U-Haul of North Seattle

Never again. These people definitely do NOT have their act together. Inefficient, rude, not worth the hassle.

Used their online booking to buy a hitch installation and this place was never able to schedule me. I called 3x, talked to 5 different people and no one really seemed to know anything and every time I was told someone needed to call me back. No one ever called me back. This was such an unbelievable horrible experience. I will now go gladly pay more anywhere else to get my hitch installed.
Had to add that my experience with the hitch thing was the same as Rachel’s. It’s hard to describe how bad the experience was. Please save yourself the headache and go somewhere else. I’ve wasted so much time with this :(

My last move we went to a different U-​Haul location (Ballard) and were less than impressed — it took more than 45 minutes to register and pick up our equipment, and the store workers seemed overwhelmed with 3 total customers. When you have a big move planned, getting the day going is key!
This time around, we were in and out of the store in 5 minutes. I got a text the day before to confirm the reservation, when I arrived the truck was ready, and the workers were friendly and on top of it. Couldn’t have been better.
Tip: definitely book online and do the express check-​in. Saves a ton of time in the store, and easily explains part of the difference between my most recent and prior experience.

My fiancé rented a van from these clowns, and we were told after we came to turn it in and we told the idiot «new» clerk behind the counter that the a/​c didn’t work, that that van was not supposed to be rented out because it was supposed to be sent to the shop. He then showed us a sign on there wall about getting a $ 50 refund, and that we would be eligible for it. When he and the female clerk could not figure how to do it, they called there jerk of a manager out and he refused to give a refund stating that working a/c’s is not a requirement in the vehicles. Seriously, we paid over $ 60 to rent the piece of shit van and we are not entitled to it working properly? Plus we were told by the two employees we would be getting the refund. So I called and have to wait 72 hours for the corporate office manager to call us back. This place is a joke, none of the clerks know what they are doing, I recommend going elsewhere for a rental truck.

DO NOT GET A HITCH FROM THESE PEOPLE!!! I ordered a hitch with 2 weeks notice and paid upfront at the time. I called to confirm my appointment for the install (something they promised to do but since I never heard from them — I called). When I showed up for appointment, they told me «there is no mechanic here and we don’t have your hitch». After 45 minutes of staff making phone calls, which can only be described as circus clown activity (apologies to clowns everywhere), they couldn’t even tell me where my hitch was — only that there wasn’t one in all of western WA. I stepped outside and called 2 companies who promptly told me they could order my hitch and have it at their shop in 24 hours. Although I was told the manager would call me first thing in the morning to clear this up, I NEVER heard from him. I then went through another day of agony in trying to get my my phone calls returned, trying to actually reach the store (all calls get sent to a main call center and they know NOTHING), and finally just trying to get my money returned. DO not use these bozos!

Whatever charges they quote you, get it in writing. A day is 24-​hours, not closing time the same day or 6am the next day.

Yikes: Charged me DOUBLE the daily rate and billed me overage on gas charges and other previously unstated charges. I called regional headquarters and lodged a complaint and they updated my charges to reflect the approximate cost that they quoted me upon picking up the U-​Haul.

This is our second time renting from this location. As always awesome Customer service. Truck ready at set time. In and out within 10 min and dropped off fast. Love this location…

Great experience in Nov 2014. 9ft van rental.
Quick, efficent, friendly. Highly recommended.
I was in melt down mode after reading so many bad reveiws of rental shops — but had to get this done. No regets and would use this location again in a heart beat.
Tips:
*Fill out the online information form before hand to speed up the check out process. *You can leave your car at this location.
*Just pay the 10 $ insurance to save peace of mind.
*Give yourself a lot of time to get the moving done — traffic & help is not always efficent.
Thank you!

I recently moved to Seattle from Oklahoma and shipped my belongings via u-​boxes. They arrived much earlier than quoted (awesome) so the manager at this location (the woman in the picture with the truck) called me and made arrangements for me to pick them up. She was incredibly friendly, helpful, and really made my day. Plus, I got my stuff a week early! Kudos!

We had to drop a truck off after hours so it was easy for the Uhaul folks to tack on $ 60 for a couple of minor — very minor — issues. And, they made it impossible to speak to anyone about our problem. They say we must fill out a complaint online. I’ve tried their review email and can’t get a response.
First of all, we were given the truck with around half a tank. We returned it with what we thought was the same amount but were charged for being a quarter of a tank off. Since they don’t give it to you full, it leaves lots of room for conflict over the amount of gas in the tank.
The second issue occurred when my son left two empty boxes in the back. They charged us a $ 25 cleaning fee. They didn’t need to do anything more than pull the boxes out. I get that it was inconvenient but this was far more than the 60 seconds it took them.
I felt ripped off.

Fast, efficient and friendly. They told me up front what my costs were and there were no hidden charges. The only problem I had was that they charged me for a «moving dolly» and «furniture pads» which I did not need or use. I informed them at the beginning of the rental, but they were still included in the final bill. I immediately called customer service and the rental costs for the items were immediately removed from the bill. I would definitely use the U-​Hall in Shoreline again.

