New York & Company

When I ordered online I was happy with the quality. A few of the items were too large and so I want to a store to return/​exchange. This location is awful. The store is tight and cramped. They are playing that horrible music that makes me want to scream and run out. There is no organized line and the staff is anything but polished. Rows and rows of cheap junk looking earrings. I’ll have to shop this place on line. Never coming back to this location. Ever.

Just trust the other reviews. The customer service is beyond despicable and the store itself is a mess. Make the trip out to NY&Co at Columbia Mall. Or better yet, check out their outlet store at Arundel Mills. For your sanity’s sake, avoid this location. The slow and rude customer service is simply not worth it.

This store has the rudest and slowest customer service I’ve ever seen. The service at this location has prompted me to never shop at any NY and company store ever again. Walk across the street to the Loft and take a lesson from their sales associates. I bought a shirt from this location a week ago and b/​c the tag was not attached (shirt was never worn) they refused to issue me a refund/​store credit even though I had the receipt. The only thing they offered was a $ 1.99 store credit. I paid $ 20+ for the shirt. Losing a customer (and their friends’ and families’ business) for life over a $ 20 shirt is about the dumbest move this company can make given 90% of their competition does it better. They just lost thousands of dollars in revenue over a $ 20 shirt.
And all the other reviews are accurate in that the store looks like hurricane Katrina goes through it on a daily basis.

They need better customer service. I went here on Sun Morning when they 1^st opened. I literally was the 1^st customer in the store. The store was clean and some areas were scarce in merchandise. However, I happened to find a $ 20 rack of slacks. SCORE! When I get to the register to purchase 2 pair of pants from that $ 20 rack, they ring up as something more than double the price on the rack. The associate goes on to tell me she can waive the fee and make an adjustment to the price of one of the pair of slacks, but not the other, like she was doing me a favor. PUMP YOUR BREAKS!!! I explained how there are several pairs (in a variety of sizes) of both of the pants, and asked that she honor the price on the rack. She went over to the rack to verify the pants and started pulling pants and putting them on another rack… UMMMM EXCUSE ME! She further says she has to speak to her Manager for an approval. She comes back and says her Manager won’t approve adjusting the price for the other pair. Of course I asked her to get her Manager. I typically try to speak with decision makers because speaking to anyone else is usually a waste of time. Anyway, the Manager decides to honor the price for both pants but says I will not be able to return them. What the heck! I don’t understand from a business standpoint how that made sense. I have been a customer of NY&CO for over 15 years and typically have good experiences. I will chalk this experience as an anomaly. I will try to avoid being a patron of this particular location.

my issue is not with a single ny&co. location but rather with the company as a whole! i placed an online order on 11/​19/​2015 in an effort to purchase 4 dresses. today is 12÷03÷15 and still do not have my order!!! i called their customer service line to inquire of my order and after being on hold for 14 minutes, i was told that 3 of the 4 items in my order had been cancelled!!! wth!!!
why wasn’t i notified??? where is the incomplete order? why was i permitted to buy inventory that was never really there in the first place???
this retailer sells some of the lowest quality clothes on the market and does so with inflated pricing!!!
take your money elsewhere! their prices are equal to nordstroms or any other high end store, so why shop at new york & co??? their sales are a form of ‘bait & switch’ and are a rip off!
shop at marshalls, tjmaxx, nordstroms, macys, etc… anywhere is better than new york & co!!!

The reason why this place gets two stars is solely for the good sales. The staff is HORRIBLE. people wait to be seen at the register, you have to clean up your own dressing room, and they have the nerve to have attitudes. The only good thin is that there are great sales.

This was probably one of the worst experiences of customer service I had ever received. I go in to return a jacket that did not fit me. I got it as a gift and I did not have the receipt. I just wanted some store credit so i could buy something else. The lady on the register made it seem like I was such a hassle. I am so patient so I did not say anything so I was nice because that’s just the type of person I am. When she finally figured out how to give me store credit– she gave me the most rude remark and so disrespectful service — I vow to NEVER shop here again. I said thank you for giving me store credit because I didn’t find anything appealing at the store and she said «next time shes sure that they will have something in my size» i had never seen so much disrespect of my life. The staff is rude and the store is very unorganized. I am very unpleased!!!

On February 1^st 2015 I walk into this store with my mother and first thing I notice was the store being a complete mess; clothes scattered all over displays along with floor set plans/​paperwork. The security guy spent his time glaring at me as I walked around… I felt like I was under investigation or something… I didn’t even have a purse or pockets… What bothered me more was no one greeted us and no one helped us for the whole hour we were there. It was so ridiculous that I started to time and see when someone would say something, which never happened. I understand that in retail you can’t always get to every customer, but the store associates would just walk past me, even if they looked at me. Not one word… There was one skinny Hispanic chick just smacking her gum and singing loudly to the music playing in the store, you could see her rolling her eyes because other customers and I seemed to be in her way while she was restocking clothes from the fitting room… I’m sorry that I came in to shop and its stopping you from putting a dress away onto a rack … Not to mention this security guy or whatever continued to watch and glare me, but Had no problem laughing and talking to other female employees whenever they came near him… My mother was happily shopping around, she didn’t care to much that no one greeted or helped us. She had her eyes set on all the sales going on… I’ve worked retailed for so long I know what customer service is suppose to be like… At least greet your customer… Now what really set me off was during check out. My mother asked the cashier for a price check … The cashier was too busy talking to another employee who was behind her, she didn’t even hear my mother asking for a price check… she was checking us out without even talking or looking at us. My mother asked three times before I finally got so upset… I had to say EXCUSE ME can you price check this…. And the cashier and the other woman looked shocked that i interrupted their conversation… After she did the price check, they continued on with their conversation … And towards the end of the transaction, all the sudden she tried to turn her charm on because it showed on her register that my mother was pre-​approved for their credit card… Like are you serious??? After not talking to us once, not greeting us or looking at us, you want to have her enroll for your credit card? My mother politely declined. Bless her for being so nice… I was beyond livid… This company should be embarrassed of this store. Yes they have good sales and coupons… But literally the store is a mess and there is absolutely no customer service. … This store is located in such a nice area. It’s a shame thats it is being run like this. I will not be coming back .ever… I regret spending money at that store… Word of advice for those employees… Treat your customers the way you would like your mother to be treated while she is shopping…

