Yellow Freight System Inc

The customer service skills of YRC’s (Yellow Freight) office staff leaves something to be desired. Granted I’ve only dealt with larger corporations like FedEx and UPS in the past, but still you’d think that they would want to provide the same level of service.
I was awaiting delivery of a piece of furniture, when I received a call from one of YRC’s office staff (Kim) asking me when I wanted it delivered. I explained that I had taken the day off from work expecting the delivery, as that was what was quoted by the retailer from which I purchased the item. Kim then went on to explain that it was not possible, as the trucks are packed the night before, and she had never received confirmation from me to deliver on that day. I can understand the logistics of that, and I’m not writing this negative review based upon the fact that they couldn’t deliver when I expected them to. I’m writing it of the customer service skills of their employees. During the entire call I was treated like I was inconveniencing Kim. Every question I asked, I received snarky responses, was cut off, talked over and huffed at like I was doing something wrong. It was baffling. I asked if the driver would help me bring the futon to my apartment as I have a back problem, and she responded «We’re not movers, we drop it at the curb.» I said explained that it was three flights of stairs, and she said «It’s not heavy.» Lovely, thanks for the information.
After, I was told that the next day it would be delivered between the hours of 9AM-​1PM (incredibly inconvenient for those of us with day jobs, like myself). I informed my boss that I would come into work after the delivery was complete, which would at the latest occur at 1PM. The truck did not come until 2, and the driver was just as wonderful a human being as Kim. I asked him how heavy the box was and he responded: «One-​hundred and one pounds.» Yes Kim, so light. No problem at all.
The driver emerged from the truck with a tattered, ripped box which apparently contained my futon. I went to grab the end facing me, and he told me to «let it drop». Sure drop the merchandise that I have paid for, thanks again. After a fall of five or so feet, the driver helped me carry it ten feet to the foyer, (acting like he was doing me such a huge favor) and then told me that was it unless I wanted to pay him. No thanks. I went to sign and he pointed at my hat and said, «What are you a pimp or something?» Great, now I’m being insulted. I told him that I was wearing a hat because I had been waiting all morning and couldn’t take a shower, lest I miss his call and have to go back to square one of dealing with the office again.
All in all, this was a completely ridiculous ordeal, I’m not sure how anyone wants to do business with this company.