Salon Celine

Very unprofessional salon. I bought a groupon and drove 20 miles to get to this location, only to be told by the «expert colorist» that he didnt know how the highlights would turn out. It was because of this he couldnt do my hair.
I was really shocked by this utter lack of professionalism, lack of knowledge of color, and total disregard for the wasted hour of driving out to this location.
Worst Salon behavior ive seen in a long time

I bought a groupon for this salon a while ago. I came in and was greeted by a friendly woman. I did want to get full highlights and although that’s what the groupon said they decided to charge me extra because my hair was long. That wasn’t the most desirable thing to heat but understandable. It also didn’t cover my blow dry so I left without Havnt my hair styled. Overall the color the I asked for and ended with was almost exactly what I wanted. Lucien was funny a md easy to talk to. I would go back.

I used a
coupon, sort of like Groupon, for this salon. Lucien and the guy were very nice when I came in, but I should have known something was up when the salon was completely empty of customers.
I wanted a basic trim, and warned her that my hair is curly so it looks long when it’s wet, but shrinks up when dry… and she totally ignored that whole piece. I was very disappointed with the length, and knew within minutes of the snipping there was no going back… It was really awkward with just the three of us there… both of them were hovering over me and I felt like I wasn’t able to object to anything because they kept talking about their expertise…
Def not going again! I should have checked out the Unilocal reviews before going, but I guess that’s the price I pay for impulse buys!

I purchased a groupon for full highlights, haircut, and conditioning treatment. When I entered the salon, I was impressed with the aesthetics and cleanliness. A kind woman greeted me, gave me some tea, and showed me to the restroom, where I should change into a robe. The hairdresser finally introduced himself and showed me to the chair. He picked through my hair as I told him what I wanted. Afterwards, he seemed put out and told me that what I purchased would not cover what I was saying that I wanted. I told him I was flexible to do what my groupon covered, and that I just wanted a change, back closer to my natural color. He seemed to get more aggravated, but I wasn’t really sure why. He kept telling me that my hair was so damaged and he couldn’t guarantee what the color would do. I was still in a pretty good mood at this point… until the receptionist and the apprentice came over and decided to chime in. Three people all talking to me and to each other about my hair! It was so awkward; I felt like I was being interrogated! Did they not realize or care that I was uncomfortable? As a strong feeling of ‘get out of here ver quickly’ came over me, I calmly said that I needed to give some more thought to what I wanted, and left. As I sat in the zipcar (that I rented for 3 hours, because that’s how long the receptionist told me it would take!) I got more upset about the way I was treated. With so much competition, it surprises me that places like that can survive.

Purchased the groupon deal, and made a few attempts to make an appointment. I was told several different stories when attempting to make the appointment. 1– that it would be an apprentice working on me, and that they were only there on certain days and 2– for highlights I would need to block off at least 3 if not 3+ hours.
When an appointment was finally made, I show up to find that no student/​apprentice would be working on me, but someone with 10+ years experience (at least that is what he said) so I’m not sure what the deal with the rescheduling was. But was also told that I would need to be charged additional for the length of my hair, and because additional product would need to be used on it. The product, which I was told, was of the utmost quality. I attempted to forgo the additional «conditioning treatment» in lieu of additional charge, but was told that was not allowed.
Quite simply it was all lies. I was charged quite a bit in additional to what I was charged for the groupon. While I was told that it was for the product, the «high quality» dye they used was nothing more than powdered bleach, as I could see this the several times the stylist went to the back room to dump more in. I was also never given any option as far as color for the highlights, and was simply told that to get the desired color we would leave the foils on longer.
The cut was mediocre, nothing impressive. I made sure not to allow too much to come off. But the color was disasterful! Far too streaky and cthe color had bled through and started far from the root. It was terrible! Horrified I left as soon as possible and sought someone else to fix it, as I did not trust Salon Celine to do so, after they thoroughly ruined it. I ended up going to Ulta in downtown Silver Spring, originally to purchase an all over at home color kit and go back to dark brown, but the stylists in the salon took pity upon me, and showed how they could fix it.
They were fantastic. Showed that with a toner, they could bring down the drastic mess that were the highlights. Because the job done was soo terrible we had to do a few lowlights to even out the huge streaks, but they were able to fix it perfectly! The ladies here very much knew exactly what they were doing! They also shared that as light as my hair color was, there was no reason to go with harsh bleach for my highlights, and that a good quality blonde hair color would have worked much better for my highlights, with the harsh damage.
Overall suggestion– STAY AWAY FROM THE SALON CELINE groupon. If you are looking for a good deal, get the deal for the E Harlan Scott salon. They offer the exact same deal, but a MUCH better quality service. Its for first time customers only, but they do a fantastic job, and utlize both much higher quality products as well as much more well trained specialists.
Ulta beauty salon is another great option as well. Incredibly affordable, and they can usually find a solution that works well without having to use too drastic of products.

