Wire Craft Electric

For a kitchen remodel we were looking for a breaker panel relocation from an interior wall to an exterior wall about 20 feet away.
Josh (owner electrician) Rich (sale guy) came out the house.
They were super professional and personable they spent over an hour at the house going over everything we wanted done.
they committed to a quote by the end of the next day, and delivered. That’s when it started to get less warm and fuzzy.
I have been involved in several home projects including panel replacements so I am not completely clueless.
using previous experience from jobs, We put the cost at some place in the $ 6500.00 to $ 8500.00 range.
Rich came back with a quote defining a scope of work and price tag, in a single line item, of $ 11,562.00 plus tax.
I was a bit astonished at this amount. Figuring parts would be in the $ 2500 — $ 3000.00 that would make labor some place in the $ 8500.00 range for a 3 day job.
Because the quote did not give a separate parts price and cost of labor. I politely asked if they could provide line items for parts and for labor.
Rich replied with comments like: (cut and pasted from original mail)
«I don’t feel we have to justify our pricing structure»
«To put together a quote such as this, we don’t itemize each part and each strand of wire»
and other statements about how ethical they are like «You will be working with a company with integrity that stands behind their work like no other company that I have ever been associated with.»
Also then he stated there would likely be more work on a 4^th day to tune the new arc fault breakers but we would not be charged for that.
With that he offered to drop the price, after removing the generator panel we asked for, to and even $ 10,000 + tax. I clearly was not impressed.
I was not asking for a better price I just wanted better understanding of what I would be paying for.
We opted not go this direction, even before we received 3 other quotes with the same scope of work for just less than $ 4,000
I am sure Wire Craft would have done a stellar job I just could not justify working with Rich and his response. The quote of about 3x more than what it actually cost was a factor too.

I called Wire Craft just over a week ago to see if they could do some work at my house. The women that answered the phone was friendly enough. I explained the problem that I had and she listened. She then said she would have an electrician call me back to see if they could do the work. I have never gotten a phone call back. Not good business practice in my mind.