European Wax Center

I have been there several times because of the convenience, I have some problems in the past. I have been burnt twice and the front desk is awful. I should have learned from those experiences. My last visit was awful. I said I did not want my eyebrows done. Celeste said she would just clean them up. I said I didn’t want them shaped or thinner, she cut my eyebrows so much and waxed them uneven. She changed my whole look of my eyebrows, I have naturally nice shaped eyebrow, now I have been stopped by people asking what happened to my eyebrows. I will never go back there, please don’t make the same mistake I did. I regret ever going back. Stay far away from this place and stay away from Celeste.

I’m surprised the reviews are so low. This place does try to shove product down your throat, but I thought that was the case at all locations. All you have to do is say no thanks, or not at this time and keep it moving. I try not to let it annoy me so much. Also, I think they currently allow you to be 7 minutes late. I was too late my first time, and did get pissed they couldn’t see me but my friend who has been going to the Garwood location says they’re all pretty strict since they see so many clients each day.understandable.
There have been instances where there were hairs missed but it’s never an unacceptable amount. I’ve only needed a touch up one time.
As for my waxing experiences, I’d have to say I got stuck only once with someone I thought did a terrible job. The wax was hot and she didn’t let it set long enough so removal was sloppy. I think her name started with a C but I’m not sure. I actually downgraded my brazilian to a bikini full halfway through the process b/​c I wanted it to end sooner. I didn’t chew her out. She was really sweet and even though I often mouth off when there’s bad customer service, I felt the girl was so nice and oblivious to her mistakes that I just tried to expedite things instead.
I also had one girl who was sweet but newer. With her I needed a touch up for the first time ever b/​c my leg hair was not removed enough. I can’t remember her name. Honestly, if I did, I’d mention it not to discourage people but just to inform them, they might need to tell her to go over the area a couple of times or let the wax sit longer.
I’ve tried a number of waxers. Oftentimes, I’d switch if I really needed my brazilian done and my regular waxer wasn’t available. Each time I switched, I got a better waxer.
Anne:
I started with Anne. She was really sweet, but she did push product a lot. I ended up going to Andrea one day and I liked her technique better so I stuck with her for a while. Andrea had a better technique for my pain tolerance. I think it was the direction she pulled the hair. Anne recently retired, but she was someone I would’ve recommended.
Andrea:
Andrea was good at getting more of the hair than Anne. Her wax could be hot but all you have to do is let her know. I never got burned with Andrea and found her to be friendly like everyone else at this location. She did rush sometimes, but all in all I liked her. Just see if her technique works for your preference.
Ava:
I tried Ava a few times. She’s one of the senior waxers and I really don’t have complaints. I’d see her again. She’s pretty precise and methodical. She is heavy handed with the pressure she uses to apply the wax so if you’re really sensitive, just tell her to ease up.
Kelly:
I had Kelly my last visit because Ava was running over and I didn’t have time to keep waiting. She’s been my favorite so far. She’s another senior waxer and she told me things about ensuring better results: e.g. don’t tense up or else the hair follicle will break and you won’t grab as much hair & basically breathe through the discomfort. I’ve been getting brazilians for over 2 years and leg waxes for the past 3 months and was never told that!
Kelly’s technique I think is the best. She lets the wax sit for longer and slowly removes it. I thought a quick removal meant less pain, but her technique is actually pretty mild for my pain tolerance. She missed some hairs last time but I’ll be sure to just let her know about it.
So basically in my experience in going there the past year and some change: every waxer has a different technique. They’re all trained similarly and I thought they’d all wax the same but everyone’s pretty different. You have to get the right person for your particular preference. I don’t know if at other locations, every technician is like an Ava or Kelly. Maybe I don’t know what I’m missing out on. I’d say for your first appointment with them, ask for a senior person and you’re likely to have a better experience there.

Ok I honestly don’t know why the reviews here are so low, because I’ve been coming here for years. I don’t know, maybe people aren’t going to the right waxers but I go to Abigail all the time, and she is BEYOND AMAZING!!! She makes me feel so comfortable and she’s a fantastic waxer, making sure she gets ALLLLLLLL my hair and she’s fast. I am in and out of there in no time. Honestly she’s great!!! Today, unfortunately, I couldn’t go to her (last minute appt on my end) so I got an appt with Celeste and oh my goodness was she quick and efficient and just WONDERFUL. I really cant see myself going to anyone else but those two. If you are getting a wax, ask for those two because they make waxing great!

Wish I could experience the service, I’ve called 4 times in the last 2 weeks and each time I’ve been on hold greater than 5 mins. I never wait for 5 mins so I just hang up.

I’ve been going here for a while, and I don’t know how I’ve lasted this long. The girls are always nice, but the service is terrible. Not all hair is removed, and I’ve been burned on more than one occasion. They book three services in a 15 min time slot, and then I get super hot wax slathered on me. I’m in the middle of a package, but I’ll find another EWC in the area that it can be transferred to. Terrible.

