Patrick Motors Saab

I went to fix my car at the Subaru garage and they messed up the balance in my car! I had to take my car to another place to get fixed again. the other mechanic told me that the screws on the tires were pulled higher than the appropriate amount one of the bolts broke off because this location did a horrible job! They don’t know what they are doing here and I ended up wasting my whole day going back and forth to get this problem fixed! Don’t go here for your balance they will ruin your car

This dealership can’t get anything right. They initiially sold me a new Impreza with a deep scratch in the rear bumper and were less than apologetic. My change and personal items were stolen from my vehicle when it was being repaired (they blamed the body shop.) Now I return for an oil change and to replace a faulty visor (failed after 2 weeks) and low and behold the part isn’t there despite the service advisor assuring me the part was in stock when I made the appointment. Now I will have to return when the part is really in stock costing me valuable time, fuel and grief. Car buyers today are more empowered due to modern technology and won’t put up with this lack of concern for the customer– this is a major purchase! Non-​apologetic, disorganized dealership. Avoid this one, save yourself some grey hairs.

The customer service was okay, and I’ll give them the benefit of the doubt that I really did need $ 1800 worth of engine work. What I really didn’t appreciate was them failing to retighten the negative terminal on my battery leading to a AAA service call (after the car wouldn’t start), and a number of other failed starts.
I’m not sure why Patrick Motors Subaru isn’t on Unilocal,but it was indeed at this address, and this review is for their Subaru dealership.

Initially I had scheduled appointment for earlier on in the week. I got up there and told me there was not an appointment anywhere in the calendar. So I went back today. I was there over 2 hours this morning for my 20,000 mile service. They did not even wash my car. I am thinking about going to a different dealership.

I bought subaru impreza in April 2012. At first Salesman was very nice and friendly. I went back and forth many times with test drivea and questions etc. After Subaru got my money, less than 8 weeks I went back to bring my car to have the maintenance check. That Sales person could not remember me anymore. He looked at me and simple walked pass… What a short memory he had?
I was told that 5000 mile maintenance check would take 60 min, I was waiting 120 mins! I was very upset. Mr. Rich; service staff was very robotic. No sorry, no emotion.
The staff said if «I connected my GPS cord with the car, it will terminate my warranty». I have asked the document to support that «claim». They could not find it. This dealer is such a liar!
NO more Subaru car, no more Patrick Subaru.

Sorry for the book — it’s my first review.
I came here one Sunday not even planning to buy, just to test drive. Frank, the salesman approached me and he was helpful, applied no pressure and was easy to talk to. He asked me what I was interested in and showed me what they had. While I was there, I was with him for maybe an hour and a half, during which two ladies came in to do business with Frank directly. These ladies were going to buy today and Frank told them he’d be with them soon, to which they replied they were going to look at the 2014’s. Frank never took his attention off of me, even though he probably had a feeling I wasn’t going to buy, but the ladies were going to.
During my time here, I test drove a bare bones 6 speed 2011 Legacy 2.5i and liked it, but wanted some options. I then test drove a 6 speed 2010 Legacy 2.5i Premium with some options and loved it. He then told me with their pre-​owned car process; if anything needs replacing, Patrick replaces. It was evident there were new tires on it and he stated there were new brakes on it as well. I could tell during the test drive. I then went inside to talk with him about financing and what they would give me for a trade in. I still wasn’t sure I was going to do business but figured it would be good practice for when I did choose to buy. During the test drives, I told them they could look at and appraise my Jeep. It was a 5 speed 2004 Wrangler Rubicon with 196k miles on it. I had it for six years and loved it, and the fact I was looking at a car was crazy to my friends and family. To be honest — the front drive shaft and U-​Joints needed to be replaced and the suspension needed work too and I didn’t want to put any more money into it since I sunk a decent amount of coin into it the past two years. They then told me they’d give me $ 3500 for it, to which I was floored. I didn’t think I would get that much for it. I then told Frank I didn’t want my payment to be more than 250. He then went to his manager and they increased my trade to $ 3800 and shaved a few hundred off the asking price of the 2010 and got the estimated payment to 230. I was sold, and did business. Frank even through in some custom floor mats from a different as a concession. They did sell me an extended warranty which was for 4 years/​50k miles (the 2010 Legacy did have 67k miles on it) which covers just about everything. That brought my payment to 259 — but it was worth it. I left Patrick feeling good.
I’ve had the car for a little more than a month and I love it. It’s quick, handles amazing and is comfortable. It even has power windows, Air Conditioning and heated seats to which I’m still excited about b/​c the Jeep didn’t have these.
I took one star away from my rating because of the Service Department. They are organized, but could be run a little better. The steering radio controls didn’t work, which was due to a recall. I made an appointment to which the man on the phone said It would take 15 minutes for the whole process and I could wait with it. I told him I only had an hour window to have it done, and he said I’d be out in an hour. When I brought it, this lady said It would be more than an hour to get to it because they were running behind. I had to reschedule an appointment. During the reschedule process, I told the lady the center console outlet didn’t work, which she put on the list of things I was complaining about. After the second appointment, the steering controls were working, but the outlet still didn’t work (I didn’t notice this until hours later). I found it was a simple fuse blown, and replaced it, but it blew again and I had to make another appointment to have this fixed. Basically — I was annoyed because it took three different visits to get everything working correctly.
All and all — I recommend this place to anyone because of the sales and the cars, but you’ll have to be overly patient with the service department.

