Port Royale Apartments

I moved into Port Royale Apartments in July and I love it here! The office staff have been super friendly and accommodating and the maintenance crew are really efficient. The apartments are clean and well taken care of and so is the pool area. My husband and I use the grill and hot tub almost every day! There is also a dog park if you’re into that sort of thing. A few tiny down sides: 1) Our apartment did have a bit of a smoker smell when we moved in, but I used air fresheners and candles to get that out. 2) There are a lot of beetles and sometimes scorpions around. BUT the complex pays for free bug-​spraying every month so it’s really not even a problem! Overall, I’m super satisfied. Oh and we referred a friend to the complex and got $ 200 knocked off our bill! I definitely recommend this place!

We needed a place to rent after our house sold and we were waiting for our custom home to be finished. Port Royale offered month to month (corporate rate) and we wanted unfurnished so that we could put less into storage. They also have very nice single car garages for lease on site, which we used as a storage unit for our excess that wouldn’t fit into the apartment (we were coming from a 1500sq foot home and the apartment is about 962.) Our garage was conveniently located directly in front of our apartment building.
Kelly and Amber were incredibly professional, helpful, and pleasant. We loved going by the office to pick up packages and chat. The office always has coffee and snacks (some days danishes, some days cookies) and always fun candy in the candy dish.
The apartment complex boasts an on site gym (with a brand new treadmill), a community room with computer access and foosball, and a community kitchen/​party area that can be reserved and rented, I think. The pool was just resurfaced right before we moved in, and I enjoyed a few afternoons laying in the sun and cooling off in the pool.
While we lived in the apartment, we scheduled a few maintenance visits such as routine bug spraying (during the monsoon season it can get buggy), filter changes on the AC, and such. When we turned in our walk through list, the apartment staff took it upon themselves the fix items that we had listed were in need of service (unclogging drains, etc.) I’ve never had such service in an apartment. We truly enjoyed our stay here. They were so gracious with our unknown timeline (contractors said house would be ready in ‘two weeks’ for about three months straight.) We let them know our situation up front and they were very accommodating. In addition to these things. they held a community night where they gave away Papa John’s pizza to residents who showed up for the event and we mentioned our friends lived here and for a referral bonus, they received a very nice check (I think it was around $ 200 or so.)
Would recommend this property to anyone looking for a quiet, well kept, safe apartment complex (it is gated.) They grounds are very pretty, we loved the fountain in the front and the main office is so nice you could forget you are in Sierra Vista (we don’t have the newest architecture here, except for some restaurants.)

General manager was disrespectful, The demeaning and discriminatory against my disabilities! She has a power complex that must be stopped I’m filing a complaint with ADA, fair housing and JAG! The rest of the staff is amazing if you do go there see Amber or Laura they will treat you right stay away from the GM !

I have lived here for a year and a half and will be moving out next week. Since I have moved in the leasing office has gone through a COMPLETE staff change, the only person that is the same is one maintenance guy. The new office manager seems a little cranky until you get to know her, but She really is sweet and friendly. Maintenance is usually really quick to respond to any problems.
I do need to note that these apartments are one of the more expensive ones in Sierra Vista, and they aren’t quite «luxury” — HOWEVER, they are in a great and incredibly quiet location, the size of the apartments is good, and the layouts are nice. They do have a full size washer and dryer in every unit, which is a HUGE plus. There are very few apartments in this town that are of any quality, and these are some of the best. To me, spending a little extra a month to not live in the ghetto is totally worth it.
Other amenities– Fitness room, Heated pool and spa, sauna, business center (i.e. 2 computers), community grill/​patio area, volleyball court and tot lot.

The apartments are decent. They do have bugs and other critters. That’s nothin compared to the horrible staff. The manager is so rude, I went in the office to write my rent check for a second time after the first one disappeared. She practically accused me of lying about writing the first check and asked to see the duplicate then she took my check and just turned her back to me, didn’t apologize for the inconvenience or even smile or say bye. I felt like I had been slapped in the face. She is so cold and bitter. Also the gym is lacking as is the computer room. The maintenance man is great and super friendly and so is the assistant manager. I am paying double rent in December because I couldn’t wait to get out of there so I found a new place and the landlord here is amazing. So glad I don’t have to deal with that rude lady anymore.

