Seattle Town Car & Airport Shuttle

I needed a ride at the last minute from the airport to my house and made an on-​line reservation with Seattle Town Car. It was less than 24-​hours from pick-​up and their website clearly states:
«If making a reservation within 24 hours of desired pick up time:
PLEASE CALL TO ENSURE YOUR REQUESTED PICK UP TIME CAN BE HONORED.»
See those words «ensure» and «honored?» Makes it clear that you MUST call.
Now I noted that they had a cancellation policy:
«If cancelled with less than 24 hours notice, there will be a 50% fare charge to the card on file. In the event of less than 8 hours notice, the full fare will be charged to the card on file. Flight cancellations or situations beyond the clients’ control, medical emergencies or hospitalization will not be charged a fee.»
But I thought that because I was MAKING the reservation less than 24-​hours before, that the cancellation policy was about making the phone call to ensure the reservation (which I did not do and, in fact, cancelled first thing in the morning.)
I get a text telling me that I would be charged per their cancellation policy. And claimed, during a busy holiday period, that they would lose money because I cancelled. It was nonsense.
They refused to honor what their «less than 24 hour» policy states. The two policies contradict each other.
Dawn Bird repeatedly texted me and then e-​mailed me to the point where I had to tell her to please stop.
I will never use this service again.

Excellent company and service! I’ve used them 3 times now and will continue to do so. The first time Josh stuck around for a long time at the airport while we located my little brother (his cell phone wasn’t working). After that we had Jeff both times. I had the pleasure of riding with Jeff the 2^nd time and not only was he on time, professional, and all the other necessary things but he was just a cool guy! We had a great conversation and I enjoyed the trip.
I will definitely be using them in the future and highly recommend them.

We had Josh as our driver and he was phenomenal! Was a really great driver with a positive attitude! After getting off the plane he had text us letting us know he was around. We text him back and he was right at the gate to pick us up! So wonderful that it wasn’t a hassle. And dealing with Josh was great!!!

This is the premier car service in the Seattle area, I will never use another company as this company provides the utmost attention to every detail. Seattle Town car has always provided prompt and professional service, making sure their clients are provided with preferred reading material, music and beverages of choice. Being solely responsible for arranging the travel of our company executive, I am never concerned that every detail will be attended to. Seattle Town car has had to contend with delayed or cancelled flights, revised pickups, etc. and has never let us down. If you are looking for a car service that will impress, you have found it!

Best I have used. Have used several companies that the sprung seats hurt my back due to overuse. Cars were nice and new and comfortable. The communication was good with the driver texting me reassuringly. Got me to da plane on time.

We were a large group with lots of luggage traveling to Seatac. They were easy to work with, patiently answered all queries to our satisfaction. Their rates were very competitive. I am so glad I chose them! Dawn was professional and punctual. They brought appropriate car seats, a big enough vehicle to accommodate our needs and superlative customer service. There’s nothing better to have these small but crucial details sorted out when you are have a zillion last minute things to take care of. Highly recommend them.

I live in Bellingham, WA, but recently I was in Seattle for a weekend visiting a friend before I headed out to visit family in Bellingham. My friend does not have a car, since he lives in the city, so I needed help getting to the airport. I tried to call around to some taxi services and find a good deal, but even a «good deal» was a lot more than I wanted to pay. So, through a referral from a friend, I ended up calling Town Car and Airport Shuttle and was shocked at the price they quoted me! It was almost half of the best price I had been told up until that point, and they were great about answering all of my questions! When the day came for me to head to the airport they picked me up and go me to the airport nice and early after a nice relaxing ride. The part that was my favorite, however, was that I didn’t have to break my bank just to pay for the services. It was much less than a taxi, more professional than a taxi service, and all of the staff I worked with were amazing! They were all super friendly and helpful. I am going to be in Seattle before a flight again in February and I know I will be calling them for my airport trip! I couldn’t image using anyone else, and am thankful I found them before paying for any of the other «similar» companies in the area!

This is the second time we have used Seattle Town Car. On the phone Erica was great. She was Happy and professional. Asked if we needed a car seat since we were traveling with a 5 year old. Randall texted 5 min before showing up. He was on time! He came is a suburban that was clean and comfy. Randall was friendly and professional the whole way. I will always call Seattle Town Car when I need car service!
We are in Jeff’s car on way to airport for the 3^rd time. He texted 5 min before arriving and was very professional and happy. Very easy booking with confirmation text and email. Love this company!

