Enterprise Rent-A-Car

I have been renting vehicles from Enterprise in Show Low, AZ for years and they never cease to amaze me in with their customer service. Jason, Amanda, and staff are the most professional, efficient, and customer orientated staff I have ever dealt with in my 45+ career which involves extensive travel. In my most recent experience with them; they made sure I had the perfect vehicle and arranged for pickup and drop off on my schedule.

I rented a car in December 2015. I had to drop the vehicle off after business hours because they were closed, and I live an hour away from their location. I received a voicemail on the following Wednesday (they were open Monday and Tuesday) stating the vehicle was checked in and there was damage to it. I called back and spoke with a very chipper sounding woman who stated there was damage to the vehicle. I asked for further information, and she stated she couldn’t give any, but she would leave a message for the manager, I believe his name was Jason. I didn’t receive a return call from Jason, and wasn’t worried about it since I knew I hadn’t damaged the vehicle. A few weeks later, I received a letter in the mail stating I was responsible for damage to the vehicle from the time I picked it up until the time it was checked in. I called and spoke with Jason, who informed me that the bumper was «barely hanging on» and they had to repair the vehicle since they didn’t receive a call back from me. I informed him that I did call back, and hadn’t received a return call from him, that I didn’t do anything to the vehicle, and that they didn’t check it in after being open for 2 days after I had dropped it off. I requested a photo of the damage, which they did send to me. It appears that a clip broke under the bumper. There was maybe an inch-​wide gap between the bumper and the body. There didn’t appear to be any more damage than that. That seems like normal wear and tear to me, but since I hold the liability until they check the car in, and did as many repairs as they wanted, I am responsible for the damage. I will NEVER rent a vehicle from this company again. I think they just used this an excuse to make repairs to their vehicle and charge me for it.

The people at our local enterprise are the best. We use their services often and are continually astounded at the level of customer service we receive. Thank you to Amanda and Jason and all the others. Beyond providing me with quality cars for my trips, they are always concerned with my actual health, safety, life — they are like friends to us (they have jumped my car and unlocked it for me when I locked my keys inside). The last car I rented was awesome, too; try the grand caravan rt, it is the bomb :)

we were very happy with the service we got from enterprise. the car we got was new, clean and in good condition. the staff were very friendly and helpful. we got a 10% discount and they upgraded us for free since they didn’t have the car we wanted. the whole process was fast and painless, from check-​out to check-​in.

I arrange ground transportation for people who land at Show Low airport when business needs take them there. Not sure what internal changes have happened recently but it was never this difficult to arrange a vehicle drop off for passengers in the past as it has been today.
Call #1– wait for long-​winded IVR to give me the option of booking a reservation. The agent talked too much and didn’t really give me a chance to talk until the end of his scripted speel. He advised me to redial the IVR and press option 4 so *I* can confirm the vehicle to be dropped off. Why can’t you? This is your job?
Call #2– press option 4. Get put on hold by agent. Waited too long and hung up.
Call #3– I called back and told him I need to confirm a vehicle drop off. He apologized for the wait, he is the only one in the office (so hiring more people would be a good place to start to improve future service.) After he pulls up my reservation he tells me he needs the driver’s license info for the drop off. Why is this brought up now, on call #3? I have spoken to 2 people and if I had known this I could have gotten the info before call #3, but no, now I have to track it down and make call #4 afterwards. Ridiculous waste of time, especially since I am busy working and have other things to do.
Call #4– the rude gal impolitely demanded the date of birth when this was not part of what call #3 demanded. In trying to get that last bit of info for her she told me to call back. I said no. This is the 4^th phone call and if this information had been requested in the beginning we wouldn’t even be here. She didnt want to listen or think about other solutions around this problem and started yelling over me. I asked for her supervisor. He got on the phone, searched the passenger name, and found an old reservation that he could use for the dob. Turns out he even has an enterprise#. He apologized for my difficulty. He brings this review up to 2.
Still didn’t care for the attitude of the first 3 people I dealt with. Will seek alternative rental car solutions for next time.

My car broke down and had to rent a suburban to get my family home. The staff at this location was very friendly and helpful. I would certainly recommend their car rental service. I am now sold on enterprise. Hope staff at all locations is as friendly as the one here.

When we picked up the car the agent wasn’t all the accommodating, in fact he seemed short with me. Small selections of cars so we didn’t really get the one we hoped for. At drop off they were nice enough. They are the only local place, so I may just rent out of Flagstaff if I need to rent again.

We have had the best costumer service here! Jason has gone above and beyond to help us. We needed to make a trip to Phoenix for our son’s Air Force swear in. The ceremony ran late which meant we got back on the road late… I made a frantic call and Jason was there with costumer comes first attitude! We will be using them again for the graduation trip to Texas!