Sierra Cycles

As a Suzuki owner I’ve been coming to this dealership for years, mostly for parts & riding apparel. I’m a mechanic by trade, so typically maintain my Intruder 800 myself. Over those years I’ve enjoyed dealing with the staff, finding them friendly and helpful, but have not returned here since my last service in November 2014.
After discussing an issue with a coworker, I decided I wanted my favorite shop to adjust the carbs since the cost of the special tool was a bit steep.
The price of the carb service was reasonable & scheduled an appointment. The service manager was new at the time & seemed to struggle with the shop’s computer system. No worries though, work was performed, I paid & drove my bike for several days. Despite my daily pre-​ride checks, I’d failed to notice that my fuel line was pinched between the tank & the frame. The rubber bumper on the rough edge of the tank was also off, so I called & was told to bring my bike back, which I now did nervously.
The service manager said they’d get the fuel line back where it belonged. With my brother, another mechanic, standing there the Sierra Cycles mechanic proceeded to try and shove the fuel line back under the tank. After my protests, he grabs a ratchet to remove my Corbin seat bolts, then yanks straight up, the two front seat posts scraping the hell out of my fuel tank. I yell at the mechanic to stop scratching the tank to which he retorted «what’s it matter, this thing’s got scratches all over it!» I responded that «it’s exactly what every rider wants — more scratches to their ride from uncaring mechanics.» I took the bandanna off my head, wrapped it around the front seat post & lifted it past the tank without scratching it. At this point, the mechanic is pissed & unable to even handle a ratchet properly.
During this ridiculous «issue fixing,» I tell the service manager I want the line replaced because the bike has been driven for days with the rough edge of the tank sitting on the fuel line, elaborating that we have no idea the level of damage to the inner diameter of the hose. I explained the tank had to come off anyway & the fuel line comes in a roll, so this shouldn’t be a ridiculous request. (I’ve taken the tank & seat off for various maintenance jobs over the years. If done correctly it’s quick & shouldn’t damage the tank.) The service manager proceeds to tell me it’s no problem to just move the line back. I tell him he’s not the one that has to ride down the road with his bike on fire. I finally had enough & demanded to speak to the owner, who thankfully tells the service manager to «make it right,» which I greatly appreciated.
I scheduled another appointment to have the fuel line replaced. Prior to picking the bike up my brother and I walked around the Intruder to ensure everything was squared away & found fuel leaking from the new line & fuel valve. We had to ask the service manager to have the same mechanic come tighten up the clamp to the fuel line so the bike was safe to ride.
While this shop was always my go-​to, I don’t plan to come back. I appreciate that the owner was willing to fix the issue, but having to repeatedly ask the service manager to address my concern was ridiculous. I work hard for my money & I love doing my own vehicle maintenance. Taking my vehicles to any shop demonstrates I appreciate their mechanics & they respect my vehicle enough to do the job right. I found the mechanic involved with my carb service rude & unable to follow even the most basic of maintenance practices. In fairness, he looked overworked and stressed, with a ton of projects around him. Ultimately the staff work load & final inspection of any maintenance is the management’s responsibility. I wish Sierra Cycles well, but after this issue, my trust was broken & have since taken my business across town.
As an update to this review, the Owner felt it important to write me in response to say «I do hope that we made it right and I wish you would give us a second chance to see we are a better dealership than your 1-​star review would lead on.» After my response that I believed an untrained manager, scratched paint & a leaky fuel line warranted a 1-​star rating I got this from David: «…sorry we joined the other 23+ business that received a 1-​star review from you…» Nice to know that my one-​star review has to do with a number count, vice the inability to conduct basic QC of work completed.
As I told a new rider yesterday «if you wanna use Sierra Cycles for work please ensure you carefully inspect your ride afterwards». As for me, I’m happy to recommend Cochise Motorsports to any riders out there as they will be one of my 22+ businesses with a 5-​star rating.

Since then, they took my bike back and fixed everything that went working during the previous service. Quite possible it was just a QC issue.

I just purchased a new 2012 KX450 °F from Sierra Cycles and was very happy with the experience. I contacted David via e-​mail and told him what I was interested in and that I wanted his rock bottom OTD price. To my surprise that is what I got. It was cheaper than I could find anywhere in the State. Other dealers would give me their rock bottom price, but it was always higher and I was always able to talk them down more. I guess they didn’t understand the term rock bottom. Thanks guys for a easy purchase. I hope you keep up the good work and take care of your buyers because others seem to forget you and the paper has been signed.

I bought my Suzuki 200 dual sport motorcycle from Sierra Cycles. The owner, Barry & his son Dave are genuinely nice people. It’s the1st bike I’ve ever purchased. They patiently answered all of my questions and I actually think they were excited for me to become a biker chic. They handled all of the paperwork and their asking price was more than fair. The sales guy, Jeff, helped me pick out the perfect helmet and their service guy, Joe lowered my bike, so that my lil’ shorty legs could reach. I totally rec’d their shop.