U-Haul

Horrible customer service. I live in Texas and a mother is on home hospice in critical condition in my care so I cannot up and leave her. I needed items of mine in Shreveport to be placed in storage and reserved the storage online at this location. I called before doing so to make sure I could. I explained the situation to the rep who answered the phone who told me it would be no problem and to have someone come in to sign for the unit and pay for it in person. I did that and low and behold the unit was put into the other person’s name. When I called to try to get the situation fixed and the unit put into my name. I was simply told NO, the unit cannot be put into my name. They wanted me to drive all the way from Houston to Shreveport just to show them an id in order to get the unit switched into my name. This is extremely unreasonable. Remember I said my mother is critically ill in my care so I can’t jump in a car and go to Shreveport. I suggested sending a copy of my id and a notarized affidavit of identity through the person who signed the unit for me. Nope… that was not good enough. UNREASONABLE.
UHAUL APPARENTLY CANNOT DO BETTER THAN THIS… DO NOT WASTE YOUR TIME OR MONEY. GO SOMEWHERE ELSE WHERE THEY ACTUALLY CARE ABOUT THE CUSTOMER!!!

Rented a 17 foot truck here to move some stuff to storage (which was way too much truck, by the way!) And I got my truck and it was in good shape and ran well, did the job, and the price was great (29.95/day, 59 cents per mile, refill the gas tank where you found it!) Not bad at all! I will be renting a smaller truck (10 feet) here in the near future, to finish the job! You can also drop your truck off here after hours, as I did for my last job.