Comfort King Heating, A/C & Solar

Mike Kerslake has grown his Comfort King business from being an HVAC technician to now offering full service, including oil delivery. Comfort King offers a very competitive price for oil, service contract, etc. If Mike is not doing the servicing, his staff is just as good as having Mike there. We had a problem, with heat not being delivered to one of our bedrooms, and Mike’s technician was the only one to solve the issue. Thank you Comfort King– I will be recommending you to all my friends!

Can’t say enough good things about Jim and his crew. If there is a more considerate, tidier contractor out there I have not met them. His installers lived in my attic for the better part of 2 weeks and never failed to tarp the entire path between trucks and my upstairs, vacuum the rugs each afternoon and even wore cloth covers over their shoes. No loud music or conversation for that matter. The new HVAC and Solar installations are working great, too. Office staff have been very helpful as well. Many small details add up to make Comfort King a local gem of a resource. Send them all your HVAC and solar work. You will be glad you did.

I am so disappointed to have to write this review after hiring Comfort King to install a ductless air conditioner system on my home and then my Grandfathers home. I raved a few years ago about their service and would still be raving if, when I called today, they responded to fix my unit. I FULLY EXPECTED TO PAY FOR THE SERVICE. Instead of scheduling an appointment, I was told that due to the price of gas they were no longer servicing my area in Sutter Creek (gas is the cheapest it has been in what, 7 – 8 years). I guess you were willing to come this way when the economy was in the bucket but now that El Dorado Hills is booming again you are no longer interested? They told me to find someone local. I am sorry that you are willing to leave what was a loyal customer out in the «hot», instead of the cold. I will find someone local. You lost a customer and all future referrals. Isn’t the cost of keeping a customer tiny compared to acquiring new ones? Is there such a thing as service anymore? We will treat you like royalty? I got royally snubbed…

We had water dripping down into the unit below a condo we own. Thought it might be the air conditioner condenser. I called several HVAC companies, but all of them made me nervous with their lack of professional initial response and loose commitment.
My experience with Comfort King started with the office manager Liz who also answers the phones. Professional, pleasant, responsive, and full of positive energy. She had the owner Jim out to our unit quickly. Jim is professional, very experienced and also goes out of his way to explain the process as well as the issue and resolution. He found the problem, and provided a fixed fee quote. He fixed the problem, but had to return the next day to check it, and also found another problem which he fixed. For the same fixed fee price. The neighbors downstairs and I were very happy.
I can’t recall the last time I had a pleasant experience and a positive outcome when dealing with issues like this. But as it turns out, it is still possible. Thanks Jim and Liz.

This is an amazing company. Great product, very professional staff and best pricing. We are extremely pleased with our new system. We have a long, thin, multi-​level house and they worked out a dual-​control system plus a state-​of-​the-​art wall unit in a guest room so all parts of the house can be controlled with the most energy efficiency. I would highly recommend this company.

We had our driveway and side concrete pathways redone by a local company who needed us to move our A/​C compressor, as it was right where the work was going to be done. I spoke with Liz at Comfort King, and she scheduled the removal so that it would be close enough to the start of our concrete demo that we wouldn’t have to be without A/​c during the hot days. Then, as soon as the concrete was done and I called back to schedule, I was put onto the schedule quickly and the re-​installation was done by Jim, the owner.
We have had very positive interactions with the people in this company, and the price to remove and reinstall was very reasonable, $ 359. They also counted the work as a spring/​summer A/​C check up, which as part of our free 1 year service we were to get one summer 2014 and a fall check up in 2014. Since we paid to have the re-​installation work, which requires everything be checked, they extended our spring/​summer free service to 2015.
We also had them do an annual heater/​air conditioner maintenance check on our rental house unit, for which we got the $ 69 deal.
They have been reasonable, reliable, and friendly.

