Immediate Clinic

Biggest waste of time and money. There were no other patients and had me waiting 30 minutes. They only had a nurse practitioner on staff. Went in for a back strain, couldn’t walk, sit without being in extreme pain, told her only relief I got was from laying down. She spent maybe 2 minutes total with me. Told me to go see a physical therapist for which I already had an appointment tomorrow. But that doesn’t help me with immediate pain. If I can’t walk or sit without being in agony, how do you expect me to not lay down. Told her I hurt my back 3 years ago and they gave me some kind of shot so I could at least go back to work. She said they didn’t have anything that powerful. What a steroid or cortisone shot? You’d think I was asking for meth. Maybe she can’t prescribe a steroid or cortisone shot because they lost their license? And she chuckled on top of it! Worst bedside manor, no empathy. Do not go here, made an appointment with a real doctor at my regular doctor for the next day. I’d give them negative stars if I could.

Underwhelmed does not even begin to describe my experience today with Immediate Clinic on Ballinger Way. This morning, my friends 23 year old daughter was not feeling well, and asked if I’d take her to Immediate Clinic for a 10:30 a.m. appointment.
We arrived, at 10:20, my friend exited my car, and as she was walking toward the entrance, she paused several times. She made entrance through the clinic’s double glass doors, and approached the receptionist. I watched my friend hunch over, a position she maintained for an extended period of time — she was vomiting into the small trash can a couple of feet away. I jumped out of my car, and as I made my way into the clinic, my friend, still hunched over, and in significant pain, managed to make her way into the restroom.
I approached the receptionist and asked «has anyone attended this patient, the one who was hunched over here vomiting on the other side of your desk?» The receptionist responded «She needs to fill out paperwork.» I replied «You’re telling me no one has as much as come to see if she’s OK?» The receptionist responded once again «needs to fill out paperwork!» I asked «What does it take to get some help out here for someone who’s obviously very ill, does it take a heart attack — would they still be required to fill out paperwork?»
My friend exited the bathroom, very pale, and still nauseous. Once again, I approached the front desk and stated «She’s obviously not well, is there a room you can put her in, whilst she completes your required paperwork?» The receptionist still insisted she must complete the paperwork! Ten minutes elapsed, the paperwork required for admittance to the see «Great Oz» was submitted, and shortly thereafter, the door parted and my friend and I were walked back to «Door #1»
Once inside, the typical assessment began, however things went downhill from there. My friend indicated she was about to throw-​up — she was handed a blue bag, and projectile vomiting commenced. Soon, the decision was made to move my friend/​the patient, closer to the provider’s desk in the rear of the clinic.
Jennifer D’Andrea, ARNP arrived on the scene, immediately engaged the patient, ascertained the urgency of the situation, and without delay, began treatment, including I.V. and oxygen. We were advised that «unlike a regular hospital, we don’t have nurses running around!» Seriously, how long does it take to check on a patient who was vomiting on the other side of your front desk — where’s the human (e) component? Thankfully, after approximately one hour, the patient was stabilized, and released to return home.

In summation: While Jennifer D’Andrea, ARNP was Immediate Care’s only saving grace today, as a whole, it’s my opinion that Immediate Clinic lacks the professionalism, patient care and customer service I expect from a health care provider team. Before I can recommend anyone to this clinic, they need to undergo a serious attitude overhaul.

Long waiting time with absolutely nobody else there. Then they billed our insurance incorrectly and the office manager never returned my phone call to get things figured out. Then they tried to bill us for the full cost of the service even after our insurance had covered the vast majority of the charges. They sent two nearly identical bills to our insurance who, of course, only paid one of them. They need to get their act together with billing issues, and if they do have problems, at LEAST return phone calls to try and get things figured out. We won’t be using them again.

Absolutely no help. I burned my hand severely at work, and when I arrived I sat for 45 minutes ALONE in the lobby. I watched a receptionist and nurse chat. I had to ask for ice or burn cream to keep my hand from hurting while I was waiting.
The doctor was even worse. He didn’t even come into my room. He stood in he doorway and said «just have the nurse wrap it and come back tomorrow.» WHAT?! No silvadene or anything?
At least the doctor the second day was better. She seemed appalled that I wasn’t given a prescription burn cream.
Overall, it is a very clean facility. But, I wouldn’t go back.

The receptionist Cindy is exceptionally rude to every person she comes into contact with. I’ve been to this location twice now and have been appalled both times at how she treats people — it’s painful even listening to her talk on the phone. She seriously needs to learn some customer service basics… Or find another job.
So if you can deal with a crappy receptionist, do visit the Shoreline Immediate clinic. The doctors and nurses are great! They offer quick, friendly and quality service.

Went in for a quick exam as I had been having some abdominal pains… The care was excellent, and the two ladies at the front were so patient and kind! (My insurance is a pain in the butt, and they took the time to figure it out no questions asked which was a first for me!) So grateful to have such a wonderful location so close. Thank you all for making going to the doctor such a great experience!

I have been there twice so far. First time was not a good experience but I believe that we cannot be perfect all time. When I got sick second time, so I went there again. I did not have good experience. First, they prescribed me two different drugs, but prescription for only one drug was sent over. Since I was not feeling any better after three days, I read my report they gave and saw there was another drug prescribed as well. I called my pharmacy to check if they forgot to give me the another drug. But they said that there was only one drug on my prescription.
Second, they collected a sample and send it to the lab and stated that the lab report will be in within 1 – 3 days and they will call me the report within 1 – 3 days. I called them on day 2, the lab results were not back yet. I did not hear from them on day 3 or 4 either. I finally got a call on day 7.
Since I was not feeling any better, I went and saw my primary doctor. Based on my experience, my recommendation is to go see your primary doctor in first place. Even on there report, they stated «If you are not feeling any better, go see your primary doctor»
But on the positive side, it is easy to get an appointment, friendly people and clinics are clean.