Where do i begin !!! bought 2 subarus 3 months apart ended up with a subaru I didnt want thank god its a lease, well brought my 13 legacy in for its first oil change, got sloppy service from a guy named «chico» had to bring the car back for washer fluid and have the quart it was over filled taken out, and oil spilled wiped up these oil change services are not cheep and your there forever!!. rather go to jiffy lube the service writers dont look at you just at a screen, cashiers and folks dont say thank you, for your business the parts department seems overworked and uninformed when they hand you a 8 hundred dollor service bill, or you buy a expensive assesory its just too much for them to bare doing there job that is, they drive like lunitics with your car, also ive had one of my subarus damaged cause they park your car on someone elses bumper !, ok on to sales got a email from my salemen about me being unhappy with my legacy, and if he can help to give him a call so i do, mainly the color and i wanted a crosstrex, why oh why i cant get one in white is beyond me and a hassel well i go in n close a deal on one with another salesmen had to call every 3 days for about 3 weeks finally found out from another dealer they had my crosstrex, meaning patrick well the check engine lite was on, couldnt lisen to the radio which was upgraded, and the consol was scratched i was disapointed salemen was nice n walked outside with me then the jackle in him came out got all in my face n yelled at me saying «they all come in like this hes been a salesmen for x amount of years «blah blah blah! n went storming back into the showrrom grabed the paper work off the desk threw it in the trash said to the internent manager that i cant not be satisifed and he is done dealing with me, then a big fat salesmen told me to leave so i did ive never had a salemen in all my subaru buying years have a hissy fit, n blow a 26 thousand deal … i am not turning the car in there in 30 months and (we) my wife dont bring our new subarus we bought there for its maintence i bring them to steve lewis subaru in hadley,…

After applying to an advertised job, I was told it was filled, although it wasn’t. If their service department can boldface lie to a qualified job applicant, I can only imagine how bad they lie to customers!!! There are so many Subaru dealers in the state, I would reccomend that people drive the extra mile to have their car serviced by a reputable service department!

Been a customer for four years. I usually deal with Elvis or Brenda, who are both wonderful service advisors. Today I got Rich Brooks, who was very impersonal. The thing that ticked me off enough to write this review was that I went in for an oil change, which usually takes 1 hour, and I waited for 1 hour and 40 minutes! When I asked about my car, he seemed annoyed and then said my car had been ready! No apology, no explanation. He just shuttled to me to the cashier and that was that. I think today’s experience is unacceptable, given the usual level of service they give customers. Two thumbs down.

3 stars, which for a car dealership is like 12!
I took the sled to patrick for a good old fashioned oil change and tire rotation. smell ya money. oh well. the good part is they saw me ahead of schedule, gave me a aaa discount and the service rep called me the next day. he didnt have to, sure he said he had a big meeting in the morning… j/​k haters.
anyway, the subaru dealers in ct are all gold diggers, so im opting for patrick for now, at least until the warranty runs out, which for my car i bought 10 months ago, is very very soon (thanks stupid commute!) once that puppy is pulled, no more dealerships for me thank you.

