iGlasses

Please don’t go to this place. Their eye glasses are horrible and very expensive. Their customer service is just scary that the owner was yelling and even threatening me to kick out of the store or call a police since I’ve spent sometime to choose right eye glasses in the store (?). Does this mean that he wanted me just pick any pair and pay big bucks and disappear? I call this place is like a Bates Motel in «Psycho» movie. The fat ugly owner didn’t have a knife to swing at my face, but with his fingers and Norman Bates face look was scary enough to scare me. What a horrible experience I just had about one hour ago! The progressive eyeglasses I ordered didn’t focus at all and too heavy that I had to take them back for exchange, however, they were charging me another $ 400 on top of what I’ve already paid out of my pocket, $ 321.40 after my insurance’s portion of $ 800. They got $ 1,121.40 total, but still wanted $ 400 more for a piece of junk I chose for an exchange! I decided to cancel the whole business and asked for a refund. The BUFF (big ugly fat fuc*) was jumping up and down (you should’ve seen this scene, what a fuc*ing funny!) and cursing and swearing at me that he was not going to give me a refund! Anyways, the bottom line was they took 35% of my cash payment and kept my insurance money. A Big Rip-​Off. The owner is a thief, vampire, and parasite leech who is sucking blood and living off of an innocent person like me. NO NO NO to this place. I should’ve read a review from Dana C below before checking into this place. This is why reading honest reviews like me and Dana is very important! Everyone watch out a crook business place like here and do not waste your hard earned money in this $$ sucking pit!
My recommendation to all Fed employees who have BCBS Vision insurance, do not go to this place. The insurance company rep who listened to the owner’s yelling and bullying on me, will consider drop this monster place from their provider’s list. This business equips with very little of David’s frame collection so that he can make a sale’s pitch on his junk products with high price. There are plenty other eye vision places whose staff/​owner treat their customers with respect and with meeting their needs. This owner is one and only $$ craving sucker I’ve ever encountered in my life.

I just had an incredible experience at iGlasses with Dr. Kellner and their staff. Very experienced and passionate group of people. I’ve never had such an thorough exam! Thanks to Dr. Kellner, I got contacts that were fitted to my eyes and were actually comfortable to wear.
When it came down to picking out my frame, the young lady there helped walk around and I ended up choosing an absolutely stunning pair thanks to her! I wanted to go boring, metal frame, but she suggested I take a photo and send it to a friend. Even with a selfie in hand, I knew what my right choice was.
I loved the contacts & glasses I got here. I’ve never bad so much fun at an optometrist office! If you want excellent customer service, beautiful selection of frames, support an awesome local business (used to be David’s Opticians in Potomac), do yourself a favor and get here ASAP!
Tips: parking in private lot in front facing colesville road. If it’s full, there’s parking in the back. Same shopping center as the florist, chipotle, and Starbucks. Dog friendly!!!

This is why you want to support local, independent businesses. I had to replace my crushed prescription reading glasses ASAP. I called iGlasses and they got me in for an appointment right away and gave me loaner readers in the interim for free, which helped out a lot. I walked out after my appointment with a new prescription from my updated eye exam and a beautiful new pair of glasses – all in just about an hour. They really stepped up their turnaround time to accommodate me and everyone in the store – from start to finish – was really helpful. It was a great experience.

