FedEx Ship Center

If I could choose to put no stars I would. Waited all day for an important package to arrive today (Saturday) then somehow I got a «delivery exception» notification. The delivery guy never stopped and did NOT leave a note on the door. Called their customer service line and says that I would get it redelivered 3 days (Tuesday) later. Really bad customer service.

Like many other Unilocaler’s documented experiences, the delivery person left a «We’ve missed you» doortag when in fact I was actually home. That was the negative thing.
I drove to this Signal Hill FedEx Ship Center on a Thursday evening to retrieve my package. There was no other customers inside the store and I left the place with my package within a few minutes of arrival. The lady who assisted me was friendly and very helpful.
YMMV!

I love this little place. I’ve been a couple time for the holidays, to pick up items, but I actually had to use their service.
In my humanitarian efforts, had way too many donated clothes to bring in my suitcase to Nepal, so I decided to ship them. I had some questions, especially since my last donated items of books from the post office didn’t go so well.
The lady at the front counter was very helpful and I actually managed to create the shipment on line once she told me what forms I needed.
The only thing is when brought the box, I needed a little help. They didn’t assist with picking up, probably a liability issue, if they drop it, but a nice gentleman helped me.
Anyhow I will be going back, very helpful and fast.

If I could give this location negative stars I would. I had a package that when tracked stated my house was inaccessible. Please note I live in a standard housing track, there is no gate and no dogs. I spoke to the Manager, Derek, who informed me he would have the shipment sent out and call me back with a time range on when the delivery would happen, which I was grateful for. However, when I didn’t hear from him and noticed my package was at the Signal Hill facility I called again. I spoke with a customer service representative who apologized for the deceitfulness of the manager. I then spoke with Derek again and he promised he would have one of his part time drivers deliver tonight between 6:30 & 7. To my surprise 7:15 comes and I have no package and when I track it is showing Signal Hill so I immediately called again. While on the phone with their customer service reporting the deceitfulness and lack of customer service the representative came back to advise me the package had magically appeared. Based off the below the package left as I was making my complaint and was delivered in 7 minutes… if you do the calculation their driver was speeding as he made the 14 mile journey in only 7 minutes! If you can avoid this place at all cost!
7:27 pm Delivered BELLFLOWER, CA
Left on porch. Package delivered to recipient address — release authorized
7:20 pm On FedEx vehicle for delivery SIGNAL HILL, CA
6:21 pm At local FedEx facility SIGNAL HILL, CA
4:31 pm At local FedEx facility SIGNAL HILL, CA
12:54 pm Delivery exception SIGNAL HILL, CA
Customer not available or business closed — Access is controlled by customer

***READ THIS***
People are basically giving this *FEDEX SHIP CENTER* bad reviews because they got bad service from FedEx itself.
This place isn’t FedEx in its entirety. It’s the god damn shipping center. You drop your shit off, pay & pray like any other service. I ship stuff internationally for a living. Nobody is perfect, trust me.
The service HERE was excellent and there wasn’t even a line (expect a line if you go ANYWHERE during peak hours). Some people need to quit being such pussies and man up. This isn’t a four star hotel. Its a FedEx Ship Center.

I would give them 0 if i could. I paid for overnight service, what did it mean? I needed my package as soon as possible. The package received over night from Washington, but has been sitting at their hub 24 hours!!!
I was at home, the driver didn’t knock, just leaved a door tag .It was Friday, I had 2 choice wait till Monday for 2 attempt because they didn’t deliver Saturday and of course Sunday! or drove 30 min to pick it up myself. very bad experience with Fedex

I was home for all 3 attempts to deliver, the driver did not knock. When I went in to pick up there was no line everyone was just standing in a crowd and the workers were trying to help everyone at the same time by problem. As in, «okay everyone picking up give me your tags.» then all the people dropping off got help. Several people walked in during this and just added to the confusion. There were two attendants they could have easily had one line for pick up and one for shipping which is the way the store is set up.

If I could give this place o stars I would. It’s been 3 days of them attempting to deliver my items and I’ve gotten nowhere. I’ve called them 3 days in a row giving them permission to leave the package at the door and still no package. Every time I call customer service I get bad attitudes and hung up on. This experience has been BEYOND frustrating and my goal is to never do business with them again. GET IT TOGETHER FEDEX!!!

We would give them a 0, but it does not allow us to put less than one. Paid for overnight service. The packages has been sitting at their hub all day. We go in to at least pick it up before 5pm and they were most unhelpful. We paid $ 24 to ship a part over night and apparently that was not enough money for FedEx to deliver on a Sat. They wanted $ 16 more but still would not release our package. NEVER using FedEx again!

This is to review the delivery service from this FedEx center, and not the service at the Ship Center.
If I had a choice, I would never FedEx based on the many occasions that they have said they «attempted to deliver» my packaged but actually did not even try. I work from home which means I am here when they say they come and, oddly enough, NEVER leave a door tag until the very last attempt (and oddly enough too, no knocks on my door for that either). If they actually came I would know because, well, I am home. This has not happened once or twice, but many times.
I do not think this is the case for other distribution centers since I used FedEx where I lived before and it worked pretty well; this one is a huge headache though.

