Cheddar’s Scratch Kitchen

My family went to this place last night for a late dinner and never got waited on after we for seated so we left after 20 minutes of no service. Absolutely ridiculous. Will not be returning.

The food was good… but there seems to be a problem with management.
Either the wait staff or the kitchen has a problem. The restaurant was about 60% full at 4:30 PM on a Saturday. The area of the restaurant we were in was warm. It took about 5 minutes to be waited on; surprising due to level of activity. I mentioned to our waitress that it seemed very warm and requested if the temp could be lowered. The waitress mentioned the air had been that way for about 2 weeks and that she was warm also.
We received our drinks and placed our order. It took about 40 minutes to receive our order. I had order an extra side and it was not delivered. The waitress said she had to wait for the kitchen to bring it up???
The waitress stopped by our table a couple of times over the next 15 minutes to say she was still waiting. I finally said this was not right and I would like to recieve my side item now or speak to the manager. The waitress served the side item soon.
Was it the waitress or kitchen staff… All are under the manager. Therefore, I consider this a manager issue.

We have been to this restaurant probably 20 times over the last few years and the food and service has always been excellent. I honestly don’t know where these bad reviews are coming from. Good food, good service. Totally worth the price, and then some.

The food is yummy! The price is super low and beverages are good! On the weekend and evening the place is always packed!!!

Tried it 2 disappointed both times really try to give it a chance but this place sucks

This restaurant has very poor service, the food was gross, it took us 45 minutes to get our drinks and everyone around us who came in AFTER US and ORDERED after us (who was a different skin color) were served well before us. The male server who brought us our food had disgustingly long fingernails and our order wasn’t even right. Left and will NEVER be going there again!

We came in at 7 p.m. on a Tuesday and were sat within a few minutes. I ordered a Key Lime Chicken and Shrimp entrée, and my friend ordered a Caesar salad. Our server was appropriate but not overly warm. Our food was served in a reasonable time. My chicken was perhaps ¹⁄₃ of a regular breast size and had 4 shrimps. My sides were mac & cheese and cheesy-​broccoli casserole. The pricing was under $ 11 a plate. My friend ordered an extra serving of the honey/​butter croissants. There was a rowdy large group dining near us. The restaurant seemed to staffed heavily.
Overall I am very neutral. The restaurant wasn’t clean, nor dirty. The food wasn’t good or bad. The service wasn’t good or bad. I did find my meal to be bland and just okay, kind of like something I’d get in the frozen food section of the grocery store. I probably would not come here again.

Driving back home to Dallas from Louisiana, we decided to stop and eat at our favorite restaurant. We read terrible reviews on Unilocal,however decided to stop in anyway. Upon arriving, we did have to wait a couple minutes at the hostess stand before we got seated. After we were seated we waited nearly six minutes before our waitress came over to ask for our drink order. But everything was smooth sailing after the manger Calvinare came over to our table and made us these amazing Pain Killers. I must saw she did change my review from what would have been a 2 star review to 5 stars. Overall, the food was delicious, and I would definitely recommend this restaurant as it seems as though they are working with the new manager to make excellent changes. Thank you Calvinare for making our stop at Cheddars to be a good one, and for providing us with top notch service.

Came here twice, first time the chicken was raw. This time it was burned! This is the only place I have ever seen that can screw up a salad! My boyfriend loved this place but no more. I won’t be back!

Let’s be honest, it’s hard to get worse service or shall I say a more poorly managed restaurant. The wait staff are slow and undertrained. They come off as friendly, but it’s easy to see that socializing is far more important than service. With that being said, the food is usually very good and the portions are enormous. If you purchase dessert, only buy one per 2 people. They usually have great strong drinks for a great price, but this is the second time I’ve gone and was told that they were out of liquor. I didn’t know such a thing existed in restaurants with full service bars. The gentleman across from me got up and left bc his food took too long. Good food but needs new management and staff.

So pissed off. Went in never got a booster seat. Got our food and had no silverware. Waited 35 mins food got cold still no seat or silverware. Our waitress would say no problem I’ll get it and disappear for 5 – 10 mins. They re heated my food. Our son didn’t even get to eat. Absolutely ridiculous. Eat at this restaurant all the time in Florida. Best service food etc. This was the BIGGEST DISAPPOINTMENT. Only thing good was the drinks. They were stronger than our service. They won’t let me post w out rating. But deserves 0 stars. I had better service at McDonald’s. #notipforyou

Couldn’t even get the hostess to greet us or look at us! Stood at the front for almost 10 minutes waiting on someone to seat us and it never happened. A large party walked in behind us and they were immediately greeted. If they can’t get their service right within the first 10 minutes then I’m not waisting my time at the table. Don’t waste your time or money!

Terrible service. Second time I’ve been here and both times it’s been bad. Plenty of wait staff just standing around. Had to ask for silverware even after we had our food. Food was just ok.

Great menu prices and food but the service is just always horrible! I have been several times. Too many lazy employees. It is just not worth going back to.

The service here was horrible. Our waitress wasn’t friendly or attentive at all. I ordered steak and ribs my steak was suppose to be medium well but it was well done and my ribs were cold. I was so so disappointed

We have had poor service every time we’ve been to this Cheddar’s but last night was the worst. After ordering it seemed to be taking a long time for our food to come. When the manager finally checked on us and we asked him to check on our food we found out the order hadn’t been put in yet! It was over 45 minutes from the time we ordered. The manager brought out croissants but we promptly got up and left. Cheddars is normally really good and the service is decent. This place is the exception and we will not be back.

