although inventory said there were 4 cabinets, they couldn’t find them. She and another guy got down the floor model. I asked for 10% off, but they gave me about 21% off. As soon as I got it out to my car, there was Moses helping people and he came right over to me and got the thing in my car! So although I was there for a while and the cabinet had 3 cracks in it (I saw when I got home), I was thrilled to get such a discount. Everyone that helped me was so nice and actually wanted to help me. When they get more cabinets in, I plan to get another even at full price. I hope I go when then same folks are there.

The thought of even entering this particular Home Depot completely exhausts me. Too much walking and I can never find anyone to help.

This by far is the best HD I’ve been to in the Washington Metro area. Great knowledgeable associates.

After recently buying a house, we’ve toured many a Home Depot. This Home Depot is fantastic. It’s clean and well-​lit. Things are almost always in stock. The staff is extremely helpful.
The service is also exceptional compared to other Home Depots. The staff is very helpful and I’ve rarely had to wait on line for a cashier. A few months ago, I had a minor problem obtaining some paint (the color was not the color I requested) and the staff fixed it immediately of no charge and even offered to paint the room for me, since I had already painted it in the wrong color. The manager, who can’t be older than mid– to late-​20s, seems to really know what he is doing. This store is definitely our favorite Home Depot of the area.

I don’t really like walking the aisles of Home Depot. The signs are too high up for me to see and when I want something it always seems to be located on the far side of the store. There is usually someone to be found to point you in the right direction and when you buy a 20 pound bag of fertilizer they are more than helpful at loading it into your car for you.
Today I didn’t even step foot in the store. Mission: deck beautification. After one hour of sweating with the gladiolas (not the oldies) I was putting $ 40 worth of red and yellow flowers in my trunk. I never knew there were yellow petunias to be had!
Their prices are good, great actually. Most of the annuals I bought were small pots for $ 0.99 each. They do buy many of their flowers from local greeneries and it is those people who are out there watering their selections, not HD employees. I kinda feel sorry for the many neglected flowers that are stuck in the middle of the large metal shelves with no water or sunlight to be had.
Don’t worry my new little blooms, a sunbath and shower awaits you!