Lakeside Family Dental

I always hated going to the dentist, that is until I started going to Lakeside Family Dental and met Dr. Fein. She made me feel very comfortable and at ease while she worked on my teeth. Just recently I went for a cleaning with Carisa and as a former reviewer wrote she was very «upbeat, happy and loves to chat»! If you are normally afraid of going to the dentist this is the place you want to go! Oh and unlike a lot of dentists out there they don’t try to sell you procedures you don’t need.

It is unfortunate that I find myself writing this review, it is not something I do lightly but I feel it necessary; especially after reading the previous reviews. I have broken this review into three key areas; Patient Care, Office environment and Process/​Billing.
Patient Care:
I found the treatment of the support staff, hygienists and physician treatment consistent and pleasant.
Office Environment:
Operatories not the newest but contained adequate patient care and management tools.
Processes/​Billing:
I found inconsistencies in the communication and management of treatment and billing. When questioned about these inconsistencies I received the standard response.
If a physician orders a consult, it is expected that the consultation is necessary. However, it surprised me to find out while I was sitting in the dental chair, that the physician whom I was consulting with, felt it was an unnecessary visit, even to the point of outwardly stating it. It appeared that a serious breakdown in communication had occurred between the doctor making the recommendation and the front desk staff that was scheduling the appointment. Despite the error, it was expected that I be responsible for the cost associated with this unnecessary office visit. Situations such as these can and do occur and will drive up your individual costs for care; purposeful or not, the office has a responsibility to be conscientious and understanding of their patient’s time and money. Evidence of the later is always apparent when they consider insurance coverage and scheduling treatment. All businesses need to and must create revenue but in many cases it is entirely too easy for most to expand on necessary protocols.

Dr Fain is pleasant and friendly and gave our family practical advise about treatment… She is excellent from the bottom of our family heart-​Wei and Lan.

I chose this dentist as my new one because my old dentist was not ‘in-​network’. I went for my cleaning, which took 40 minutes with the hygienist, then the dentist wanted to see me but she didn’t come in for another 30 minutes AFTER my cleaning was done. She poked around for a couple minutes, looked at my xrays and told me I had 9 cavities that needed to be filled. This sounded strange to me so I asked a few more times «Really, 9 cavities?» and each time she said ‘yes’. So I decided no way that I could have 9 cavities, so I got copies of my xrays and brought them to my old dentist (At that point I really didn’t care if insurance wouldn’t cover it b/​c I knew I was being lied to) Guess what? My old dentist didn’t find a single cavity and only one filling that should PROBABLY be redone. And what a coincidence, I happen to have 9 fillings (in which 8 are perfectly fine) Also, let me just say that there is no way I misunderstood ‘we need to FIX 9 fillings’ for ‘you have 9 cavities’, I asked several times and said the word cavities each time. Please if you go here and something doesn’t sound right, just get a second opinion, I’m glad I did.