Terrible service department. Our family has bought several cars over the years from both the VW and Subaru divisions of Patrick motors but after the terrible experiences with the service department we’ll never spend another dollar there. Besides the fact that every time we bring the car in for an oil change they come up with some «immediately necessary repair,» we recently brought the car in for a major problem with the transmission. Our Legacy is only 2 years old and fortunately the work ended up under warranty. Unfortunately we had to fight for it and figure out for ourselves what was covered and ask about a rental car, which they never mentioned. We dealt with Rich, whose customer service should put him out of a job. He never even called us to tell us what the problem was and after my wife called daily he could only tell us that the work would «probably be covered.» We finally got everything worked out and were told that everything would be covered but there was $ 100 deductible… something we were ok with. Two hours before picking the car up we were told that we were also being charged $ 100 because the exhaust needed to be removed in order to install the new transmission and that wasn’t covered by the warranty, even though it was in direct relation to the transmission failure. We fought through the ranks and lost so we gave our debit card number and hoped to be done with the 2 week nightmare. When we picked up the car I looked at the invoice and realized that not only had they done and charged us for work that was never mentioned to us and that we did not approve we realized that they had charged our debit card the full $ 1350 rather than the $ 200 we were told in the phone. When we brought it to their attention they told us that it could be corrected but we wouldn’t be reimbursed until Tuesday (this was a Friday). I cannot even express my frustration and we will never return to Patrick motors.
Oh, and when we complained to the manager his response was «we’re really going to lose your business over $ 100?», referring to the additional $ 100 over the deductible. The $ 100 is the least of my problems and that comment just demonstrates their lack of customer service.
Our family has bought our 5^th and last car from Patrick Motors. Westborough Toyota here we come!

I just moved to Massachusetts from Atlanta and needed an AWD car to replace my rear drive BMW. Subaru and Audi were the only choices I deemed worthy of my money. However, once I drove the Subaru the Audi was history.
My Patrick Subaru sales rep, Phil, was fantastic. We initially built a deal around the trade in of my 530i for a new, yet to be delivered, 2012 WRX wagon. The pricing was right — yes, even with a trade in — and I gave a deposit. Phil kept me updated during the 3 week wait for delivery and always answered his phone. He was kind enough to provide me with his personal cell phone number. That is something that doesn’t happen down south.
While waiting for the new car I sold my BMW. I certainly did better than the trade in offer but that is the nature of the business. I immediately called Phil and over the phone we worked out a «cash» price out the door that worked for me. There was no haggling or gimmicks just a good value that was in line with all of my research. Phil and I agreed over the phone and when I arrived at the dealer the price was solid to the penny.
Once I saw my great looking car I couldn’t help but add in the short throw shifter and bushing for more precise manual performance. It made a big difference. The service department accommodated the installation within a day and that experience was equally great.
I typically only buy new, having done so 20+ times, and I have owned most European and Japanese brands. My dealer experience with Patrick Subaru was one of my best ever and must admit that the WRX is the best driving car I have ever had.
Thanks Phil!

Aside from the fact that the car I wanted took a long time to get shipped, the car buying experience at Patrick was pretty easy.
After years of driving an SUV I decided to go sedan, but I wanted something a little meatier than most. The Legacy had AWD and looked nice (looks are key when buying a car, don’t you know?) But when I saw that heated CLOTH seats were available, I was sold. I got some quotes from other Subaru dealers and Patrick was willing to meet or beat each price. Yay! Come to find out that preferring a manual transmission meant waiting weeks if not months. Patrick was up front about this and I decided to put $ 500 down and wait (mid-​October).
And wait.
And wait.
Apparently, manual cars are really not popular in America. Shame.
Meanwhile, on their lot there was an *almost* exact match to the car I wanted. Except 2011 and with 28k miles. I decided to wait for the 2012. The sales associate, Tri, had given me his cell phone number and email address in case I had any questions. If he regretted doing this, he didn’t let on despite my phone calls and emails. He always replied promptly and amiably.
About nine weeks later I got a call from Tri telling me they had found a car that matched my specs.
Even after all of that waiting (something I am terrible with), I was dreading picking up the car. I anticipated something uncomfortable — one last annoying sales pitch, an in-​your-​face– finance guy, or even a bait a switch (I’m jaded).
None of that. The paperwork was ready for my review and signature. The woman (Erin?) who discussed warranty options with me was honest and friendly. She pointed out items that might be useful and told me bluntly which she thought were a complete waste of money.
Before I drove off the lot, Tri asked if there was anything he could have done to make my car buying experience better and recommended I call him (office or cell) should I have any questions or concerns.
I left feeling content in my purchase and really that is all I can ask for.