Worst experience I’ve ever had. I went in June & I’m still suffering the consequences. Lucien «fried» my hair and left me with broken & disgusting strands of frizz. And he too, cut my hair much shorter than I asked for. Groupon needs to be rid of this horror place. Take all of the Unilocal warnings & DO NOT GO THERE! You will surely regret it my friends.

WORST SALON EVER!!! I never write reviews, but I went out of my way to write this one. Literally, I’ve never been to a worse salon. I bought a groupon for cut, highlights, and conditioning treatment. The «stylist» basically told me that because my hair has been highlighted before that he could not give me darker highlights. When I asked why, he replied that «he doesn’t know how it will turn out and wanted to forewarn me that I may not like the outcome». We had a back and forth and I clarified with him that he was trying to tell me that no matter what highlighting job he did he was saying he could not guarantee it will come out well. I was astonished and obviously not about to go through with it KNOWING it would turn out poorly. He even made it a point to tell me that if it didn’t turn out well that it wasn’t his responsibility to fix. I decided to leave because I was extremely uncomfortable. DO NOT GO.

These place wasn’t the worst i ever had. Lucien was pretty helpful to me and my hair situation, but i will have to admit, he did chop off a good length of my hair. I wasn’t too happy about this but he did give me a free shampoo.
I got a haircut and color, and they are really under-​staffed. Why I was waiting for the color to process, he was doing someone else. He seem really really rushed to complete one person and move on to the next. very particular fellow (and not in the good sense)
Will i ever come back? no. The only reason i gave two stars was for my free shampoo after hacking away 3 inches off. So, if you would like to go to a salon where they don’t listen to you and do whatever they please and not what the customer wants… this is the place for you :)

I’ve never written a review that begins with THE WORST… but this is my first. This was THE WORST HAIR EXPERIENCE I’ve had to date. I regret not having checked with Unilocal before buying a groupon to this salon and then ruining my hair.
Let me begin with the ONLY positive. THe salon itself, located in Silver Spring, is nice esthetics wise. This however, will NOT bring my hair back!
I walked in and the receptionist was nice and pleasant. I was seated, offered a drink and then asked what I wanted. I was told that I had a lot of hair and that cutting some of it would be helpful. The receptionist asked if I wanted to keep the length and I said, «Yes that would be great. A few inches to cut off the dead ends is fine. If you need to cut an extra inch to make it healthy that isn’t a problem since my hair grows quickly». My hair was very long (about half way down my back) and she showed me with her fingers what she would cut off. Her fingers were about a little above where my nipple line is. I said, «Thats a little too short. Less would be great». So I motioned to her where I wanted which was a little below that. She then gathered huge sections of my hair into her palm, grabbed the scissors and cut straight through. I was a bit shocked because she had cut at about where my chin was and that was WAY WAY above where I’d requested or shown with my own fingers. Not only that, but I’ve never had anyone grab my hair into a bunch and just cut straight across with so little care. I was so shocked that I wasn’t sure what to say. However, it got worse because a few seconds later she grabbed the second half of my hair and chopped it off, unevenly and up to my ears. I had the right side of my head at my chin and the other half by my ears. Two different lengths and about 90% of my hair was gone. DEAR GOD! I managed to exclaim and utter my concern. The woman said not to worry that the gentleman doing the lady’s hair to my left would fix it, make it even and that it would come out great and «longer». I had no idea how this was going to happen. I explained to her that I had curly hair and that the length would only decrease. I also explained that an extra inch or two was ok but that there was a HUGE discrepancy in distance between my nipple line and MY EAR!
The receptionist walked over to the hair stylist and whispered to him that I thought it was too short. He finally came to me and said, «Oh the length is great for you. You had a lot of hair before and this will decrease the time it takes for you to get ready». THen he proceeded to even out my hair. Of course in order to even it out it got even shorter and he saw that I was really upset. He then said that there must have been a miscommunication because I said my «hair grows quickly». I explained that I never said to cut off all of my hair and that I even showed the woman with my fingers where I wanted the length to go.
In the end I walked out with a BOB. I wish I could say that it at least looked cute but its a bob in the year 2012. Im not one of those people that cry because of an extra inch but when you’re talking about almost 12 inches thats just crazy. My hair could at least have gone towards Locks of Love or something. I walked out incredibly upset and the hairdresser went to open the door and help me with my baby’s stroller. He finally admitted he tried his best to fix the mess the woman created but that he couldn’t do anything about how short it was. Its so short that I can’t even pull it back in a pony tail. I have to use an entire bag of hair pins in order to keep in away from my face. I told myself that it was only hair and that I would not cry in front of my baby for the first time over that. But when I got home and straightened it and realized that I could barely run the iron over the nonexistant length I got more upset. I had hopes that straightening it would have helped and that I could have managed. I called and spoke to the receptionist. She apologized and said that she felt bad and even worse so because I’d been so nice the entire time. I told her I felt horrible complaining but that this was just so drastic. She offered me a free visit to the salon and I declined politely. I did not want to step foot in that place again. I requested my measly 20 dollars back and she called me back to tell me that she couldn’t but that I could call groupon’s customer service line. I did so and Groupon refunded me my money. I urge everyone who has been to this place to call Groupon and prevent this salon from ruining someone else’s hair like they did mine.
I’d post a picture but I’m too embarrassed. Besides, the hundreds of bobby pins holding my hair back would blind you.
Never come here. Please.
The end.

