MCDOT Parking Permit Sales Office – Silver Spring

Employees are insanely rude when you just go in for a simple transaction like buying a parking garage pass. Can’t they find people who at least attempt to be polite?

While I love being able to park so close to Silver Spring Metro, the hassle of actually getting our permits the past couple of months has been atrocious.
According to the parking permit application, you should make sure your application for a new monthly parking permit is submitted with payment no later than the 15^th of the month. We comply with this but the past two months getting our permits has been a problem.
Both times we wound up going to the permit office the morning of the 1^st of the month to pick up the permit so we wouldn’t be ticketed for parking in the garage without a valid permit (and they’ve just raised the fines for doing so). I consider that a hassle. The permit should have arrived in the mail ahead of time. I can understand the permit being late if I send in my application late– but I don’t. As a result of not having time to waste at the parking office one morning I got a ticket. For the month of February we were told we could just use our January permits until the 11^th of February because there were delays in processing.
I pay $ 190 a month (the cost for two permits) and this is not an acceptable level of service in return. They’re awful diligent about ticketing you if you don’t renew your permit each month but take their good old time sending out the new permits. Unacceptable.