American Moving Systems

I don’t even want to give this company a one star rating… I suggest never using them. Everything with our move was all fine and dandy until moving day, the movers showed up about 6 hrs late with no phone call basically up until just before they got to our house. Packed up our stuff… over a grand more than our quoted price. Our goods arrived to North Carolina from Colorado and we were FIFTEEN minutes late meeting them at our storage unit. The guy delivering our stuff proceeded to cuss out my boyfriend for being late (mind you, our stuff did not arrive for more than 3 weeks from our moving date from Colorado.) This guy was as unprofessional as they come, dropping f-​bombs, complaining, etc. Then the guys that came to help unload were hired off of Craigslist. And one showed up in sandals… Also, probably about half of our inventory that we started with was either broken or NEVER SHOWED UP. Please… don’t try to save the money and go with this company and save yourself a huge headache.

DO NOT, I REPEAT, DO NOT DO BUSINESS WITH THIS COMPANY!!! RUN FAST! My husband and I made the biggest mistake ever by trusting in this company. We are a military family that trusted in this company to complete a full service move for us from Ft. Carson, CO to California in the beginning of June 2015. Upon scheduling our move, they required a deposit of $ 1,253.25. They were supposed to be at the house by 9am on July 6^th to begin moving our stuff, but no one showed up and no one called. My husband called Stacy (the guy who sent us the contract and stayed in contact with us prior to our pickup date) to see what was going on. He told us that they couldn’t get on the military installation because supposedly the moving crew didn’t have identification on them to present to the gate guards. First of all, they all knew we lived on a military installation so why they would not bring identification is beyond me and secondly, I find it very hard to believe that not one of the four people in the moving crew did not have an ID on them. Instead of picking up the phone to call myself or my husband when they were supposedly stuck at the gate, they decided to leave and not notify us until we had to call them hours later to find out why they never showed. He then told us that they will do the move the following day, which was the alternate pickup date in case something were to go wrong on the original pick up date. He promised us that the crew would be at our house no later than 9am. So 10am creeps up on us and still no crew. We called to check the status and no answer. An hour later, he finally calls us back and tells us that the driver of the truck had to stop at the hospital in route to our house from Denver because supposedly his pregnant wife was having complications and was admitted to the hospital and the driver was not going to leave the hospital until his wife got released. Stacy said he was going to work on getting another truck out to our house that day and would get back to us. Hours pass by and no call. We called and called and called but no answer! At this point it was already after 2pm. He finally called us back and said that he could not get another truck for us. He then offered to cancel our move for a FULL REFUND! He asked for our forwarding address and stated that a check would be sent to us with our full refund within 10 business days! Besides the inconvenience that they put us through, we still had faith that we would receive our refund as promised. 10 business days passed and still no check in the mail. We called and spoke to Allen (so-​called the booking manager) to check on the status of the check. He told us that the check was just mailed and to anticipate receiving it within the next 5 business days. 7 business days have passed and STILL no check! We called yet again and was told that the check was returned to them because it was sent to our address in Colorado Springs instead of to the address that we gave them. And mind you… they confirmed the forwarding address to us on several occasions! Allen advised us that they will resend it and asked us to give it another 5 to 7 business days! WELL 7 business days have passed again and still no check! We called, called, called, called, called and called, but no answer. At that point they were ignoring all of our attempts in getting in contact with them. In the last voicemail that my husband left them, he explained his frustration with the company and his disappointment with their unprofessionalism and lack of communication. He also stated on the voicemail that he was going to begin writing reviews on the company so that other families will decide to not do business with them especially any military families in Colorado Springs, as it is known to be a huge military town and could potentially hinder any business that American Moving Systems could receive from them! Shortly after my husband left that voicemail, we received an email from «
» that the office was closed for the next 2 weeks and the owner stated he would issue a refund when he returns from Bolivia. According to the email, they didn’t have anyone in the office to sign checks. Once again they promised us that our refund would be issued, but this time it was in writing! They also stated in the email that the OWNER SAID IF ANYONE WRITES ANY REVIEWS HE WILL NOT ISSUE THE REFUND!!! It has now been OVER 4 MONTHS AND WE STILL HAVE NOT RECEIVED OUR REFUND OF $ 1,253.25! We’ve talked to this company a few times since then but it’s always an excuse after an excuse! PLEASE PLEASE PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE NOT A LEGITIMATE COMPANY. THEY ARE A FRAUD AND THEY WILL TAKE YOUR MONEY — Shannon, Allen, Stacy (man), and Stacey (woman) don’t trust any of them. They will talk a good game in the beginning and completely SCREW YOU in the end!