Agree with other posters. It was a bad experience all around.

I am surprised to see so many bad reviews and I am wondering if Unilocal is taking reviews off because Salon Celine isn’t a member… I have been to Lucian twice now, He does WONDERFUL highlights. Blow Drying for an extra charge is nothing new at any nice salon as a good blow dry, on medium length hair, takes at least a half hours time. I had a last minute appointment and they fit me in with no problem. Give these guys a break, it is a new business. They know what they are doing.

This was the WORST salon I’ve ever checked into in my whole life! I used my Groupon hoping that I was going save something… NOT! The highlight of my experience here was all about the extra charges. I would’ve thought he’d at least blow dry my hair at the end. But no, he had to tell me that there’s extra charge to it. Left his salon with my hair messy and sticky w/​the weather outside really humid and hot that day. The haircut he gave me was terrible and the hair color didn’t come out how like. Hope this helps before anyone thinks of going there.

Like several of the posts below mine, I was lured into Salon Celine via a Groupon offer for a cut, highlight and conditioning treatment. My experience was not bad at all. True, they did let me know that a blowdry would be an additional fee, but I am easy going enough to understand that and did not care if I had one either way.
I guess my experience differed from others because I was going in for an all over color, not highlights. Lucien successfully matched my roots to the color of my hair, gave me a great conditioning treatment that literally left my hair feeling shiny for days, and then ended the appointment with a small trim and bang cut above the brow.
The salon was small but clean, they were friendly, and offered great products for sale behind the counter /​around the store. I am confused by other people’s post about disastrous experiences as I will most likely go back to Salon Celine!

I don’t think there are enough adjectives to describe this experience: horrible, awful, ridiculous, grotesque, etc. The worst salon I’ve been until now. Stay away from Groupon offer about this salon, it will save you money, time and getting mad. The hilarious part was when Lucien told me I had to pay 25 $ extra (not included in Groupon offer) to get my hair blowed dried after I have had my highlights done. What??? Each respectable salon does not make an offer without including such stuff. Anyway, once I agreed to pay, he made me a bizarre hair set and not only I was pissed off how my hair looked, but when I asked for explanations he answered me that his «arm was killing him» and couldn’t do my hair because it’s too long:)) I have never heard of a more stupid excuse!!! If u are not able to set a medium length hair then maybe it’s the case u should change job!!! I only hope after all the complaints we’ve made, that Groupon will take more in considerations who and what is recommending on the market!

