H&R Block

The first problem was the temperature of the office. I glanced at the thermostat– 77 degrees. No one was able to tell me why it was so hot in there on a day where it was already 63 degrees outside. I sat there for an hour and a half, sweating.
The second problem was the person I was working with… I had zero confidence in her after she couldn’t spell anything I was trying to tell her regarding my information, even after I handed her my W2 and my license. She had to research things which should probably have been common knowledge (things I already knew.) She also had no idea what I was talking about when I said I had uploaded my documents online to their website so that it would be easier. She said she was unable to download them that way. There was also no wifi in the office for me to use my laptop to send them to her. I ended up having to log on, on her computer, and have her download things that way. Not ideal. She also told me the service base rate (for a single person with a not so complicated return!!!) was going to be at least $ 300.
I left after way longer than the appointment time was supposed to be, with the rest of my documents so she could finish inputting the information and get back to me for our next appointment. It all didn’t sit right with me and since I was waiting on receiving one last piece of information anyway, I decided the next day to just pick up my documents and say the hell with it. I called to make sure I could come in later in the day to get them. I was assured they would be waiting for me. I got there, and told them who I had worked with. They said they weren’t sure who I was talking about. I gave them my information, and they started looking through files. Nothing. I repeated her name and the guy went to look in her office. Also nothing. He told me she had left early and he would try to give her a call to find out what she did with everything. They did not have a phone number for her. What?
Right. So I told them I was not leaving without my paperwork and they better find it. Finally another woman came out and gave me a rather patronizing attitude asking me why I was not happy. Oh I don’t know, maybe because this whole situation is ridiculous? Anyway, finally, she was able to find them in the ‘hold file.’ She handed me the envelope and as I was walking out the door she said Wait, so I turn around and she was like I need to make sure you aren’t taking any of OUR things with you. Whatever, she rifled through everything and I took it again and walked out, never to return. I’ll be using turbo tax to file instead, for a total of $ 72 for my couple of extra situations than I usually have.

I just got back from having my taxes prepared by Evelyn. It is a tricky situation with my husband and I in the middle of a divorce. Evelyn handled the situation professionally and competently. So happy!

My husband and I made an appointment using the online appointment tool. When we arrived we were greeted by the reception, told the person we were meeting was with a client and wouldn’t be long. 15 minutes later I asked if the person would be much longer, and was told that since we had waited so long already someone else would see us instead. Not ideal, but we figured at least this person could give us a good quote. This person spoke severely broken English and we couldn’t understand anything. On top of that we were quoted double what we paid another person (different company) last year without being given a reason for the high cost. Then we were told because of one our circumstances we would have to file a difficult and expense form… something that wasn’t difficult, nor expensive last year. We completely wasted our time, and did not receive the service we expected. We left and have no intentions of returning. H&R Block may have nice commercials, but that’s all they are… advertising.