If there was an option to give NO STARS or better NEGATIVE STARS that is what I would have rated this company. TOTAL SCAM. I could go on for hours and write a lengthy description as too why. I have never experienced worst customer service or professionalism in my life. Not to mention THEY STOLE my belongings, and they scam you into thinking you are insured when you really are not. The person who runs this operation is a pathetic human being for the pain and loss they have put myself and others through.

DO NOT USE THIS COMPANY!!! They seemed great at first but then spiraled into the biggest disaster I have ever had to deal with.
Their customer service was terrible. I had my belongings in storage for 2 weeks before they were transported from Colorado to North Carolina. I was never knew where my stuff was and had to call and email several times. Once I finally got a hold of someone, no one knew where it was or who I needed to contact.
Then my stuff actually arrived… and the nightmare really began.
It was delivered by the rudest and most unprofessional man I have ever worked with. He was completely alone and told me he couldn’t take my items to the 2^nd level of the house without charging extra. I was so frustrated that I just told him to bring it in to the first floor and I moved all my bedroom furniture up the stairs myself. Then he proceeded to take his shirt off and smoke in my garage while moving my items. Now I have 2 burn holes in my mattress.
Several items were damaged beyond repair and some of my daughters things went missing.
I am not sure how these people are still in business.
The only good thing about them is Shon. He and his team packed my stuff with care and professionalism. Everything else was a complete nightmare!
AGAIN, DO NOT USE THIS COMPANY!!!

Our history with American Moving Systems (AMS) began in late October, 2014 when we got online to get some moving quotes. Sebastian, from AMS responded, and after going through the inventory with him, gave us a quote that was extremely competitive. Since it included 30 days free storage, and the cost was so good, we decided to go with AMS.
To lower our costs even further, we sold off most of our large furniture including two sofas, a love seat, two dining tables, and a kitchen table along with 16 chairs, a full-​size desk, and a lateral file cabinet, a complete guest room bedroom furniture set along with some smaller items. Imagine our shock when the truck came, was loaded, and the so-​called binding moving estimate jumped from just under $ 4K to over $ 6K. That to me was a low ball estimate, bait and switch.
Sebastian said AMS only uses their own trucks. The truck that showed up to take our goods was a rental, the one that delivered our goods was a contract carrier from Las Vegas.
Our load was picked up November 9, 2014. The people that came to pack up and load our goods generally seemed to do a good job, however, one put the heavy sewing machine cabinet on top of a glass end table and broke the leg and a glass shelf from the china cabinet broke immediately.
On December 5, Eva from dispatch called to remind me that the 30 days free storage was almost up. I gave AMS the address of a storage unit in AZ near where we were building a house.
I must have called 50 times trying to get an estimated delivery date. No one ever called me back and all I got was a voice mail. I did get hold of Eva once and she said we would get our shipment on December 15 or 16. The shipment never showed and no phone calls about it either. I started emailing Sebastian and when he did respond, just said that dispatch would contact me and that never happened.
Come January, I talked to a Jordan and then to an Allen. They called back (WOW) and said the shipment would be loaded the coming weekend and we would receive it within a week. We had to call a number of times, found out the shipment did not get shipped when said, then went to NM, then TX, then Las Vegas, before getting to AZ.
Our shipment finally arrived in the storage unit on January 23, 2015. Much was broken, damaged, or lost. Some pieces were even damaged by the people unloading the truck and putting it in the storage unit.
I contacted a Mark Levine in Customer Service. He offered me $ 50 for the problems. I filed a complaint with BBB and after some back and forth, it is listed as an unresolved complaint.