This is gonna be lengthy, so get a cup of tea and settle in or just skip to the bottom…
My experience with iGlasses started off really positively but ended in flames. I met owners Judy and David in a nearby restaurant after Judy commented on my unique red frames. I had been looking to purchase a new pair of glasses and saw this chance meeting as a sign… I went in a couple of weeks later to look at frames. I met Colleen, who helps manage the shop, and who was wonderful, on my first visit, and over the course of a handful of visits to the store I purchased a new pair of cool navy frames and lenses and dropped off two of my own frames (a black pair and those beloved red ones upon which owner Judy had commented in the restaurant) to have new lenses made for them. The black ones turned out fine (although the lab made the prescription wrong and it took an extra week to have them made right), but my awesome/​amazing/​special red frames were broken at the lab. Colleen was the one who ended up sharing this awful news with me and I was heartbroken (my red frames are irreplaceable; they were part of a run of 100 frames and cannot be purchased again). I say I was heartbroken — I didn’t get angry, or demanding, or belligerent. Colleen shared with me that owner David was making attempts to repair the frames and I patiently awaited the outcome. I know he contacted the shop at which they were purchased. I know he sent the frames to two different places to be mended. The final mend was something iGlasses paid for. I recognize that steps were taken. When I went to pick up my mended frames I instantaneously saw the break and the sloppy mend. My heart dropped again. Add to that that once again, the lab had gotten my prescription wrong. (I want to *strongly* suggest they not use this lab any longer). David, Judy, and Colleen were all out that day, so I waited until that Monday and called David to talk about a replacement set of frames from the shop.
THIS is where everything really went to sh&t. David was rude, nasty, condescending, and completely unprofessional with me. He interrupted me over and over again, not allowing me to finish a sentence to say what I hoped we could work out. During the course of two phone calls he offered me any pair of frames in the shop, rescinded the offer, offered it again, and then rescinded it again. He said things like, «This is why I don’t do business in Potomac anymore», «I don’t need your money and don’t want you as a customer», «We are not responsible for anything that happens to your frame», and, «What do you want from me? It’s just piece of plastic… get over it». After ending the first shockingly abusive conversation with what I thought was a (grudgingly made) plan for me to come to the shop to choose new frames, my phone rang again minutes later and I heard David say, «On second thought, just come pick up…» and I hung up. I just couldn’t have the same conversation with him again. I called back later in the day, asked the young man on the phone for Judy, and found David on the line instead. He told me that he is the owner and I wasn’t going to go around him to to get something different from Judy. That conversation didn’t go any better than the first: back, forth, him being nasty, me trying to complete a sentence…
So now it’s about a week later. David mailed my red frames back to me (neither of us wanted me in the shop) along with a bill for the black pair. [If you’re still with me, that makes one complete pair bought and paid for from iGlasses, one pair of my own frames now with new lenses in them, and one pair of my own frames, now broken/​sloppily repaired and with the wrong prescription in them, neither of those two paid for.] I figure the pair of correct lenses is going to have to suffice as the trade-​off for my broken frames and I don’t plan to pay that bill.
Here’s my bottom line: If your entire transaction goes well and there are no glitches, you will probably find that iGlasses has a pretty decent array of offbeat frames, a great store manager (Colleen), some smart and efficient staff (and some dimwits…), and husband & wife owners, both with very strong personalities. However, should something go awry, expect that at least one of those strong personalities is going to unload on you if you convey your unhappiness or displeasure. Had David handled himself more professionally (and, frankly, more kindly), we would likely have worked something out and we’d all be happy. But David’s a cretin and incredibly churlish, so now none of us are happy. I fully expect that Judy will respond to this review because I see that she has responded to all of their negative reviews.
I can’t recommend that you go to iGlasses simply because something could easily go wrong and if it does, you’ll end up very unhappy. If unique, offbeat frames are what you’re looking for, try checking out SEE in Georgetown, Moda Optical in Rockville, or Visions in Frederick instead. That’s what I’m doing.

What a wonderful and fun experience! My husband and I went in together for eye exams and to pick out new frames. Heidy, Judy, and Dr. Kellner were fantastic! My husband was having a difficult time finding frames he liked, and Judy flew in with her wonderful style and personality and found the perfect frames for him. Heidy was a pure delight to work with as well, and so incredibly helpful and patient. I highly recommend iGlasses for eye exams and for fun new frames!

I was super happy with my experience this morning.
Dr. Kellner was friendly, funny and explained everything fully. Cesar was very helpful in picking out a pair of frames. I had no idea where to even begin and he helped me choose a pair quickly. I’ve been wearing them since I left this morning and I’m very happy with them.
I was in and out with my new frames and lenses in 45 minutes. They even treated me to a starbucks next door while I waited for my glasses.
Thumbs way up.

Everyone was friendly. I enjoyed my visit to iglasses. Would highly recommend to anyone. Can’t wait to pick up my glasses.