I do not know why Unilocal does not show my review so I am sending it again
this was a complaint i sent to fedex. «our fedex guy never attempts to deliver anything until the final attempt. people have important packages, that their lives depend on. im home and im checking the tracking that say customer unavailable. The fedex people in san bernardino always delivered no matter what. fedex did not attempt delivery yesterdayband said i wasnt home. I called to ask them to please deliver today, and got the message, the package is not even on the truck go to signal hill. I went to signal hill and they said the package is in a can and they cant open it. I later get a phone call froma nice lady who apologized for this issue and promised that I will get my package tonight. she told me to sit tight till 9pm. I gave up my plans for the night only to find out that the driver just drove in circles at signal hill and never even attempted my delivery in long beach. there was a new note that I was not at home. I hope that someone can see why I may be frustrated here. pooor service. I promise to NEVER use fedex again

They delivered my debit card, i wasn’t home. I signed the door tag, they did not deliver. They attempted another delivery, I signed the next door tag. They did not deliver AGAIN. I even called and asked if I signed the door tag if they would deliver, and they said they would. I don’t drive currently so getting out there to pick up my card has been a hassle. Thanks for being incompetent and wasting my time.

Do they ever have more than one employee working here at a time? It’s obvious they don’t care about their customers, they just assume we have no other options because of their practical monopoly. Whenever possible I will do business elsewhere and suggest the same.

I had a pretty positive experience here. It’s a lot smaller than I initially anticipated so that means the service can be a little slower, but the staff I worked with was super helpful and very pleasant to speak with.
I needed to ship a bike for my brother all the way in New York. She helped me get it done in an instant (albeit I did have to wait in line for some other customers to get served).
I will say that you should familiarize yourself with the papers/​labels that you have to fill out first. The papers/​labels are to the right of the entrance when you walk in and there are different shipping labels/​costs for each one of them. If you don’t know, don’t wait in line. Just ask them at the counter, fill it out, and then wait in line.
I hope that helps!
Also, there’s plenty of parking so no need to worry about that!

I’m writing this review while I wait. And wait. And wait.
The door tag said my package would be ready for pickup after 6. I’ve been standing here since 6 and it’s now 6:30. Still no package.
They keep asking if any of the two dozen people in here are shipping a package while continuing to delay package pickup. EVERYONE here is picking up a package. Jesus.
This is worse than the post office, and that’s saying a lot.
Screw you, Fed Ex.

Our delivery guy NEVER attempts delivery.
I purchased overnight delivery and actually woke up super early and called the facility to have them place a note on the package /​tracking with the door code.
We were here ALL day waiting for the package so that we could travel with it. But, I just received an email stating that we were «CLOSED» and «UNAVAILABLE».
This is the second time this has happened.
We had the same issue 3 weeks ago.
The ladies that work at the branch, however, have seemed really friendly every time I’ve had to go pick up my own package because of the delivery guy. I’m not sure if it’s because they know the guy sucks or what.
But, I’ll no longer be purchasing overnight shipping with FEDEX.

I paid extra to have a package delivered before 10:30 a.m. this morning. I was home all morning and also left a release document taped to my front gate. A carpet cleaning service was also at my house this morning and would have seen any attempted delivery. When, well after the appointed time, it had still not been delivered, I checked the on-​line tracking and got this message:
Delivery exception
SIGNAL HILL, CA
Estimated delivery :
Thur 10/​31/​2013 by 4:30 pm
LONG BEACH, CA US
Customer not Available or Business Closed.
UTTER BALD-​FACED LIE! NO attempt was made to deliver, no slip was left, no FedEx truck was anywhere in sight all morning long. I called Customer Service and was told the driver said he made a delivery attempt. What kind of lying people does FedEx have driving their trucks??? Worst service imaginable.

It’s fedex, directly. No dealing with the kids at kinkos or office depot or worse the post office. This is local distribution center for fedex express services. They know shipping and they’re efficient and quick. It’s all they do, so no having to wait for them to figure out how to work the copy machine or help someone design business cards.
The parking lot can be a little tight sometimes, especially at the end of the day when everyone is trying to pick up the stuff they missed during daily deliveries, but the staff is really good at getting people in and out with what they need.

This older white lady behind the counter is a mean person with attitude. She rolled her eyes when I said I did not know my tracking number.
This early in the morning at 9am on a Friday morning??? She actually «rolled her eyes» at me!
Amazing! This is where many disgruntled Fedex employees work!!! Either the CEO of Fedex thinks this is acceptable or he has no clue that his Fedex minions are acting badly and behaving badly.
Not making this up. You must go here to see this rude Fedex worker.
They have people like this at Fedex??? Amazing.
After she did that, I continue to stare a black hole into her. I’m pretty sure she did not like that, but the fact she rolled her eyes did it for me.
I called to have a package hold. I confirm it with the worker over the phone prior to coming here to pick up the package. Nope. The driver had loaded the package 30 mins later. Maybe it was my fault, but the person over the phone told me the package would be there when I come pick it up. I asked her 3 times to confirm that.
So I was lied to. Thanks Fedex.

I find it really interesting how 4 of the 8 other reviews for THIS FedEx service location have ABSOLUTELY NOTHING to do with THIS FedEx service location! Simply rants about the delivery guy or their package not arriving or something to do with the company itself, not this location.
I’ve been here a number of times sending packages out and once I think to pick a package up. I’ve never had any issues with customer service for anything here. Granted the person behind the counter is not always bubbly and cheerful, but this has not impacted the service I’ve recieved here.