I cannot say enough wonderful things about Seattle Town Car, they are the absolute best! I travel for work and last year, I moved from the downtown area to Lake City. Previously, I would easily call a cab or other car service but when I moved, I found Seattle Town car on Unilocal and decided to give it a go just to be safe. I have not looked back since!
Every single time I reserve a car, it is quick, easy and they always remember me which is an added bonus. At pickup, every driver I have ever had is friendly and extremely helpful (I used to get picked up every Monday around 4 am, they give a courtesy call and text on their way and to ensure I was moving in my dark house). They have water bottles, small snacks and magazines to take on your trip– it got to the point where my driver would remember which snacks I like and keep them in the car for me! Coming home is the same, they track my flights (I have had delays and cancellations that they quickly follow up on and reschedule) and upon exiting I tell them what door I am heading out and they meet me there. They help with my luggage and as a single woman who travels– it is nice to have someone at my door when I come back from trips. It is also nice to kick back and relax after long trips (or during early pickups).
After tip, this ride always ends up being the same price (no hidden fees) and usually cheaper than an airport cab (and much more pleasant).
I love these guys and gals. I love using with a local company. I highly recommend them (and I have, multiple times!)

I used this serve at the request of a family member. Let me tell you the service was excellent, professional, and all around wonderful experience. This will be the only transportation service I use any time I come to seattle. Thank you Seattle Town Car team for being professional, courteous, and personable.

We used this service to get to and from Sea Tac and it was very pleasant. They were prompt, friendly, and good drivers! Will definitely use them again.

We tried to get information from a few companies and went with Seattle Town Car & Airport Service for the super fast response and excellent customer service. Every interaction I had with them on the phone or in e-​mail was great.
I did not want to leave this to family or friends as we were going on an adoption trip and I needed someone I could 100% count on to be there. We booked a town car for the outgoing trip and an SUV with 2 car seats for the return trip.
We had a pickup on June 24^th on our way to the airport. Our driver Jeff texted me as promised ahead of his arrival at our home, he was very helpful and hauled our bags to the car and loaded them. Shall I mention that we overpacked a little (ok a LOT)? He was not only polite but a really nice guy, both my husband and I really liked him and we hoped we might get him on the return trip. Jeff unloaded our bags made sure we were ok and could handle everything without a sherpa before he left.
Fast Forward to July 10^th — We survived a hellish flight with our two newest family members ages 1 and 2 years old.
I turn on my phone and the first call I get is from our driver (apparently) who does not introduce himself but says «Are you ready yet?» I explained we had just finished up in immigration and were now heading to collect our bags.
He told me to call him back at that number when I knew what door/​zone we were at.
We did just that, I phoned our driver and gave him the information. I told him who to look for as well. We waited on the curb and when the driver arrived he was TOTALLY unprepared for our family.
He has ONE car seat and ONE Booster when I specifically booked two car seats for 2 kids both 20 some odd pounds. Putting tiny two year old weighing in at 22 pounds in a booster seat (made for a 40 pound child) is not safe or legal.
Our driver now says he had to come to get us because our actual driver was not available. Like this feeble excuse makes it all okay. Still the same two car seats were booked no matter who collects us from the airport. This was the very reason we did not rely on some random friend. I was paying a company to provide a service, we scheduled in ADVANCE to be SURE we had the car seats.
We have some conversation on the drive, pleasant enough, however our driver had NO IDEA where he was going, he had to be directed the ENTIRE way. It was as if he was some other idiot driving the car for a friend. I haven’t ever had that happen before.
But wait. there is more. this stellar employee then dumps all of our bags and stroller at the bottom of the driveway. did I mention we have two toddlers? One who can not walk yet and one who is too weak to walk because of her heart???
We had 4 checked bags, three carry ons, a stroller and TWO TODDLERS. I was beyond LIVID and this was by far the WORST service we had for this trip to be sure (This includes 8 different drivers. some for multiple days and often in horrible conditions).
The more I thought about it the more annoyed I became. I sent an e-​mail detailing our experience to Dawn the owner on July 10^th, she replied that she was «horrified» and would be in touch. I haven’t heard anything else from her.
Would I use them again? Probably yes, I would give it a go again because Jeff was outstanding, the other employees I spoke to were all very nice and I do believe this could be a one off. I think the owner seems like a nice gal and I believe her when she says that this is not how the drivers are trained. I wish I had gotten our return drivers name because I’d like to never get him again. ever.