The food was good drink excellent but service a bit slow but all in all no bad place. The atmosphere was very comfortable and the ambiance was serene

So sad a chain place like this can be good in one place and suck in others. After our food was ordered and mostly delivered I was told they had no baked potatoes and I needed to pick another side. The skimpy amount of broccoli casserole was ok but forgettable. The waitress was ok at first then went MIA. Thanks for the refill after my plate is empty.
Skip this place — ain’t worth the money

Big portions. Nice atmosphere. Great prices. After the service we didn’t tip big. But we will definitely be returning. My son enjoyed the huge fish tank!

The service was bad, food was cold and the water isn’t filtered so it tastes like dish water.
For a first time visit, we were disappointed. We will not be returning.

Perhaps the worst service ever! First, they seated the two of us in the middle of a separate section with TWO rival birthday parties on opposite ends of the seating area. Why? There was ample seating in the main part of the dining room. We could hardly hear over the loud hilarity as each birthday group attempted to out do the other. Then the food… I realized when my steak came that the waitress had neglected to ask how I wanted it cooked but perhaps it wouldn’t have mattered. It was cold, dry and tasteless. The waitress literally threw things down on the table — like our silverware and our beverages — as she ran past. I’ve never seen anything like it. Thought about sticking my foot out to stop her so I could ask for a steak knife but decided she might break her neck. This is definitely a place to avoid.

«What would you do if you got a blank menu»? the busboy – I assume he worked there – asked me as he dried a serving tray. «Get another menu,» I responded. «No,» he said, «what if ALL the menus were blank, and then we brought out the real ones? That would be a good prank.» Strange laughter cackled out from the kitchen, and we were told only minutes before getting our food that they were out of the appetizer we’d ordered. I was given a fried rhombus that was actually almost good enough to eat, and I looked all around me in vain for the keystone, that I might call forth the Architect, to entreat him for slightly better fare, but alas. This is a good restaurant if you want the Chili’s dining experience, but you hate being surrounded by all those snobs.

I was expecting horrible service since the reviews on here were bad, and a few friends also said the service was terrible. I only agreed to go because my bf assured me the food was good (he had gone to a location in TX).
Anyway…the service was not horrible. It was just fine. The food was good… I had the Monte Cristo and my bf had the Salmon (bourbon glazed). Our super picky 2 year old also ate his salmon which was a huge surprise. The fries were the right combination of crispy on the outside and soft in the middle.

Let me start off by saying I came here tonight expecting good food and shitty service. This is probably the fourth time I’ve been to Cheddar’s, so their awful servers are no surprise to me. But I was pleasantly surprised by the end of my experience this time.
Pros:
The first thing I want to establish: my server did not suck. In fact, I remember her name. It was Shirley. This was the second time I’ve had good service out of my four or five experiences here. So I’d like to thank you, Shirley, for being a good waitress. My dinner, the Grilled Salmon was delicious and filling like I expected it to be and only ten dollars.
Cons: Honestly, the only bad cons I can think of was that my table’s croissants came out at the same time out entrees did and my Peach Tea took a while to come out of the bar.
I was pleasantly surprised by my experience at Cheddar’s this time around and it really makes me want to eat here again, provided the service doesn’t suck balls.

Problems. I’ve been to Cheddar’s in TX and CO and thought this would be a home-​run in Shreveport. I’m sad to report this place is lacking. The only thing going for it is low prices and large portions with the appearance of a nicer restaurant. Been there a few times and the staff has always been oblivious, careless, and lacking the attention to detail that make restaurants run. The fish in the aquarium seemed to have a better attention span than our server. While the masses will no doubt keep coming back, with so many other choices, I’m not going back.
When you see the staff pass by a pile of trash on the floor in the dining room without ever acknowledging it, it should make you wonder how much attention they are paying to your food in the kitchen

I wasn’t too keen on dining here Christmas Eve. We’re usually not go-​out-​to-​dinner –on-​Christmas or close to it. But we had company in tow. And sure, of all places in Shreveport, Cheddar comes to mind when bringing out-​of-​towners (said with a touch of sarcasm). It seemed to be the place to bring people because this place was poppin’…or as I had overheard some young kids nearby say. (Is that still lingo these days?)
The food reminds me of all the similar places like TGIF’s, Chili’s, and Applebee’s — has a little something for almost everyone (i.e. non-​adventurous picky eaters). Because I knew I’d be eating well on Christmas, I decided to order something on the light side… at least, I tried to. I went with a salad topped with bits of chicken tenders. I nixed salad dressing. (I can’t remember the options, but I’m sure they offer the basics.) I also ordered one Maui Margarita. For $ 4.95, it came in a huge glass and was ever so colorful. It also came with a small glass of cheap tequila. There was already tequila in my drink. I’m thinking this is for the «hard core» margarita drinkers who just can’t get enough of it. Whoo for them.
The rest of my party seemed to enjoy what they ate much moreso than me. Yeah, I know I ordered a boring salad. Yeah, I know I should have gone with something else. At least my drink made up for it, but I know now I won’t be going here anytime soon. The wait for food took a bit of time but not terrible for being Christmas Eve. Our waiter was even in good spirits so that helped.