Kay Jewelers

I took three of my rings resized and one fixed the opal stone had fallen out years ago and finally found the chance to get it fixed they did an amazing job I could not be more happier with the finish product all three rings are unbelievable beautiful they look brand new great customer service Tracy is wonderful

I bought a beautiful white gold and diamond pendant from the Wheaton Plaza location. The pendant is lovely, but the chain was a cheap piece of sh*t. I had to bring it back to the store for «repair» (read as, a crappy, half-​assed soldering job on a paper-​thin chain) THREE TIMES in the first 5 weeks I owned it. I would rather have paid more upfront for a better chain than to deal with that headache. The last time I got the chain back, there were dark kinks and knots in it and it was nowhere near smooth. I brought this to the attention of one of the associates who told me that this is fairly common with chains like that, and that my only other option was to buy a new chain.
I checked out the other chains that would fit my pendant and they all cost about as much as, if not more, than the damn pendant did. Plus, I wasn’t exactly sold on the quality of Kay’s chains after this whole experience, and I didn’t think it fair for me to essentially pay double the cost of my pendant because they refused to include a decent chain with it.
Despite the goading, and the coaxing, and the sweet talking on the part of the sales associates, I decided not to give them any more of my money. I went right to my family jeweler, and he made me a chain for my pendant for one-​third the price that these vultures wanted to charge. And you know what? It’s been two years and I haven’t had a problem with that chain yet.
Fool me once, Kay Jewelers… but I promise you won’t get the chance to fool me again.

I am surprised this place even has two stars! Absolute worst experience with a jewelry store. Gave them my watch for a warranty repair and they gave me a «promise date» of 1 month for the repair. Three months go by and FINALLY got the watch back. Each of the associates were unhelpful in determining the status of my watch. This went on for months. I even had to call Kay’s Corporate phone center and they eventually helped.
It is funny that by their registers they have a sign saying they had good customer service back in 2006. Maybe that was the last time they actually cared about customers! This place is very inconvenient. I would recommend a real jeweler with class…

Literally the reason I have created a Unilocal account. I work for a company that has taught us to understand the value of a positive and negative review. I’ve never been someone to post of felt the need to escalate things up ranks but I am DISGUSTED at the way I was treated by Management (Mrs. Flores) when my issue was addressed.
I have had a Kay’s Card for years. I have bought my watches, Engagement ring, Wedding ring and numerous gifts for family through Kay’s. I got a Kay’s Card because of how exceptionally well I recieved customer service at another location.
However, 4 weeks ago I bought a bracelet via this location and had a special order shipped in. Was told it would arrive 5 days later and that I would receive a call. I was greeted as usually and offer discounts and all these extra coupons and treated like I was a frequent guest, Especially after they view the card Balance I have. 5 Days pass and I don’t receive a call. I show up on the 7^th day and I was told that the delivery was delayed and had to wait 5 more days. I show up 7 days later and am told the the product says i was delivered to the store on the date I previously showed up but they couldn’t find it. I was told that this definitely is something i would be compensated for and the manager would call me the next day. I waited a week for a response and was told that the manager was aware of the situation and that once the product arrived I would be notified. 4 weeks after I had order this bracelet the manager calls and leaves me a voicemail saying «Call Me» I call 2 days later and Was told that the bracelet was there. I asked to speak to the manager and Ms. Flores answered like it was her house phone and asked what I needed. I explained what had happened and expressed that I was looking for some kind of compensation for the delay I experience in providing this gift in a timely manner to someone. I said I frankly felt that I should not pay for this product and asked what could be done. She responded to me with a condescending tone saying she will never approve something to be compensated for a delay in HER STORE. I explained It was not a delay but rather something that was lost in her store and they had to reorder. She dismissively provided me the number to customer service wishing me luck.
THE ONLY REASON I called customer care was truly to submit a complaint because I have NEVER, seriously, NEVER been treated this way in my life. I explained to customer service what happened and agreed to let them call the store. The manager, Mrs Flores, then provided false statements to customer service basically saying I was too lazy to pick it up and was making things up and said her staff could confirm I never showed up. Even though the system shows I picked up my wedding band one week after my braclet should have arrived. I seriously lost my mind on the phone and blew up because i was being called a liar for something less than $ 100. I WILL NEVER RETURN TO THAT STORE AGAIN AND AM CLOSING MY ACCOUNT WITH KAY’S. I am appalled at the way this situation was treated and that the MANAGER was the person who was most disrespectful.

This Kay Jewelers is like another other jewelry place, nothing exciting. The selection of jewelry isn’t bad, and they seem to have sales quite frequently.
The sales associates are friendly, especially when they want to sell something to you (duh!). When I come in for my 6 month ring inspections, they aren’t as eager to help me, but they still do so with a smile. What I’m not a fan of, is how they try to push me into buying something when I clearly just want to get my inspection done and over with. Stand your ground though, and they will eventually get it. Oh well, I know it’s a part of their job.
Okay place to go to if you’re in the mall. If you want a wider selection of jewelry, I’d head to a larger store.