I have been a customer here for a number of years, and with the excellent products and superior service I will always be back. The frame choices are fantastic — definitely more exciting and individual than what you see at a chain. The frames I currently have I love a great deal and they’ve held up very well over time. The lenses I’ve gotten have always been perfect.
I recently had to make the change to Progressive lenses, and Dr Kellner, David, and everyone I worked with on the staff made the transition painless. I was expecting a long adjustment period, but the lenses have been quite easy for me to get used to, and I’m sure it’s because David took the time to explain to me how to get the best possible result. Now I don’t have to take off my glasses to read or to see my phone! Hooray! =)
They’re the best opticians I’ve ever been to, bar none.

I had an absolutely awesome experience at iGlasses! Everyone was super friendly. I was greeted by a woman with the most fabulous style and personality. She introduced herself and almost immediately went to work helping me find the perfect frames. Judy made trying on glasses so much fun! She has a great personality and an amazing eye — she can intuitively pick frames that you wouldn’t think you’d like. {My advice: LISTEN TO HER AND TRY THEM ON!!} I can’t say enough good things about Judith! She even sang a few songs to my little one to keep him entertained while I tried on glasses!
Dr. Kellner performed my eye exam and was also great. One of the things I appreciate about my visit to iGlasses is that the lenses are made in house! I didn’t expect to have my glasses ready in under an hour so that was a lovely surprise and bonus! While I waited, I was treated to a latte at the Starbucks next door. Talk about 5-​star service! I highly recommend iGlasses — best place for an eye exam, wonderful service and staff, plus a phenomenal selection of glasses!

It’s been about a year since I have been about to wear glasses, my old pair broke. Now that my family switched to a PPO I am able to choose my optometrist.
I’m going to give this business a ⁶⁄₅. When I first walked in I was immediately and warmly greeted. My appointment with Dr. kellner was one of the best doctor’s visits I have ever had. He is witty, knowledgeable and kind. A prompt week later my new pair of glasses came in I instantly fell in love. I’m already getting a lot of complements on them! Everyone I talked to in my experience here gave me some of the best costumer service ever.
I will absolutely recommend iGlasses to any friend or family member in the market! Thanks for all you hard work.

Extremely disorganized. The owners and staff appear to not communicate with each other very clearly about what they have told customers.

Customer service that you won’t find elsewhere. Thorough and careful eye exam. Wonderfully curated collection of attractive high-​quality frames. Lots of personal attention. The owners, David and Judy, go out of their way to make sure customers are well-​served and happy.

This place is great! Dr. Kellner is personable and really cares about giving you great service. Dr. Kellner did his best to find me the best deal for what I wanted for both my contacts and my glasses. His staff is also friendly and knowledgeable. I had an excellent visit. This office is a gem! I will be going here from now on.

My husband and I just had our first eye appt here together. I cannot say enough good things about this place. The staff and service was just amazing. This is definitely my new eye doctor!

A friend of mine recommended iGlasses in Four Corners when I said I had had a bad experience somewhere else, but really needed an appointment to update my prescription. It was a great experience from start to finish.
First, Getting there. Super easy to find. Parking in the front can be a bit «hairy» but there is additional parking in the back and since they are located right by the cut through from the back. No issues (or excuses for not finding a spot). PRO TIP: Fill out all your medical paperwork online before your appointment. In case you run a few minutes late, you will still be able to keep your appointment since all the paperwork is done. The form is really easy to fill out and it is right on their website. You can also book your appointment right online (including Saturday appointments!)
Second, Dr. Kellner is incredible. I have some issues with eye contact and staying focused. He made jokes to help me relax and was incredible patient with me. He really took care of everything. Also they use a new system to test for glaucoma that doesn’t require the drops to dilate your eyes.
Third, great selection of frames in a variety of price points. Since my prescription change this visit, I decided to use my insurance (and they take most of them) to buy a pair of «fashion forward» frames that are more fun than my black work glasses. I told Heidy what I was looking for and she pulled about 12 frames to get me started and when I didn’t like any of them, she pulled even more — including a few pairs that were in the back in inventory, but not on the floor. I absolutely love my new frames!
Depending on your insurance and the prescription, they may might be able to make your lenses in house so you might only need to wait a few days to pick up your new glasses. I had a small issue with one of my lenses and I called about the issue and spoke with Colleen in the office and she worked me with to make it right.
I can’t say enough great things about iGlasses!