Excellent service! We needed a ride to the ferry which a cab could have done for a small amount of money. Yet, our experience with cabs in Seattle has been awful. We called this company and the owner Dawn freely admitted that it would be much cheaper for us to take a cab. That was pretty classy, considering that admission would make her lose out on a fare. Yet we were unwilling to take a chance with Seattle cabs, and went ahead and booked with her.
Just as promised, the driver Jeff texted us en route, arrived five minutes early, and was a delight. He chatted with us, and made us feel at ease. Extremely professional, and extremely reliable, I will never take a taxi in Seattle again!

Turns out they were not able to help me within my budget, but Dawn was awesome at pointing out other options. Excellent customer service! When I have need to go to the airport, this will be the first call I make.

Great service and reasonable price. Extremely accommodating. My Mom was uncomfortable with using Über, and these guys filled a perfect gap in still providing a great service and price, but having the security of advanced bookings, a really nice car and being able to make special requests — in our case carrying suitcases from the front door on an airport run. Thanks for the great service!

I utilized their service for a party of six to be transported from a hotel near the SeaTac airport to our cruise ship and then upon returning from our cruise to have a guided tour of Seattle for the same party of six.
My pleasant experience started during the booking process. Dawn was extremely helpful in providing me with options and suggestions on how to fill our day when we returned from the cruise ship before having to be at the airport in the late afternoon. After my initial contact, much of my dealings were able to be handled by text and I was kept very well informed.
I received a text from Dawn on the morning we were being transported from our hotel to the cruise ship advising me that our ship was being disembarked late from the previous cruise and recommended that the bump are pick up a back by an hour. That turned out to be very sound advice and I received a text from our driver giving us a five minute warning prior to his pickup. The driver was polite and courteous loading all of our luggage and gave us a very informative narration of city that we are seeing on our way to the cruise ship. (I apologize but I do not remember his name).
Upon returning from our cruise and excited for our tour of the city, I was met with the text from home advising me of an emergency involving our pet that would require us to get home as quickly as possible. I immediately contacted Seattle Town Car and explained my situation. They were extremely understanding and said that they would have the driver pick us up as planned but instead of the all day tour he would take us directly to the airport.
I received a text from Jeff (our return trip driver) while I was still onboard the ship to get the ETA of our departure from the ship and advise us where he could be found when we exited the ship terminal. We were again met with a polite courteous driver who loaded our luggage into a very clean and well-​kept SUV that comfortably sat six of us along with a large amount of luggage. We were provided with complimentary water and taken immediately to the SeaTac airport for our unexpected early flight home.
Seattle Town Car’s rates to and from the airport were extremely competitive with all of the other companies that I compared and I was extremely relieved that in our time of crisis with our pet they were very caring and understanding of our situation.
I would not hesitate to recommend their service and will most certainly be returning to Seattle and utilizing them for a city tour in the near future. The information that Jeff provided us on our trip from the ship to the airport leaves me with no doubt that he would be able to provide an extremely enlightening and informative tour of Seattle.

Perfectly professional will use again.
Why not 5 stars? I had requested a call 15 minutes ahead of time and this didn’t happen. I’m a nervous traveler and I admit this is a nit. I plan to use this service again and will update then.

These guys are good. Always prompt.
On our return trip Monday, the driver read a couple of texts while driving (cost one star). Otherwise, very good service.

I started using this service after a cab was unavailable, and the reviews were really good. I was not disappointed! The service was great, the car was comfortable, and the driver had complimentary water bottles. Plus, you can pay with Square which is really convenient. Some cab drivers get really annoyed when you pay with a card, but this service doesn’t mind a bit.
I also like that you can make reservations on the website! Plus, you can arranged to be picked up in the departures area when it’s really busy.
I’ve had Dawn as my driver most times, and she’s really friendly and cheerful. I also used the service several times when my parents were visiting (I felt too guilty about not driving to make them take a Super Shuttle!), and my dad loved talking to Dawn. She also remembers a lot of details about you, so you don’t feel like just another customer.
I always use this service when traveling to the airport. The only annoying thing is that the company name is really similar to others. Maybe they should add (Dawn) on their business cards? :)

When we first moved up to the Seattle area, I tried many different car service companies to take us from Bellevue to the airport. Dawn and her drivers are punctual and professional. Cars are clean and sometimes you get snacks!
We have not used another company since we started going with Dawn and haven’t looked back. Planning on using them to arrange transportation for our wedding.