Pildes Optical

Gindy is awesome, she will do whatever she can to make you happy.

I am shocked that Pildes has only 3 stars (And Revolution Eyes in TriBeCa has 5!) when they are the best optical shop I have ever experienced. My husband and I have both bought several pairs of glasses from them over the past few years and their service is stellar. The staff on the shop floor are wonderful. Helpful without being pushy. And they give honest opinions about how things look.
I recently had to order replacement lenses for some Tom Ford glasses I bought from them and despite that they were a difficult prescription, they had them back and ready to go in 3 days!
I would highly recommend them: A great selection of high end brands, wonderful service and quick turnaround on orders. Definitely a 5-​star experience!

I am so shocked to see Pildes Optical doesn’t have 5 stars across the board! I have had the same sunglasses for over a decade — shocking, I know! I love them and can’t find anything like them that makes me feel like I look great in them. I have others that I use, but nothing I love! SO, as you can imagine, I take really great care and I get the lenses changed as needed! So, I found myself in the SH Mall 2 years ago and my lense fell out. I was trying to fix them and I dropped the glasses. The frame broke! I ran to Pildes (ONLY because it was there). I TOO would have thought an eyewear store in the mall would be overpriced because of the cost to them for rent! NOT SO! They changed my lenses to some polar things that feels and looks great and COST LESS than my previous «go to place for eyewear». SO off I went and 6 months later the lense popped out, fell and scratched! I ran back to them and Kevin (who sold them to me) cleaned them up (which magically removed the scratch) and fixed them. Kevin could have easily let me believe there was a scratch on the lense and the lense needed to be replaced, but he DIDN’T! When I took out my credit card to pay, the owner quickly said no problem, no charge! I am sure Kevin would have said the same but the owner seemed to be waiting to let me know. Probably because he noticed my strange attachment to them :) Anyway, yesterday, the screw popped out and opened the frame (this is now the year after I bought them from Pildes). Of course the lense fell again! Ran to the mall and my new best friend Kevin fixed, cleaned and gave them back to me with NO CHARGE! SO, If the previous unhappy posters feel the store is expensive, take into account that they most likely won’t charge you to come back for adjustments or a quick fix! Kevin was polite, attentive, kind and really honest with me when I purchased my reading glasses from them! Maybe the employees have switched since previous unhappy posts were made because I just don’t get anything short of feeling welcomed and helped by the people there now! I have 3 pairs of reading glasses from Alain Mikli (downstairs level in mall) LOVED them when I got them, but they are no longer «in» and it is hard to hide such a bold pair of glasses! BTW that store was expensive!!! Pildes is right inline with any of the eyewear stores i’ve been too :)

Terrible place. My wife liked glasses there, I went to buy it for her as a surprise. Turned out they were scratched, the guy tried selling them to me for only 10% discount without even providing new lenses (non brand), while the other moron stood there laughing at me for trying to negotiate an adequate price! Terrible experience! Glasses overpriced, staff rude, nasty and not helpful! Many sun glass stores around, skip this one!

I went into the store and bought Dita Sungalsses for my daughter they fit her perfect and she keeps getting stopped people think shes Kim Kardashian. I now would like a chanel pair of sunglasses and the options are amazing at that store. The sales people are very honest not too aggressive and I would recommend them. Its the store near Bloomingdales.

Very high end eyewear. I’ve been browsing here more often as my eyesight may lead me to wear glasses sooner rather than later. If I am going that route then this is where I want my glasses from. Smart and friendly people working there is a plus. Located near Bloomies on upper level.

I will start by saying that they do have a great selection of high end frames, but that’s where I feel the good news stops. I found the staff to be snotty, pretentious, and rude. They made me feel as if I was bothering them to look at different frame styles. Also, their prices are way out of line and overpriced. I was recently quoted over $ 1000 for frames and lenses, which seemed incredibly high to me. After shopping around found other local stores which offered the same high end products, but was able to order the same items for only $ 650. I know its a lot of money, but when you are as blind as me, lenses are pricey and I want to get a frame I like since I wear them all the time. The difference in cost lost me as a customer.

After years of using Costco for my glasses and contacts, I was tempted into trying on frames here while shopping. It is now our number one place for frames. They have awesome frames and the staff has been helpful in suggesting styles. Every time I have bought glasses here, I have ended up with one of their picks rather than my own. I like Face a Face and Alain Mikli frames and their selection is excellent.