I read all of the reviews for this apartment complex, and like the last reviewer also decided that I would risk that it was just a few ticked off residents out of a majority of happy residents who weren’t speaking out with reviews. Boy was I wrong. I’ve only lived here for half of my lease, but already feel like I could fill up this entire block with complaints.
o We will start off with the garage that I rented from them. It opens electronically through a turn key, and has no way of opening if the electrical system malfunctions. Thats important, because it seems that if you rent a garage, yours will malfunction. I missed several hours of work and a weekend trip to Phoenix because my garage wouldn’t open with my car in it. Maintenance couldn’t fix it themselves, so their answer was to drill a hole in the garage and tug on the emergency line with a coathanger. A week later and I was finally able to use the garage. I would have appreciated some of the rent I have to pay for that unit being reduced for a month, but good luck with that.
oThe complex just started a new online payment system. I decided to try it out during the first month it was in use, and of course even though I have my receipt of payment, they never actually took the money out of my account. 30 days after I had made my payment I received a phone call from the new manager stating that my account was behind. They cut me a deal by charging me only $ 50 in late payment fees, and wold not discount it despite the fact that I had a receipt stating that I had payed my rent.
o Noise from upstairs apartments are common in any place you live in. However, it seems much worse here. Despite the fact that everything in these apartments is covered in cheap carpeting, it seems that you can hear your upstairs neighbor taking the slightest steps.
o The fixtures and the apartment in general are cheap, especially considering the price you pay for apartments here. They know they are mostly dealing with military employees, and their prices reflect that and not the fact that this is Sierra Vista. On top of that, they have the NERVE to actually charge you a one time non included fee to use the office and gym (neither of which are worth the measly $ 10 they try to get from you.
o Hope you like bugs, because in the summer your apartment will be covered in spiders, cockroaches, and any other critter you can think of. Despite the proximity to open desert, these apartments don’t seem to offer any form of complimentary fumigation. Also, that proximity to wildlife can be interested. I woke up one morning to find a wild hog roaming the parking lot outside the apartment.
o The proximity to a small trail that runs a couple of miles was certainly seen as a plus when I first moved here. Unfortunately, its not well maintained and usually covered in broken glass. I would highly recommend that you move elsewhere if you have a pet, as I don’t recommend walking him in that area.
oThe pool is small, but nice, and the grill is somewhat clean most of the time and always seems to have propane. I will give them a Huge plus for that over most other apartments. However, if you plan on having friends sit around the grill and hang out past 10pm on the weekends, prepare to be tossed out as they lock up.
I will cut this short, as I have other things to do, but suffice to say this is the WORST apartment complex I have ever lived in from a quality standpoint. When you mix in a staff that doesn’t seem to want to actually provide customer service, I would tell anyone wanting to find an apartment complex to RUN in another direction. Look at Savannah Springs or other similar complexes to this one.

I completely understand the comments about this place being overpriced and not «luxury apartments». However, you have to frame this in relations to the town and the apartments available.
1. Yes it is overpriced compared with the rest of Arizona, but it is a really good deal in Sierra Vista. Bottom line in Sierra Vista is that there aren’t that many quality apartments to chose from. You can pay about 100 to 300 dollars extra a month for the «top end «Savannah Springs apt, and honestly you don’t get anything much extra.
Or you can save a 100 to 300 dollars a month and live in a neighborhood where the crime statistics aren’t too appealing. Port Royale is by far the best deal.
2. I dealt with Claudia most of the time and she (definitely not a cranky old lady) was always super friendly and very helpful.
3. The term luxury apartments is abused throughout America, and not it just means not shady and somewhat decent.
4. The reason why the place didn’t get a fifth star is because the place could have some improvements (like new laminate or tile on the bathrooms or a steam clean the carpets a bit more). This is the stuff I would expect of a real «luxury apartment» and it would be nice if Port Royale invested some more money into this, but its competition is only doing worse, so I don’t really blame them…
5. They do invest money in the gym and maintaining a very clean and very organized pool. Oh and the public gas grill is amazing and a definite plus.

These places are nice on the outside, and even on the inside as well — but they are SERIOUSLY overpriced. I moved to this small town from a huge midwest city and I pay $ 250 more a month in rent for the same square footage. It’s ridiculous. My rent is more than my boss’ mortgage. And I just live in a 1BR + Den. Also I think the mailman is a drunk or something, because I never get notices that I have a package in the office and 3 or 4 times I have had mail returned to sender for NO reason whatsoever… the address was correctly labeled.
The thing that irks me the most is they have a pull-​out garbage can, in a cabinet for your garbage. After 3 uses, the whole cabinet and drawer above it stinks like trash, despite the fact I scrub it once a week. So gross. I am also annoyed at how small the spaces are. And Christ Almighty — the ROACHES! I spray the woodwork and cabinets once a week. Ugh.
Also, the people who work there are so passive-​aggressive and leave nasty notes on your door over stupid stuff. For example, I left a few bags of toys on my fenced-​in, covered patio, so my son would not see them because they were to be donated. I got a nasty-​gram about how it’s unacceptable to leave trash on my front porch and how I had 1 day to remove it and they were coming to inspect it, as if I were some hoarder. Same thing happened when I left one small empty
box outside my door as a reminder to take it to the garbage when I left for work. They nearly fined me $ 20.
I will say that this is basically par for the course for renting in Sierra Vista. You will either get a nice place like Port Royale and a small handful of others in SV and you will pay out the ass for it, or you will pay like $ 700 and get something incredibly shitty. I’ve lived all over the country — never encountered such a rent predicament in my life.
Also — if you pay your rent online it’s a $ 15 charge EACH TIME. Otherwise you can pay in check at the office. So inconvenient!
I had to break my lease because I moved back east for a new job and I can’t tell you how thrilled I was to leave. Bottom line: Clean and nice but not worth it at all.

Not as «luxurious» as they claim…
The last place I stayed in Tucson, AZ was just as nice as these «luxury apartments» in Sierra Vista. My Tucson apartment was a 2 bedroom and rent cost the same as my 1 bedroom at Port Royale.
The size of the one bedroom is ample for 1 person, but the storage in the place is really awkward. The coat closet near the door is about half the size of a regular closet. I was fortunate enough to have decent carpet in my unit, but I have seen other units and it looks like people had been raking their carpet. The walls are really thin, and I could hear my neighbors upstairs and to the side.
Pros:
+ size
+ laundry in-​unit
+ I had a great view
Cons
— Crazy old lady in the office who’s always trying to kick people out of the pool
— way too expensive for what they don’t offer
— BUGS — summertime desert bugs love this place!