BestClean Airduct Cleaning

This is a total bait and switch scheme! You buy the living social/​groupon for cheap and it barely covers any ducts/​vents in my townhome. $ 300.00 plus dollars later after being talked into this scheme I have all my ducts/​vents cleaned. Please don’t use this company.

I chose a chimney cleaning service from Living Social and could not believe this service (or better yet, lack of service) from this company. A punk kid came to clean the chimney, he cleaned/​scrapped t the chimney, yet left the sooted mess, claiming it would be an extra fee to vacumm up the soot he dumped from cleaning. Next with his dirty black soot shoes, walked all over white tiles, leaving tracks… he was just a dumb kid that looked like a thug…

If there were a score lower than 1 they would get it. In all fairness I never received the scheduled service from them that I purchased through groupon even though I tried to desperately. In September I purchased a groupon for a chimney and dryer vent cleaning and scheduled with them in September a time for them to come. The earliest they could come was apparently not until November. Irked but having purchased a groupon I agreed for our original scheduled day of November 6^th Election Day for the hours of between 5−7pm. On November 6^th I received a call from Bestclean at 330pm saying that they wouldn’t be making it that night due to being backed up because of the hurricane. With it being only an hour and a half from the originally scheduled time and date from more than a month in advanced I begrudgingly agreed to reschedule for November 8^th during the same time frame of 5−7pm. On November 8^th I received another call from Bestclean, this time at 630pm, a mere half hour before the time window of when they were supposed arrive to expire. They had called me to inform me that they did not know who had scheduled the appointment for that day but they would not be making it on the 8^th either. This was the final straw for me. I contacted groupon and was able to get a refund. It’s too bad Bestclean couldn’t give me a refund of my time and a month worth of time where I could have called another company to do the job so I could enjoy my fireplace. I would recommend using another company who takes their scheduling more seriously and understands that their customers time is as important as their own. I’m sure they do decent work but the customer service I received will certainly steer me clear from using them for anything.

This company is a total scam. I bought the groupon for $ 40. The technician arrived and said he couldn’t do anything unless I purchased an upgraded package for another $ 160. I only have one main but they counted the return as a main and he refused to clean either of them unless I purchased the full package. I told him I was unwilling to purchase the full package and he explained that would cancel my groupon. I asked if he would just clean the dryer vent since it was supposed to be included and I figured it was better than nothing for the $ 40 I was already out. He refused and said that no work would be done unless I purchased the whole package. They should have to disclose that some where in the ad. Truly awful company — basically mob style stealing people’s money. To add insult to injury about 2 months later they called me to see if after my first cleaning I would like to schedule additional services… I think not.

DO NOT buy the livingsocial deal for this service (it was under Airduct Masters). It was a horrific experience.
I purchased a livingsocial deal to have the dryer vent and airduct cleaned. When the technician arrived onsite, I was told that I had to pay $ 250 more to have everything cleaned. They either had to clean everything (which is $ 299) or nothing as apparently there is «no way» that they can do a partial job.
If you do a price quote, their price quoted is higher than competitors so the apparent savings they wanted to show you were not truthful and I am really disappointed at livingsocial for not screening their deals and vendors carefully enough.
This is a total scam and I already filed a complaint to livingsocial and BBB.
My advise? STAY AWAY FROM THIS COMPANY!

I found out about this company via
. The groupon only covered a limited number of Main Lines and Returns so i had to pay extra for my townhouse. It was totally worth it.
George, my technician, was thorough in his work. He showed me that by dryer vent was LONG DUE for cleaning and it could’ve caused a fire. Thank you, George!
Also, they offer a 4 year warranty, so you can’t beat that.

I bought a Groupon for these guys to clean my air ducts, and they ripped me off.
On 12÷6÷2012, one of their technicians came to my home and cleaned my ducts. I don’t remember his name, but he had an Eastern European accent, was about 5′ 10″ and had a potbelly.
Problems:
–Upon arriving, the technician immediately started pressuring me to pay extra money. He said that the $ 60 Groupon only allowed him to clean half of my duct system, and that it would be totally pointless unless I paid him an extra $ 140 to clean the entire thing. He went further and refused to do any work at all unless I paid him the $ 140. He said he would call up his boss right there and have the Groupon cancelled unless I gave him the extra money. I reluctantly agreed to pay it, and he demanded all cash as the only possible form of payment.
–I wasn’t sure how thorough his work was. He shoved a large diameter vacuum hose into the big ducts near my furnace, and then he went into every room in my house with a gun-​shaped air sprayer and sprayed into the floor vents. That was it. I was disappointed that he didn’t remove the vent grilles or stick any kind of tools deep into the floor vent ducts. He brought in a power hand drill with a long, flexible toilet-​brush-​like attachment, but never used it. Standing next to the big vacuum tube in my utility room, I rarely heard the sounds of any debris being sucked through it. He refused to clean my furnace. As he was finishing and packing up to leave I asked him if he had also cleaned my dryer vent. He lied to my face that he had. After he left, I looked inside the dryer vent and it was still clogged with lint. My Groupon specifically included this service. I also found a big glob of lint in one of my return air ducts.
–The smell of smoke/​something burning now comes out of my air vents whenever the heat is on. It wasn’t like that before the cleaning.
The service was not what I expected. I’m not an expert on this, but I’m left wondering whether my ducts are really clean now and whether it was worth $ 200.
I both called and emailed them to complain about the problems and to request some kind of compensation, but they ignored it. Today, I reported them to the BBB.
Warning: «BestClean» also operates under the name «Mr. Vent.» They’re actually the same company.

Don’t buy a living social deal or groupon deal from these people — the terms are not clearly disclosed. I ended up paying about $ 200 more than I expected to. Do the work to get quotes from competitors beforehand. Don’t just have them show up and do the work.
The people who cleaned our ducts were carrying business cards and flyers from BestClean Airduct Cleaning — they gave us them to prove what a «deal» we were getting to show the normal prices that they usually charge. That’s the only way I know who showed up. Either way, living social deals are extremely shady about this — not clearly disclosing which business is doing the actual service. The living social deal said we were purchasing a deal from Duct Masters, which just farms out business to smaller duct cleaning companies like BestClean or someone who claimed to be BestClean.