I should have read the reviews before I went and before I purchased a Groupon for Salon Celine in Silver Spring Maryland. The Groupon package I brought was for a cut, highlights, and conditioning treatment. Lucien informed me that the Conditioning treatment was not for my type of hair (my hair is short and fine) and that I would have to pay an additional $ 25 for a conditioning treatment. Well, the Groupon package advertised a conditioning treatment ~ it did not specify the type of hair. Wow, this is really a true bait & switch and FALSE ADVERTISING. Also, the highlighting was terrible. After the cut I was informed by Lucien that to blow dry my hair would be an additional $ 35. What? I’ve never gotten a hair cut and the blow dry wasn’t included. BE CAREFUL ~ don’t go to Salon Celine. Everyone who has purchased a Groupon Package should complain to Groupon about Salon Celine. We are not receiving the goods we paid for and Groupon should make sure that the companies they advertise and sale for are legal and that their customers receive what they have paid for. I’m very upset that this Salon Celine is getting by with this illegal action. Groupon should not sale packages for Salon Celine because as a customer I did not get what I paid for. I did call Groupon and complained, as all should do. I want to trust that when I purchase a Groupon that I can trust that Groupon knows that the company will give it’s customers what they have paid for.

After reading the previous review, I thought I better write as well. When I had made my appointment for a Groupon they just asked what I wanted done which was a trim with single process color. When I get there Lucien is on the phone giving directions and says someone will be with me. Later I see him outside smoking a cigarette. There is only one other person in there under a dryer. He seats me in a chair that still has hair in it and then asks what I want done. When I tell him I want to cover up my grays and a little trim, he tells me that since my hair is long, it will be an additional $ 30. I contemplated paying the extra money, but since I was already there I agreed. I don’t recall anything listed in the Groupon about paying extra for longer hair. He kept saying that it requires a lot of work to cover up my grays and that he’s an expert and has been doing hair for over 20 years. Well then there should have been a little more professionalism from someone with that many years of experience! He applies the color, which a student in cosmetology could have done just as well. He never once wiped off the color on my face, neck or ears. Then when he went to cut my hair he just grabbed a few pieces of my layers and just snipped them and finished it by trimming my bangs, then he says «You’re done». He didn’t dry my hair or ask if I wanted it dried and didn’t bother to wipe off the hair on my face. He was eager to get to someone who had walked in. I would NEVER go back to this place due to his lack of professionalism and lack of skills. TERRIBLE!

The WORST experience EVER! I found a Groupon for Salon Celine and bought a package for a cut, highlights, and conditioning treatment. When I called to make the appointment, they were able to get me in very quickly. They asked how long my hair was and what services I wanted; typical pre-​appointment questions. I arrived on time and was greeted by Lucien. He sat me in his chair and began to discuss what I wanted to do. Things were going great! He was looking through my hair and taking time to discuss what I wanted done. He was concerned about my previous treatment and warned me that I may not get the results that I expected. I told he if my hair doesn’t fall out or turn green, I’m OK with the outcome. I just wanted something new. After 40 min of consulting me, I began to wonder when he was going to get started. Then came the BAIT n’ SWITCH! He said because of the length of my hair, which they knew BEFORE I made the appt, I would have to pay an additionally $ 60. When I told him that I did not budget for that and only wanted what I paid for, he said he was now «too emotionally exhausted» and could not do my hair anymore. Let me REPEAT. He said he was too emotionally exhausted to do my hair and he would not do it. I took time off of work (4 hours), drove from DC (40min), sat in his chair for 45 only to never get anything done. I told him it was his choice to consult me for so long and that he needs to manage his time better and not FALSE advertise. Who does this… say’s their too emotionally tried to do their job! Most people would be fired if they ever said such a thing to a client! He said he takes so much time because he cares. If you can not figure out what to do with a client’s hair in 45 min then you do NOT know how to do hair!!! Needless to say, I will NEVER go back and I can only hope this review will save someone else their time and money. I got my money back from Groupon and had them note my complaint in hopes that if more people call in complaining, Salon Celine will not be able to advertise through them. Stay FAR FAAAAAAAR away!

I got to know salon Celine through a google offer. With no expectation, I thought that I would give a try to this new salon located in silver spring. Lucien, the owner was my stylist. Before he did any work on my hair, we had a brief consultation about the hairsyle and color I would like to achieve. It took me a while to figure it out but
Lucien was very patient with me. He mentioned that he has over 25 years in the hair salon industry. He has a good eye on selecting color according to the person’s face shape, style and requirements. I was very happy with the result in terms of coloring and hairstyle. I got a lot compliments at work next day. I am so glad that I found this place. I would recommend everyone to give a try ! If you google this salon, there are a lot of positive reviews on
. I’m sure that the reason behind it is the quality of his work. I was satisfied and impressed!