Cellular Sales, Verizon Wireless Authorized Retailer

Walked into this verizon store. All sales associates were supposedly busy and I got no greeting. Sat around for about 30 40 minutes and still nothing. I’m walking out this place and don’t think I will be coming back.

Couldn’t ask for a better place and sales people to do what I wanted. Dealt with Dale, who works at this store on Wed and Sundays. We really had a fun time with him and got so much more than we ever thought was possible. Wonderful experience.

DO NOT GO TO THIS STORE. Waited 7 weeks for an iPhone 6 with the promise of $ 200 for buying my current iPhone 4S. Employee at this store lied about the promotion details and screwed me out of getting the promotion through Verizon, my phone was sent to the wrong location, and in the end, they didn’t even order the correct phone. No one here took any responsibility for the mistakes made.
Went in on 09/​12/​2014 to order an iPhone 6 64GB and was helped by an employee named Desmond. Waited over an hour to be helped and there were only 2 people ahead of me (this store was also fully staffed with 4+ employees), so this was already a bad sign. Talked to Desmond about the $ 200 buyback for the iPhone 4S that Verizon advertised and he said that all I had to do was wait until my new phone arrived and the store would buy my 4S from me. He also said that the $ 200 would come in the form of a Verizon debt care and said it would take 2 – 4 weeks for the new phone to come in.
On 10/​12/​2014 (4 weeks later from the ⁹⁄₁₂ order), called the store to check on the status of my phone. Spoke with an employee there who at first told me that she didn’t have my phone in, asked her if she could verify that the phone was preordered, she refused. I got angry and she finally relented and checked that my phone was preordered. She verified that it was an iPhone 6 64GB.
On 10/​22/​2014 (6 weeks later from the ⁹⁄₁₂ order), received a call from Cellular Sales on a Wednesday saying that my phone was in. I was out of town and asked them if I could pick it up that weekend and they said that was fine. Went in on Saturday of the same week to get my phone, was informed by the rep that it was sent to the Arnold, MD store (which is 2 hours away from this Silver Spring store). Was told by the rep at the store that they will have it moved over to the correct store by Monday. Additionally, I was told that the $ 200 buyback deal I was promised was not through the store, but through Verizon. Because the rep had never told me that, I didn’t apply for it on time and was no longer able to take part in the promotion. Spoke with the store manger who not only said that there was nothing he could do about that, but also that none of his reps would ever do that…
On 10/​27/​2014, called the Silver Spring store asking if my phone had arrived yet, was told it had not. On 10/​28/​2014, received another call from the Arnold, MD store telling me that my phone was available for pick-​up. Told the rep at the Arnold store that it was supposed to be sent to the Silver Spring store, the rep told me he would have to call me back and never did. Called the Silver Spring store and was informed by a rep there that they do not moved the phones between stores. At this point I was pretty angry, the rep told me that someone from the Silver Spring store will bring it from Arnold to their store by 10/​29/​2014.
And here is the icing on the cake, on 10/​29/​2014, got a call from the Silver Spring store saying that they have my phone. Went in to pick it up, found out that they had ordered an iPhone 6 PLUS 64GB even though the note on my account said that the iPhone 6 64GB was requested. Was told there was nothing else they can do for me except have me wait another 4 weeks for them to reorder the phone. Needless to say, I have ordered my iPhone from
and will be telling everyone I know to never do any business with this company again.

Negative stars! There are few business practices more despicable IMHO than to take advantage of the elderly. My mother in law went in to this store to get assistance with setting up her phone for a long anticipated trip to Europe. She walked out with a $ 100 new phone & new $ 30 data plan. The problem — She didn’t need a new phone — they lied and told her Verizon doesn’t offer phone loans for international travel. Plus, they didn’t tell her she would also have a data plan for an extra $ 30/​mo.
When we contacted the store they were pompous and argumentative… so we called Verizon Wireless and got the correct information — and a complaint filed against the store. Then, when she went to return the phone and get hers back, they charged her a $ 35 «restock» fee. Another call to Verizon… another Verizon complaint (and credit of the charge).
What a horrible excuse for a business. Stay away at all costs.

I agree with Marissa. If I could, I would not give them any stars. This place has the worse customer service and even my father agreed. We came to this location since the one on Tech Rd close (which I preferred since the people there are so nice). There was probably 5 guys working and there were no other customers. No one greeted us nor offered to help right away. Each guy just looked at each other to decide who would help me. Seriously guys? Probably they had a newbie help me but I wished they were more helpful with assisting and showing a little respect to the customers.

AVOID AT ALL COSTS!!! I WOULD GIVE THIS PLACE NEGATIVE STARS IF I COULD!
I got a new iPhone 5 from this store and went in to get my old iPhone deactivated and the new iPhone 5 moved to my existing number. They first almost put a different number on my plan onto the phone, then they almost changed my number… over 5 hours later they still couldn’t manage to activate my phone. This is with three different people trying to activate the phone — they still couldn’t figure it out. I don’t feel like I’m asking a lot here, this is one of the easiest tasks an employee here could do. They are completely incompetent and seemingly don’t listen to you when you talk. So, unless you want to waste an entire day at a Verizon store and STILL not get done what you came there to do, find another Verizon store… ANY OTHER VERIZON STORE.