I went to this car dealership even though it was far from my home (I live in Newton) because my brother just bought a car here and had such a good experience. I would never recommend them! They made everything sound wonderful on the phone and promised me my brand new car would be ready for pick up in 10 days and asked for a $ 500 deposit. Now over two weeks later I am still waiting for my car and was told by the general manager that there is no way I will be getting it any time soon. I checked on their website today and saw that the car I put a deposit on was listed for sale! Please explain yourself Patrick Subaru. I would rather work with a dealership that wasn’t corrupt.

I was looking to purchase a low mileage used VW Passat and found one at Patrick’s Motors, 60 miles from my home. The price negotiation went fairly well until I meet the finance guy who gives me a heart attack stating that my credit score is low and I don’t qualify for the best rate! I run home, pay 40 $ to check my credit score just to see it was very good! Call back on Monday morning ask to speak to the guy and he gets defensive, saying I am accusing him of lying (I never said it!) and ends up hanging the phone up in my face!!! Unbelievable… Try to call back and can’t get through. Pawel the sales associate, who is actually a nice chap, calls me back in two minutes and tries to calm me down. When I get to the dealership he shows me he had installed new rotors and breaks on the car to make it up to me and the vehicle has been VW Certified with VW used warranty. No sign of the finance guy, as I clearly stated I was not going to deal with him after the way he treated me on the phone!
They have to deliver the vehicle to my house. I take it for a drive a little later and hear a noise in the engine. At first I thought it was the cooling system but then realized it was not and that it was getting worse as the days progressed. I take it to my local VW and they state it can be a pretty serious problem and that although the vehicle is under warranty I should take it back to the dealership to be fixed since they had certified it only a week prior! I called Patricks to explain that I needed a replacement car while they fixed it. Gave me an appt for today (Thursday) as this is the only day they have a loaner. I get a call this morning to cancel the appointment as the loaner is not available anymore and will not be until next Wed!!! The service department even suggests I should pay for my own rental vehicle… to which I explain that I will rent a vehicle if they pay for it!!! As this vehicle should have been close to perfect since it is certified and we are only 10 days from the day of purchase! Nothing they can’t care less!
I am going to call back tomorrow and talk to them again to try go in on Monday as this noise in the engine really worries me! I hate having to deal with them as the purchasing experience was not the best in the end and left me with a strange gut feeling about it all!
I will update more when more happens.

First let me say that I love our car, a Subaru 2007 Outback. We’re now looking to replace our 12 year old Geo, and I was reminded of our buying experience at Patrick Subaru in Shrewsbury. It’s this experience that prevents us from buying another Subaru. Everything was going fine, my wife and I had a pleasant salesman who answered all our questions and wasn’t being overly aggressive or sleazy in any way. We negotiated a little on the price, not too much but enough to make us feel we were getting a good deal. BUT THEN after we agreed on a price, they sent someone else to sign all the papers and that’s when the trouble started. They had some guy come in to the room peppering us with questions at the end of which he suggested we get the extended warranty. I immediately said no, but he kept going on about why we should get it and my wife started thinking we should (she’s a nervous nellie to begin with). I spent the next hour arguing with my wife about, all the while this guy is pushing and prodding, creating a wedge between me and my wife until I finally relented just for the sake of her peace of mind and our marriage, which is what he was probably counting on. In hindsight, I should’ve probably just walked out and would definitely never go back to any Patrick dealership. So beware, especially if you go in as a couple and show any disagreement, they’ll take advantage of anything they can to make as much as they can. Oh and their service department quoted a price 50% higher than a local mechanic to replace the front rotors.