If I could give negative stars. I would. Where the hell do I begin? My first waxer was Kelly. I can’t say anything bad really, because she was the first girl I ever got a Brazilian with when I was new to the process. However, I ended up getting Andrea a few times. Andrea is the girl that made me never want to come here again!!! For starters, she makes it uncomfortable. You can tell she is not genuine whatsoever and is in fact just speaking to you during the process so SHE doesn’t feel awkward. Honey, seriously? You wax vaginas for a living. If anyone should feel awk it’s me. Secondly, she left a PATCH of hair down there during a wax. The last time I checked, a Brazilian = bald. And then to make things better… the consistently try to sell you their products and use them against you! Example #1) «oh, you have a couple ingrown hairs I can’t get out. Sorry. Have you bought our $ 25 serum? It prevents ingrownw.» NO. I HAVE AN INGROWN HAIR BECAUSE YOU ARE RIPPING MY PUBIC HAIR OUT ENTIRELY TOO ROUGH AND IN THE WRONG DIRECTION. F**** the product!!! They continuously try to have you buy an absurd amount of products/​packages no matter how long u have been going there. I understand this wax isn’t the most comfortable thing but it’s funny how I would leave here every time in PAIN, And now I drive an extra 5 minutes to Belissima in Summit where it’s the most painless, nurturing wax ever. Ha. Check them out please! I will never step foot in a EWC EVER again. I hate writing reviews like these but there is no care at this place. It’s all about time, speed, and sales with them.

i have been here several times and used kelly and shes great! i couldnt get kelly, so i used erica for an appt for my daughter. my daughters experience was not good. the hair removal actually made her bleed, AND the hair was not completely removed.
My complaint about this place is that they seem more concerned with selling you products and wax service packages than they do about providing the services. are the staff on commission? because when the front desk gal started in on the sales pitch, i held up my hand and said «you can stop, Im really not interested» she paused for three seconds and went right back into «the packages are designed to save you money» YEAH I GET IT! and im not interested. or didnt you hear me? and i resent the «she wants to see you in three weeks» pitch as soon as your service is finished. who is she, a doctor? I thought these services were optional. haha! total bullshit sales techniques.
im in sales, and i dont hard sell my clients. these types of services should be relaxing, not annoying. I will not be returning.

This is the absolute worst EWC I’ve been to. The customer service at the front desk and the waxers are rude, unfriendly, and abrasive. Don’t go here. Seriously. Drive the extra 10 minutes to another location, you won’t regret it.

I was a Brazilian virgin and completely afraid. I am NOW addicted. Since I was my first time visiting I only paid $ 27.00. It was hands down, the best use of money I’ve had in a long time. It was not nearly as painful as I imagined and the waxer was very friendly, she kept my mind off of the whole process. I found a place in Philly and I will be going again very soon.

I have always had great results from European Wax Centers all over the country, so this in no way represents the quality of the waxing, which still remains good at this location. Instead, this review focuses on how this location is run as a business. The receptionists are the most unprofessional I have ever seen. In December, I was less than 9 minutes (the official EWC allotted time) late for my appointment, yet when I arrived, the receptionist told me that that the time is reduced to 5 minutes during the holiday season (which I was never informed of). Thus, I was forced to see another waxer. Then, I signed up for the yearly special for Brazilian bikini waxes for the new year. Without notification, the girl added eyebrows to my package when I never asked her for that, only because I had done my eyebrows that day. I didn’t realize it until my next appointment when I confronted the receptionist. She told me she couldn’t administer my refund and claimed a manager would call me back. Never received a call. Instead, I called 3 different times within the next 2 weeks. I finally got a manager on the 3^rd time and she gave me the refund. A few days later, I get a call from the manager saying she just received the message from the receptionist, not realizing that the receptionist never gave her the first couple messages.

I stumbled upon this place while running my errands one day and went in for the free trial eyebrow wax. It was one of the most painless waxing experiences I have ever had. The center itself is reminiscent of a Tuscan or Greek spa. The staff is friendly and really puts the time into shaping up your brows. I bought the student membership package — 4 waxes for $ 48 — and am very happy with it. I’ve returned back and have had a different person each time but am definitely happy with their service. They have locations seemingly everywhere and if it’s not near you yet, it will be soon.

This was the worst waxing experience I’ve ever had I left the salon bleeding because the waxer ripped skin from my labia this was my first and last visit to this location

Got my eyebrows done yesterday with Kelly. I stated 3 times that I did not want them thin. I made it very clear.
I left with thin eyebrows… not flattering for someone of my age.
I look like Ursula the sea witch. My brows are thinner than ever… and it takes a long time for the hair to grow back. Additionally, thin strands of wax were dropped onto my shirt. Didn’t see it until after the shirt was taken out of the dryer.
Everyone deserves an off day. Maybe yesterday was Kelly’s. But I will never go back to find out. They lost a customer. If simple directions aren’t followed… well, not my fault for not communicating properly. Now I will live with this bad job for many months.