Hair Cuttery

Avoid at all cost! I went in today to return a product that I had purchased last week because it didn’t work well for my hair. I previously called to explain to the manager that the product was slightly used, and she still allowed me to bring it back. When I walked in the salon I was notified that the manager had stepped out so I agreed to wait for her.
There was a light skinned lady wearing a wet/​wavy wig with black glasses working at the front desk and she was completely rude to me when I was waiting, (Her name is Tracy). She was aggressive and yelled at me stating I cannot return a product that I used. However, I explained to her that the manager had given me permission and she still insisted on raising her voice, keep in mind at this point I’m still calm evening though she interfered in a conversation that had nothing to do with her. I couldn’t understand why she was so angry over a product.
I finally informed her that I will be contacting corporate to file a complaint on how I was mistreated. She then says, «oh neva that booboo!» «whatever boo». She then walks in the back of the salon yelling and complaining to other stylist threatening she was going to hit me.
The manager finally came, did my return and gave me corporate’s number and she completely had no remorse when explaining to her about her employees behavior. I’m not sure where they find their employees at but this location is pure «ghetto». I hate to use that word but it is what it is! I will not return! There is a Hair Cuttery location in Olney which is better and more ETHICAL.

Even though this is my favorite Hair Cuttery, I was highly annoyed by the lack of professionalism I experienced today.
Bebe and Caroline are very talented and knowledgable about how to style and maintain healthy hair!
However today I am disappointed in the «juggling of customers». I liked Hair Cuttery in that it wasn’t like most black salons where they make you wait for hours… I agreed to a deep conditioning and was under the dryer for almost an hour. I now have been waiting 45+ minutes for Caroline to finish with her other customers… Like I said, I hate «sharing my time» with other customers… This blow dry straight, trim, and style better be THE BEST EVER after waiting now for almost an hour…
I will most likely only come back here to see Bebe because she has never worked on multiple customers at the same time as she’s doing my hair!
What normally takes less than 2 hours took 3 ½ hours!

Worst. Haircut. Ever.
Of course I can’t speak about all the stylists there. I was a walk in, and went with who they gave me (a young Asian woman). She didn’t really listen to what I wanted, and I when asked about it she gave me attitude. Terrible scissor skills. I’ll never go back there.

Okay, I went here the day before my school’s yearbook pictures. I’m one of those people that gets all fixed up for a school picture. One of the places I originally wanted to go to was already closed, so I was in desperate need of a hair salon to straighten my hair. I had, had previous experiences with Hair Cuttery: some good, some bad. I used to go to this one vietnamese dude who cut my hair perfectly. Then there were the times when I would go to another hair cuttery and my hair would turn out… blah. Moving on, I decided to give Hair Cuttery another chance because of drastic times. I went in and opted for shampoo, conditioning, and straightening. Everything seemed to be going fine, until the lady took out her flat iron. I swear, she could not straighten hair. She got frustrated with my hair and started going over the same strand like 5 – 7 times. My hair was fried by the end of it. She actually stopped halfway and told me she couldn’t do it. So, she wet my hair down and I left without paying; My hair was so ruined I actually started crying once I left. Good thing I went to an asian place up the street who beautified my hair.
In conclusion, I despise Hair Cuttery and will not go there for any hair servive.

I didn’t get my hair cut here because they charge you more for the length of your hair even if you are just getting it chopped. No, I was not getting my long hair styled. I wanted it chopped and then styled. This annoyed me. I asked whether they would charge me more if I just went home chopped it and came back for stylin. They said if I had shorter hair and wanted it styled they’d charge me the $ 12 which was the price at the time. How difficult is it to cut straight across and then style the short hair? I had straight and thin hair, but I wanted it to be chopped to neck length. I’m glad I didn’t get it done here because most of the patrons and stylist looked like my mom and her friends.
I opted to go to Congressional Plaza’s Hair Cuttery. There was no additional charge for chopping longer hair and styling the shortened hair.