Our move from Colorado to Central california with American Moving Systems felt like being robbed at gunpoint over and over. I couldn’t sleep for days afterwards, I was so shaken up over this experience. Our experience with American Moving Systems was SO INCREDIBLY AWFUL. Please do NOT use this mover. There is so much about this company that is like a scam, you need to run, not walk away from them.
Salesperson Tom, and three others, were very quick to respond to my inquiries… until they had my money. Then, if i actually had a question or wanted to clarify something that didn’t make sense on the paperwork i was sent on email, I couldn’t get a hold of anyone. I was given a two day window for pick-​up of our items… The truck arrived on day 1, late, and in a rented Enterprise that was completely too small! Here are the main points of the problems:
1. Mover Ops were the Brokers that booked my move– NOT American Moving Systems. They scammed me– verbally telling me the wrong information again and again, leading me to believe that I was getting a great price. I was naïve, and new to transporting our household goods this way. I was distracted by major life events occurring, and was taken advantage of. After Mover Ops booked the move and received our money (HUGE mistake to go with a company that requires up front fees!- I know now!), they disappeared and told me their time with me was done and customer service would take care of any questions. I could never get a hold of customer service however! Biggest problem was that Mover Ops low-​balled my estimate– even though over and over again– I emphasized that my household needed a 24 foot truck. They sent a 17 foot truck– having eliminated ½ the items I verbally told them on the phone from their inventory list. God forbid you are a few chairs and boxes over what is on the list– American Moving Systems WILL CHARGE YOU and extort money from you on MOVE DAY. We were charged $ 2,000 EXTRA on moving day, or they wouldn’t do the move. Also, we were told verbally– payment was simple at delivery. Not the case. We were lied to and told we would see our things in 1 week, but it took 16 days.
2. Size of truck: They arrived in a rental truck– NOT their own– and drove it an hour away to a storage unit where it sat, and was handled over and over. Again– the original booking agency MOVER OPS under estimated everything– and put on the contract figures such as ‘cubic feet’ which is not regular layman terms for size that we could understand.
3. Movers at Origin: Movers — all except one were aggressive. The main guy– Yadir was extremely argumentative and aggressive –lacking customer service and general professionalism in every way. Move day– changed around the contracts over and over– even had me sign the new contracts, scamming me and insisting he was the only way to get the best deal– (Not to call the company and have them email a new binding bill of Lading), and initial it in various places. After I initialed the new contracts– it was not what i thought i was initialing. Later, this mover went back and put his description of all my inventory next to the original descriptions– labeling ALL of my belongings– EVEN our brand new baby furniture and brand new mattresses that I had meticulously had professionally wrapped or wrapped my self, as damaged, torn, or scratched. SHADY! Then, did a trick of hand maneuver where he then took the bad copy where my copy is literally nearly BLANK– barely legible– and stapled that to MY part of the new contract… all this done in the dark– because they took their sweet time– nearly 4 hours to be exact– returning from dropping the first load at the storage unit– and came back at 7:15pm, in the dark. When i called over and over to find out if they were coming back at all (thinking they had stolen everything and taken the cash with them), i suddenly couldn’t get a hold of ANY one at the company. Every call went to voicemail– with no actually American Moving Systems official voicemail in place! Shady! Moving crew damaged floor, ceiling, paint, and walls at the pick-​up address.
4. Customer Service: None. Rude, and agressive.
If you despise your furniture and belongings, then this is the moving company for you. If you like to be scammed out of $ 2000, then this is the company for you. If you like to be completely ignored when you need help correcting the moving company’s mistakes, then this is the company for you.
NEVER USE AMERICAN MOVING SYSTEMS! Beware if you get a quote from Mover Ops!

After requesting a move quote, this company called me relentlessly for weeks, 6 – 8 times per day. I asked them to stop several times, and they continued to call. This evening, I lost patience with the latest caller, and they were extremely rude.

I would not use this company. We still do not have any of our furniture. Sebastian (the only contact person provided) has not responded to emails, phone calls, or texts in the past 2 weeks. If we ever get our stuff or even a phone call from the company, I will update this review. I have moved several times in the past without any similar issues.