The nurse and nurse practitioner at this location were amazing and so kind. I didn’t see a doctor here, but the care from these two ladies was incredible. They spent the time to listen, ask questions, and give some comfort and assurance before giving me a prescription. I don’t usually even receive this kind of thorough care from a doctor’s office. My experience definitely deserved 5 stars. Thank you to the providers at this location for treating me so well!

The front desk and nursing staff at this location are extremely nice. My problem, however is with the doctor. I came in for an infection and everything seemed extremely rushed, the doctor saw me for less than 3 mins, then ended up giving me the wrong dosage for my prescription (Medicine ran out in 4 days, when I was supposed to take it for 7)… I called and tried to get a refill, but they wouldn’t do it unless I came in again the next day… Well I woke up the next day and my infection was back…

Had a 1pm appointment for a pre-​employment physical and drug screen. I arrived with two other parties in the waiting room. The kind receptionist, Mariko, helped me check in and worked hard to figure out if I would be eligible to have my visit covered by insurance. She had quoted me pricing by phone prior to my arrival.
I wasn’t taken back until 1:50, and after a check of vitals was put into another waiting room. The providing doctor talked to me for less than 5 minutes and left me to wait for the drug test portion. By the time that was done and I was able to leave the clinic it was 2:45. I arrived early to check in originally, but I spent nearly two hours at this clinic for a basic physical and drug screen. Having previously made an appointment I couldn’t believe it took this long.
Staff was friendly and the facilities were very clean. My cost for services wound up being the upper end of the price range I was quoted. The ladies on staff apologized for frustration and offered suggestions for recouping my costs. I would go back but won’t bother making an appointment since that didn’t seem to help speed things up at all.

I stay away from the doctor. I don’t normally get sick, and when I do I let it blow over. I hate medication, I hate waiting rooms, the whole thing. So when my pain got unbearable and I HAD to go to a doctor, and soon, this was the closest.
I was glad there was nobody in the waiting room. They got me in pretty quick and seen by the doctor shortly after that. Dr. Dahlgren was nice, funny, personable and genuine. She and I were able to joke a bit and she figured out right away what was wrong and how to fix it. She understood that I didn’t have insurance, so before taking any tests she let me know the price of each. It was so nice to be taken care of by someone so considerate and kind. I was in an out in about a half hour and am on my way to recovery!
The five stars are for the cleanliness of the facility, the comfortable chairs, and how nice and friendly the entire staff was. If I need to head to the doctor again in an emergency, this is the one.

Great facility, nice staff, clean, quality care. First visit yesterday for severe burn. Come to find out my primary doc works here on occasion and I love him. I’ll be back and have been telling friends about this place already!

The clinic is new, but carrying the name «Immediate Clinic» would lead one to believe quick service. However this is not the case, for a simple TB test I sat in the waiting room for 20+ minutes both at the placement and when I returned to have it read. A simple test like that should be done in 5. Definitely need improvement on their efficiencies. However having said that, they are very nice people.

This is a nice location. Brand new. Well thought out office.
I waited for ages though when there was only one person in the waiting room besides me.
When I was finally called back to have my ear examined, they did not at all solve my problem. They just prescribed me drops, which didn’t work at all. I feel like my ear got worse.
I ended up having to visit a different clinic a few days later and they had me in and out and hearing again in under an hour.

This clinic is excellent! The wait was a little long, but it was worth it! The staff is friendly and check on you often if you are in pain. There was a genuine concern for my well being! And, Dr. Dahlgren was nice, efficient, and helped me with every concern I had. She even called a pharmacy for me! I will go back if I need a Dr., and would recommend this clinic to anyone.

I woke up this morning feeling like a walking coughing zombie and decided I needed to see a doctor. After calling local physicians and not being able to get an appointment at 4 different locations I decided to try out the urgent care. Not only was the staff more welcoming, warm, and friendly than my own doctors office as well as all the other places i attempted to go to, but they actually got me in to see a doctor with in 20 minutes. Not a lot of paper work, and accepted my insurance. Parking wasn’t bad and they are right next store to a starbucks (winning!). I would definitely recommend people going here.

After feeling congested for 4 days I decided it was time to see a Doctor. Since moving to Washington I’ve yet to find a primary doctor so an Urgent Care was the best option. I’ve seen a few Immediate Clinic commercials so I figured I would give them a try. The staff was extremely helpful and after waiting only 5 minutes I was in with the doctor. I would highly recommend them as the place to go to be seen quickly.

Being sick on a Saturday is the worst, however, this place is open 7 days a week with pretty good hours. I was in and out in under an hour. The staff was really nice and friendly and the nurse who saw me first (named Say, I think) was really knowledgable and got me all set up. The doctor had the best bedside manner of any doctor I have ever been to. Never made me feel dumb or inferior like many doctors have a tendency to do. He also seemed very experienced like he had seen just about everything a dozen times. That’s gives me a lot of confidence. They had a lab there and I was out with my results and prescription in under an hour. I love knowing a place like this is so nearby.

When you want a stellar alternative to the expensive, bureaucratic hospital emergency room, and you have the ability to get there in your own or a friend’s vehicle, this place is IT. Coverage compatibility, hours of operation (8a-​8p, 7 days a week), pleasant atmosphere and staff, qualified medical team, and family-​friendly if you need to bring little kids along. We are in the area, and in our experience, this clinic is the best alternative all-​around.

Good quality medical care, quick service from caring health care providers. My visit was quicker than I expected and left feeling like I was well cared for. I would recommend this clinic to my family and friends.