Even though I called earlier in the week and was assured by the phone rep my 14′ truck would definitely be there (I rode the bus to the location and had no way to go to another Uhaul site), The truck was 2 – 3 miles up the road at another Uhaul secondary site. Luckily one of the employees volunteered to drive me there to pick up the truck and the site manager gave him her own car to drive me there as well. If I didn’t have a ride it would have been a longer day then a normal moving day usually is. Thanks Nick! would definitely be using them again.

Don’t do it. DO NOT DO IT. We rented a truck to drive to Capitol Hill and back to get a mattress for our disabled neighbor. 25 miles total. Brought it back on full, just like the pamphlet said, got charged an extra $ 45 TO REFUEL IT. $ 98 to rent a pick up for 25 miles. NINETY EIGHT DOLLARS. I’m disabled and not getting social security and my husband’s a student. We don’t have $ 98 to spare. Up yours, Uhaul. DId some googling, apparently this happens to A LOT of people. Oh yeah, and the lady there was hella rude.

I read the other reviews and was nervous about my rental, but my experience was fine.
It can be slow to get through to them on the phone but everybody was helpful and the whole process was as expected.
Details: I rented a 24′ truck for 24 hours.
Also, if you’re moving, their boxes are generally as well priced as you’re going to get and the quality is good. Buy lots of packing paper… you’ll need it.

Disclaimer: I have only ever rented vehicles twice. So some of my complaints may be normal stuff to expect from truck rental places.
The man who rented the truck to me was incredibly condescending. Maybe he was having a bad day or something but whatever was going on was not my fault. I get it, customers can be difficult to deal with and things that may seem obvious to the employee may be confusing to the person they are helping. That was not the case here. I’ve rented from this location before so I knew the drill, and for that matter, the person I dealt with before was actually quite nice.
My biggest issues, and why I will not go to this location again, is that even though I filled the tank back to where it was when I got the van (I was very careful to take note of the gas level) I was charged not one, but two filling fees adding up to more than $ 40. I know I should have called the manager and complained but I didn’t take a picture of the gas gage after I filled it. I would guess they get a lot of people who don’t actually refill the gas tank and after moving across town I simply didn’t have the energy to argue about it. So, my not calling is my own fault. However, the gas was at the level it was when I rented it and two filling fees is ridiculous for less than ¹⁄₈ of a tank of gas either way.
Furthermore, the truck smelled, was dirty and the ramp in the back didn’t work properly.
I hope I don’t need a moving truck any time soon, after all no one really likes moving, but if I do, I’m going to make sure to use a different company or at least a different location even if it’s much further away.
My recommendation is to take a time-​stamped photo of the gas gauge before you return the vehicle in the even they claim you didn’t refill the tank. I think it’s a good idea in general, but especially if you have to deal with this location

After making a reservation ahead of time, I went to pick up my trailer on a Friday and the service was unacceptable. It took the service rep about 30 minutes to process 3 customers with simple transactions. The service rep was also very unpleasant, making multiple comments about not wanting to be there and the volume of customers coming in to pick up rentals late in the shift. But I guess that she didn’t realize (or care) that if she performed her job at a reasonable pace, there would have been no line! I also wanted to change my reservation from a trailer without a ramp to a trailer with a ramp. She grumpily told me that she didn’t think that they had any, but since I spotted one on the way in, I asked her to please double check. It wasn’t until then that she finally turned around to actually check if they had one available, which they did! Frustrating experience to say the least.
Also, I was misbilled for the rental period. As stated told the rep when making my reservation, I needed the rental for less than 48 hours (Friday evening-​Sunday evening), the trailer was picked up ~7:15 on Friday evening and dropped off ~6:00 PM on Sunday (after hours). On Monday, I received an email stating that I didn’t drop off the trailer until Monday morning, therefore was billed for an extra day. I called the store and this was resolved quickly, but I believe that this issue could have been completely avoided.
U haul continuously has the best rates on trailer rentals and I will continue to rent through them, but I may pick a different location next time.

On a last minute time-​crunch the North Lynnwood U-​Haul sent us here Saturday morning because they luckily had the trailer size/​type that we needed available.
Setup was pretty quick and effortless and pricing was decent. I can’t say anything about the trucks because I haven’t rented one, but with trailers it’s hard to go wrong!
A no brainer, but just FYI, you have to purchase insurance which makes the cost rise a bit — but only by a bit.
Because of the scary Unilocal reviews here about getting ripped off and trucks malfunctioning, I’d probably stray from getting one but I’d definitely rent a trailer for my next move.

My experience at this U-​Haul location was fine. The staff were friendly. The line to pickup trucks in the morning was very long, but moved at a decent pace. The truck was clean. Gas level was pretty low, but it was enough for our day of use.
Prices are a little high, but they could be a lot worse. You pay a base rate, plus mileage. In this case it was $ 0.99/mile. I think my entire rental was about $ 81 bucks (plus the cost of gas on top of that). This was to move from south Edmonds to north Edmonds (plus a quick jaunt to Lake City to pick up a new sofa).
Considering I just purchased a townhouse, I’m hoping I don’t have move again for a long time. But if I do, I’d probably come back here.

I’ve never rented a vehicle from this location. I have purchased packing supplies and the employees were pleasant enough. Plenty of parking and vehicles for rental. Their fleet also seemed well maintained.