Big 5 Sporting Goods

Absolutely worse customer service ever. We were in there on Friday the 18^th of December to buy pocket knifes for Christmas presents. There were three people needing help and two women behind the counter. One was helping a couple buy a gun, the other was helping a lady with a knife. She took the ladies knife to the counter saying she would be back in a minute to help us, keep in mind we had been waiting for help for 20 minutes. You guessed it she never came back to help us. Another twenty minutes and having to go ask for help from the register area twice someone else came to help us. This is not the first time for service like this, this is consistantly the service we receive. Get your act together people.

I had never been to one of these stores before so I had no idea what to expect. I was impressed. They have a good selection of sports/​athletic/​recreational stuff at great prices. The store is not that big so I was impressed with the selection they had. I found exactly what I was looking for and more. I’m sure I’ll be back god more in the future.
The staff is helpful and friendly.

This was a hard review. The prices are fantastic if it’s on sale, if not don’t bother. The selection is just ok. The service is the the main problem, it’s never consistent always really hit or miss. I don’t know if the same guy is still managing it but I would imagine if he needs a new job he can always get one over seas with ISIS.

I’ve never liked their selection. I’ve shopped there because of location only, but when I have to show my ID in order to exchange something WITH a receipt, they lost me. Store policy, really! Treat all your customers like thieves and you loose them. From now on, I will make the trip to Sports Authority at Northgate, better selection and I bet I don’t have to show them my ID!

I like to shop at local stores, so I went to Big 5 on Saturday to buy my grandson some cleats. The young lady at the register greeted me warmly, told her what I wanted and she paged someone to help me. Mind you I walk with two canes, I was pleased. Went to the shoe dept and the clerk was helping two others, I waited my turn. Then this guy who just walks into the store, gets helped by the clerk. I stated, I was next and here before him, I was told he would call someone for me, since he was helping that man now. Well I told them at the register I was leaving the store and going elsewhere. I went to the sport authority on 196^th in Lynnwood and made my purchase. I dont mind waiting my turn even though I am in pain, two customers ahead of me, I wait patiently. But to have some one cut ahead and I speak up and am told to wait again. Lousy service no service. If you are impaired by any disability dont go there you are invisible. They dont want your business by the way they treat you.

My 9 year old son and I visited the Aurora Village (Shoreline WA) location earlier this week. We were shopping for baseketball shoes. We went to the shoe section and found the style he liked. I then went to find a staff member to measure his feet. I guess I should add that when I found him he was leaning over counter chatting with a young lady that was working as cashier. The young man measured my son’s foot and said he wore a size 9. I thought this odd as his last pair was a 3 ½. When I questioned him he said he doesn’t work in shoe department often. As this young man went to find the shoes in the back room, he stopped and said «actually, it is about time for my 10 minute break. Okay if I get someone else to help you?» I was shocked and said «yeah, I guess.» The young man comes back a few minutes later and says the «dude» that will be coming to help you is helping someone in gun department but would be over in a while. I replied «seriously…oh well, I guess I will have to wait.» So we wait for about 10 minutes and I see the entire staff (4) congregating around the counter area. As we are leaving one of them mumbles — «thanks, have a good night.» I couldn’t let it go — I tell them that the young man needs to develop a work ethic. The young man asks one of the others «didn’t you go to help them?» The guy replies «no — I didn’t.» No apologies, no offer to make things right. Unbelievable. I tell them I have been in many times before but I guess I should go to Sports Authority. Again — no offer to make it right. Shrugs, mumbled apologies and then back to their conversations. The staff seemed to think it was humorous. Too many options besides Big 5. Sign me — A Former Big 5 Customer. I was very impressed with Sport Authority — helpful, friendly and knowledgable staff.

I’ve always found what I was looking for here, but the staff are incompetent, lazy, and indifferent. No one could help me decipher what the women’s swimsuit sizes translated into. I asked to try some on in the fitting room and was told that someone would meet me there to let me in. I waited FIVE minutes and no one came. I went to the front counter again to check on the status and was told someone would be right there. LIES. I finally flagged down a nearby employee who was of no help. I finally crawled under the door and tried some suits on.
I was livid, but unfortunately will have to come back here as it is the only sporting goods store that actually has a good selection of everything.

I have been in here a couple of times trying to find some type of floaties or bathing suites for my 2 year old daughter to wear at the pool and haven’t really been that impressed with their selection. They have a very limited selection of items, and I mean very limited selection. I was just there today and only found two items and neither of them looked that great. Maybe I will have better luck at Target.
Other than that, I do have to say they do have a decent selection of other out door items and their prices seem to pretty reasonable. I would probably go back for some of the sporting supplies they have since they were cheaper here than other places I have been to. The employees working here seemed really nice, were very helpful and anyone who had a question they were right there to answer it.

I’ve been to this Big 5 countless times and I’ve usually found success with what I’m looking for.
They don’t have a huge collection of swimwear or athletic clothing, so you may need to find a larger chain store if you are looking for something particular. But this is a great place for actual sporting goods like bats, gloves, balls, skateboards, various hunting and skiing gear, plus tons more. And don’t forget shoes — they have everything from plain sneakers to cleats to running shoes. They even sell slippers.
Employees are friendly — last time I was in with my family, we had a really good experience with someone in the shoe department.
Overall, I like Big 5 and this is a good location.

I went there after my Costco shopping. I was just going to pick up a couple GU’s for my workout. The store is really not big. It’s very crowded. There were a lot of selections of outdoor activity gears. But, there were only 3 flavors of GU :-(
I went to the wrong time because their register/​cashier was down. It took me almost 30 mins just to get a couple of GU’s. However, the store assistant manager was really polite and trying to tell the customers the situation.

I, really like shopping at this store. They have great shose as well as great boots. The staff there is great and really helps their patrons out and gose out of their way to help.

When I talked in there. Very cramped and crowded of things. Kind of messy too. Does not seem accessible for wheel chair or strollers. Just my opinion and thought.

eh, it pretty much sucked.
enough said. Need more training in customer service, customer friendliness, & customer appreciation, Sometimes I just get tired of rude people, They got to get thru with it & just keep on livin.

My boyfriend and I went to this Big 5 in search of work boots. The store was pretty small and I noticed immediately that their selection of merchandise in general wasn’t great.
We located the shoes, and spent some time browsing. We spent at least ten minutes in the shoe section, and no one came by to help us. Since they keep all the shoes (with the exception of one shoe, for display), in the back, this was frustrating. We couldn’t just help ourselves and try things on. We were dependent on non-​existent sales help.
We finally found someone to help us, and the fella requested to try on a size 10 of the shoe he was interested in. The man nodded and disappeared into the back.
It took way too long for the employee to return with the shoes. After several minutes he reappeared, and handed the box wordlessly to my boyfriend. He tried them on, but needed a slightly larger size. Unfortunately, the only employee we’d seen had now vanished, leaving us once again, shoeless.
The poor service was so frustrating that we left — despite the fact that my guy wanted those shoes. We got in the car and drove to the Lynnwood Big 5 instead.