Enterprise Rent-A-Car

Now will review after a full year of continuous great service, I find myself making this my «hometown» rental agency. They will treat you right and strive to do best for their customers. Enterprise employees are empowered and make every rental easy and fast, they have also gone above and beyond to get a specific vehicle I needed that was unavailable, they pulled it off with very short notice. Thank you, again.

I have rented from Enterprise at many locations over the years. Usually when travelling for work but there have also been numerous personal rentals. This location has excellent service. They have times when the get slammed but I have rented cars there twice in the last several months and the waiting times have been very short. The cars are clean and well maintained. The staff is friendly and knowledgeable. The rates are competitive and they don’t hesitate offering upgrades when the class of car you have reserved isn’t available. Renting online using an Enterprise account through USAA assures the best rates and the pick up/​drop off service is responsive. I will continue doing business with Enterprise.

I can’t give six stars. The staff at Enterprise went above and beyond the call of duty. My car crapped out on a Sunday morning in Sierra Vista and no auto shops are open. Monica was able to get me into a car for at least a day or two and she did it within 20 minutes of their office closing for the day. she was more than helpful on everything, all The professionalism that Monica demonstrated that day was fan-​freaking-​tastic! The folks at enterprise are able to meet me at the parking lot as my car went on the tow truck to wear the shop will be open on Monday and they were able to give me a ride from their office to the shop where my car got fixed. One of the most pleasant dealings with a business in Sierra Vista I have ever partaken in. Monica needs to keep up the great work and loved having the dogs in the office.

Excellent customer service and support. Their website is user-​friendly and the speed of service at the counter is the best. So lucky to have them here in town. Keep ip the good job.

My husband and I reserved a car online, but when we got there to pick it up it wasn’t ready. We weren’t even greeted when we got there and the phones were ringing off the hook with employees, I assume, barely doing anything. We waited an hour and a half to get a car. In addition, the car we were receiving had the wrong plates on it, so we had to wait for them to fix this problem. There is clearly a lack of responsibility somewhere on the chain. The woman who helped us was very nice, and I understand it wasn’t her fault. I was very disappointed with my experience there.

As a previous poster noted, no accountability on the employees of this place, chaotic and confused, cars and trucks with tons of miles on them, maintenance issues, poor selection, we need another rental car company in my opinion.

Admittedly, I didn’t have anything out of the ordinary happen during my rental period, but for a bog-​standard rental procedure this is some of the best service I’ve had from a rental car company. I showed up without a reservation and explained to Monica that my car was out of commission for a week and I needed something to replace it. Obviously there weren’t a whole lot of options (it’s a small franchise and the more popular cars go fast), but she offered me a Prius at the regular midsize rate (just under $ 200 for the week) and I gladly took it. And then, amazingly enough, she didn’t try to upsell me on anything — no «are you sure you don’t want the GPS? How about extra insurance? Please, pretty please, buy the travel coverage!» We did the walkaround quickly and efficiently and she even sat in the car with me briefly to make sure I was familiar with the slightly-​odd controls.
The Prius drove fine and got me all over Southern Arizona while my normal car was having its water pump replaced. Check-​out was painless, too. I would absolutely recommend this place.

Awesome service! Ask for Monica.

This place has some awesome customer service (which is hard to find in this town). My husband and I went the day before to rent a car, we requested an economy size and put in a preference for our car. The next day when we went to pick up, the car we had wanted was gone, so they upgraded us to a larger car at no charge. Both of the associates we had interacted with were very nice and answered all of our questions. We would definately use this company and loaction again.

While we had previously experienced good customer service at this location, our recent experience,
where the staff misrepresented the information in the contract,
lied to us about what we had agreed to in the contract,
and then tried to make us out to be the bad guys when we declined to give in to their bullying
was enough to guarantee we will not give them our business again.
I advise anyone seeking to rent a vehicle in the Sierra Vista area to seek one elsewhere.