Great little optical boutique in Silver Spring. Recently moved to the area so of course I Unilocaled and found this little gem. When I called I was able to get an appointment the following week. My exam was by Dr. Kellner who was just a hoot. He has quite the sense of humor to say the least. The exam was quick but through (he found out the fit of my current contacts weren’t the correct fit and corrected it).
I was then helped in finding my perfect frames and lenses. The associate (sorry I did not catch your name!) carefully explained what my insurance would pay and calculated what the price would be after my insurance was applied. With her help and after trying on what I thought was their entire store (going from insurance covered frames to the more high end frames), I finally found the pair of frames for me (with a pricey tag of course). I used my 25% off allowed by my insurance but unfortunately was not able to use the check-​in offer on Unilocal in addition. But I loved the frames I picked so much I could not part with them to pick a more cost-​friendly pair.
Overall I greatly enjoyed my first experience here. The staff/​employees are wonderful and very helpful. I would recommend my friends and family here. I obviously enjoyed my time here so much, I just could not wait to review it after I got my glasses. Will update review later after I pick-​up my glasses in two weeks.

Simply fantastic customer service. I’m back home for a few weeks, my glasses broke, and I haven’t had an eye exam in a while so I decided to try iGlasses out. I am so happy that I did.
The eye exam: One of my first fun eye exams. The doctor was quick but thorough and seemed to be enjoying himself. I had a great time chatting with him.
Picking out glasses: Everyone was really helpful with finding good frames. They explained how hard corners and larger glasses make the sides larger with a high prescription. I never really thought about this before, but it makes sense. Within two minutes we had a frame that I loved.
Lenses: They have all the usual lens features, and they take VSP so my lenses ended up being pretty reasonably priced all things considered. They kept me on the same contacts but recommended a new contact solution, so I’ll try that out and see what I think.
Paying: No nonsense. Had a breakdown of what insurance payed for, and how much for each addition to the lens (high index, anti glare, photochromic, etc …).
Truly a 5 star experience, and I hope that they keep doing what they’re doing! Happy to see great new local businesses moving into the four corners area.

I really enjoyed my visit to this office! Reception had everything ready to go and I was able to fill out all the forms online. Did not have to wait long for the Dr. He was awesome! Hilarious and very nice. The staff was great, they take all the insurances they said and explained my benefits for me.
I will be back!

I came into iGlasses not having any idea of what was really in style and what would suit my face.
Heidi pulled many frames off the wall and I started trying them on. She offered excellent advice. She understood that I wanted to look up to date and in style but not too trendy. Lots of frames to choose from an excellent advice what more could you ask for?

From start to finish a true 4.5 star experience. The receptionist (a guy… I believe his name was Christian…) when I called up was so friendly on the phone. I felt like I was talking to a best friend. He helped me settle all of my insurance issues and walked me through the whole process. Encouraging me to call back if I had any more questions. When I went into the store, I met the young man. Also very very friendly in person.
The Doctor here, Doctor Kelner is such a trip. He is SO funny. And old man who loves what he does. And he’s sharp as a tack. He started off by telling me that we were gonna spend some time together and make sure we got things right. I did tell him the horror story of my «America’s Best» experience where they gave me the wrong Base Curve for my contacts and it felt like they were sucking on my eye the entire time, and we couldn’t figure out what was wrong. He spent the most time an optometrist has ever spent with me. I didn’t even budget that much time in my schedule! But it was good, he was thorough. He cracked jokes, he tested different contacts, he was just very considerate.
I cant say that it was a completely perfect experience. Dr. Kelner wanted me to try a new brand of contacts. I should have stuck firm on keeping to Accuvue as other contacts have upset my eyes. But he says that his whole family wears this type of contact and he pulled out statistics about oxygen permeation and other contact facts. The contacts he gave me ended up bugging my eyes. So I had to go back and I’m back to my Accuvue. Never again will I try another contact. It’s just not worth it.
The customer service when I went back, Heidi, was also fantabulous. I don’t know where they get their employees from, but they need to keep on doing what they’re doing. Everybody seems to love working in the store and are super friendly and accommodating.
Also, Dr. Kelner came out and talked to me and ensured that I had a trial contacts that worked for the time being as I ordered my Accuvue contacts. Another round of amazing service from Dr. Kelner. He really cared about me getting the right contact. He’s just top notch.
I found this place on Unilocal through it’s glowing reviews. I’m super happy that I get to experience and leave the same.