Bought a car there and when we get home and look closely at the paperwork and discover that the price was WAY higher than we had discussed. Called the salesaman (Pawil) and he puts me off to then finance guy who is defensive IMMEDIATELY. I explain there must be a mistake and he gets very rude-«YOU SAW THE PAPERS ETC…» and he hangs up on me when I get terse and start explaining there is a MISTAKE!
Finally get the «used car manager» to look it over and sure enough they had added some items twice on the paperwork, so no problem-we’ll write you a check. When I asked for a breakdown of ALL the charges so i could see what had actually happened they were very not very forthcoming-​The guy tells me that he’ll e-​mail it right over. That was three weeks ago and I’m still waiting. So he tells me over the phone what the charges are and what was «doubled» and the numbers still don’t add up. I tell him this and THAT was when he tells me about the $ 300 «doc fee» that had NEVER been discussed and they definitely did not tell me about. I tell him I did not recall seeing the papers signed that had the fee on it as I don’t have a copy, he tells me it was signed and I have no choice but to believe him as I’m still waiting for a copy of that as well. Even if it was signed I find it quite curious that that was the only paperwork we did not get a copy of. VERY DECEPTIVE!!! I now believe that this was all done on purpose (even the mistaken «doubling» hoping that we didn’t notice.
And that’s not all.
We were told by Pawil our salesman that the financing rate would be 6%. Direct quote-«the rate WILL be 6% if not lower.» Well sure enough we get home and look at the paperwork closely and the rate is 8.25%.
Shame on us for not looking closely at the paperwork-​but we trusted them as they were very nice and friendly-​that was up until the point that I drove the car away. All of this hassle of trying to figure out what happened took MANY days as they do NOT return calls. If I did not catch the person at their desk I quickly found out that they would NOT call back.
I waited to write this review until I had a chance to talk to the owner, thinking perhaps he didn’t know what his employees were up to. He does call me back after I have to call a different branch to ask for him as the Auburn store wasn’t even answering their phone (caller ID?).
I explained the situation and he was very nice and says he’ll «look into it and call you tomorrow». That was Tuesday and it is now Saturday.
BUYER BEWARE!!!
Update–
Well I finally got the owner on the phone. Basically told me I was out of luck, and I could tell he didn’t even know what I was talking about as I had to explain to him again what had happened. He had not looked into it AT ALL. So I call back the used car manager and he tells me «I could have told you that!»
Still have not received the check or copies of the paperwork for their supposed «mistake». Over a month now and I call DAILY and they simply do not return the call.
I am calling the AG’s office on Monday.
You would have to be INSANE to do business with these people.
Recently had a conversation with someone who used to work there. He said that they do what they did to me (the supposed «mistakes» on the paperwork and added charges) and most people simply don’t notice.
Sleazy.

Oh Patrick Subaru, I came to you because you were close and had the car for my girlfriend. I’ve sold cars in the past and came ready to rumble. My salesman actually wasn’t bad. I will actually recommend going there for sales. Not a bad experience but not the best.
My main beef is with the service department. This week my car broke down, I had my car towed there to be checked out. I work all week and my girlfriend being a grad student has more free time than me and was taking care of talking to them. This is where it all went wrong, they were rude on the phone to her, saying it was a difficult fix, and was my fault then never asked for oil change receipts. I drive in 05 legacy with 47k miles still under warranty, so they decide they are going to charge me over a grand and leave it at that. No chance for me to prove I actually do change the oil, so the next day I had the car towed back out of there. I’m getting the work done elsewhere, at a place that customer satisfaction matters, unlike Patrick Subaru.
In summary, 2 stars only because of the half pleasant experience buying a car. Never go there for service.
On a side note, the morning I was towing my car out of that place to go somewhere else, there was another person doing the same thing. Just food for thought.

At first I thought this was going to be a great experience. My sales associate, Mike Love, was friendly and tried to work with me. I bought the car and immediately realized that the battery was not good. It kept dying on me, so I gave them a call and they replaced it with a new battery. I didn’t realize until later that year that the battery they put in was a for small call like a Volkswagen Bug, not a sports card like I had.
When I purchased the car I was told that they would fix a plastic piece in my trunk since it was hanging off. I had to keep calling them to ask if the part came in and it finally did. When I brought it then showed me and it looked fine, after driving the car for 5 minutes the piece had fallen off and my trunk flew open. I checked it out and it ends up that the GLUED the piece on and told me they ordered a new one. I went back and flipped out on the manager who said that Mike would call me and let me know when the piece came in. He never called and I had to keep calling him and he just kept saying it hadn’t come in. After two weeks I went and bought the piece for myself so I would never have to deal with these people again.