Installed a patio cover for us. They were fantastic and came highly recommended. We love our new patio cover!
M R.
Classificação do local: 1 Roseville, CA
NEVERFOLLOWEDUP! My husband and I were looking for a company to build a backyard patio cover for our home and talked to several companies at a fall home show. They called us later to come out and do an estimate and we agreed because the employees seemed very knowledgable and one of the people we spoke to was part owner of the company. The next week a different employee came to our house whom also seemed very professional and we discussed the project. He gave us a high level quote and told us he would send us a packet in the mail detailing further information and a more accurate quote. We told him we were very interested and would be ready to do the project at the end of the next month. A week and half later we still had not received the packet in the mail so we called the company. The woman who answered the phone said she could not find our information in the computer nor could she find any record of someone coming to our house. She apologized and said she would check in to it and give my husband a call back. Well, that was almost two weeks ago and still no return phone call. Unfortunately, for them this was going to be a very expensive project and they were offering a unique design feature that we were very interested in and willing to pay for. I’m not sure the quality of their patio covers, but if their lack of customer response and organization is any indication, you probably should consider taking your business elsewhere.