So I don’t know where to start with this store! I’m giving 2 stars because of the location but everything else takes away the 3 stars.
At any given day of the week and time, the store is always such a hot mess. Seems like they never allocate any time or staff for recovery. Which makes my shopping experience difficult by trying to look for sizes and color choices.
Then associates: if any, I only see few associates at the register whom appears to be unhappy. I don’t ever see anyone to help customers on the floor or the fitting room.

This store is the absolute worst!!! As mentioned by others, the staff is not so pleasant and always seem like they are doing you a favor. Visually, the store is a complete mess and the fitting room is just horrible. There are clothes everywhere and the merchandise is out of size order!!! The icing on the cake would be the 10 – 15 min wait time to checkout… who is in charge of staffing this store???

I spent 15 minutes standing in line with one person ahead of me. You’d think that after 5, they’d ask someone to open another register. You’d be wrong. If you have 15+ minutes free to stand in line, you might enjoy it more.

LOVE this store. This location actually has better choices than the Bowie one in my opinion. I came as i had city cash to spend and i spent it all! I found a lot of good deals! The staff was very nice and fun.

I’ve been to this store three times, and each time not one single employee has ever said one word to me. Party foul. There’s all sorts of questionable characters in here, with no intentions to purchase anything, and the clothes have gone way downhill, and are cheap as hell. The material is t-​h-​i-​n. A light breeze might rip a hole in the butt of your pants! My mom told me this brand has gone way downhill, but I wouldn’t listen. $ 52.50 for a cardigan that already has a hole in it when I try it on in the dressing room? Zipper fly off pants when I’m trying them on, and go to zip them up, and, no they weren’t too tight! The worst part, is on visit number three, which was the final straw, is that I was grabbed. Yep, a little kid at that, but he was so strategic. Little thief was trying to put his hand in my back pocket while his mom looked on. In downtown silver spring you say. Oh, but yes. This store is on the edgers dt silver spring anyways. That should tell you something!

I never find anything in this specific store. I normally go to NY&CO for denim. And this location in specific always has a small selection in denim and sizes. While this store is a good size, they rarely have what I need. The customer service in this store is eh. They are never the friendliest and most helpful. The fitting rooms are always messy. This is one of my least favorite stores.

What’s going on, NY&Co? The last couple times I’ve been in, your target demographic seems to have gotten a good decade or two older, based on what’s being stocked. Disappointing, because you’re so darn convenient, but maybe this is the push I need to eliminate another big chain from my shopping habits…

I recently purchased 2 skirts a pair of slacks and a dress from NYCO. The second time I wore one of the skirts the zipper broke, the other skirt faded when I washed it and the hem on the pair of slacks came loose. The dress seams unravled on the side. what in the hell is going on?!? I sent a email to the company requesting a reason why the clothes are falling apart (no response). I would expect this from a cheaper store like Rainbow but this is unexceptable. No response from the company is telling me that don’t care. So, that is why they get 1 star from me lol!

To be fair, I love New York & Company. Just not this store.
I had to exchange an item, and I was in Silver Spring visiting a friend, so I stopped by this store. The store was disorganized, and it looked like they were re-​arranging everything (at 1pm on a Sunday). When I went to the dressing room, there was no one to be found. Then, I went to the cash register to check out, the woman didn’t even greet me. In fact, she didn’t say anything to me until she asked me why the tags weren’t on the sweater anymore. I have never had a problem with returning an item without tags (I had the receipt, and I had bought the sweater not even two weeks ago), but she sighed and left for several minutes — I’m assuming she went to ask about it. I don’t really know though, because she didn’t tell me. When she came back, she continued to finish the transaction — in silence. The entire time she just looked like she didn’t want to be there. Very bad customer service. I won’t be returning to this location.

Sometimes it really does pay to relent and take on another store credit card. I rarely shop here. One dress I bought was really cute and one top I bought fell apart after two washings.
I got a birthday postcard in the mail to save 15% off a purchase. At least I could go and look, right? I ended up getting a cotton tunic that was overpriced for what it was, but it came with a free pair of leggings. Plus, with my birthday discount the outfit was just around $ 25.
Even if this outfit falls apart I can say I got my money’s worth.

They have some really cute clothes, especially work clothes. And their regular prices are quite cheap, and they have great sales. Only problem is that they seem to take vanity sizing to an extreme… their stuff runs huge! I’m definitely not a tiny girl, and yet I wear a small at this store. This wouldn’t be a particularly big deal, except it seems that they’re usually out of everything smaller than a large. So yeah, lots of cute, cheap stuff, if you’re lucky enough to find it in your size.