I turned on my air conditioner for the first time a few days ago only to find that it was not working. I called another company to repair my A/​C. That technician said that my system was too old (10 – 11 years old) to purchase replacement parts. I was told I needed to replace the whole system. I did not think this was correct so I called Comfort King for a second opinion. When the service technician came out he found the problem immediately. It was a part he had on the truck and was able to make the repair on the spot. He told me what part I actually needed, he also told me about parts that are showing signed of wear that I should consider replacing, and we did discuss the possible replacement of the system because it is getting older. What I appreciated was that I was given honest information and options. I would highly recommend this company. (my first post was filtered out and I’m not sure why so I am trying again)

After posting my review, Comfort King posted their own response which was inaccurate and misleading. A few additional things should be pointed out:
1) Comfort King about 5 or 6 years earlier had installed a $ 7000+ heating and A/​C system for our home. It came with a 10 year warranty, mosty of which I believed included parts and labor. They said it was a great product and would be reliable.
2) When the A/​C unit stopped working it was due to a «connection» coming loose somehere in the A/​C unit/​compressor and reportedly leaking all freon. This was either a defect by installer or manufacturer.
3) At time of repair, I was out of town and in a real bind. I trusted Comfort King. In turn, they charged over $ 50 lb and over 12 lbs of R 410A. I was told by their office the cost had gone up significantly and thus that is why it is so expensive. Well, for a guy to re-​fill the unit and make over $ 500 profit for a 45 minute job is a joke! Moreover, Comfort King as the installer should have stood behind the product and been fair to me, their customer. Instead, they made a «killer profit». To make matters worse, they required I pay the full amount and they would then submit it to insurance for reimbursement – but they told me insurance would not even cover half. As it turns out, the insurance only covered around $ 350 and only paid about $ 10 per lb of R-​410A. Yet, Comfort Kiing felt it was «honest» to bill me $ 52 lb for a system they installed and reportedly stood behind.
4) The owner, Jim, responded to my review stating it was due to some sort of corrosion. That is completely false! No repairs were made to the coil and no parts were required; rather, the tightening of a loose fittng is all that was needed. In all, it cost over $ 800 between the inspection, leak test and R-​410A refill. Amazing!
5) Several emails were sent to Comfort King addressing my concerns. Their response was more along the lines of «I agreed to pay» and they have «overhead to cover». Wow – who would have thought overhead for storing R-​410A would be a markup of 1000%. Once Comfort King became aware of my concerns, they should have tried to make the situation right – not once was this done! Their attitude was clearly driven by making a large profit and not valuing the customer or the fact they installed the system and failed to stand behind it. Very disappointing.
6) Here is what I thnk Comfort King should have done: A) Charge $ 125 to inspect system and find leak; B) charge $ 10 lb for R-​134A and C) charge an install cost for the R-​410A of $ 75.00. Instead, they charged over $ 800!
FIND ANOTHER COMPANY THAT STANDS BEHIND THEIR PRODUCT!

We had Comfort King install a 10kW (fairly large) solar system on our home and have been extremely happy with the experience.
With an investment this big, I had done my research ahead of time. I shopped DIY component prices and came up with what I would consider a fair value to have a similar system installed. I sent out a request for quote to about a dozen solar installers in the area with my expectations on price. About six came back to me. Of those, a few were trying to quote me prices well above my target. The «big» national company kept coming back with a higher price as well and I kept sending them back just to have them come back again. Jim Silva (the owner) from Comfort King originally told me a price that was about 33% to 50% higher than I was seeking and I mentioned that he should check his suppliers since I suspected they had dropped in price since the last time he used them. Sure enough, Jim called me back in a few days and said I was right and that he could do it for the price I was asking. I had two similar quotes and wound up going with Comfort King because they offered to do the job without using subcontractors and have been in business quite a bit longer than the other.
Jim and I worked out the equipment list and the layout. Throughout the installation process, Jim and Gabrielle communicated every step to my wife and I. It was nice that the company owner was doing much of the work himself and you knew he took pride in his work. Jim even made it point to be there bright and early and off the roof by noon or so to prevent damaging the asphalt shingles from foot traffic once they got warm in the summer heat. In a few weeks, they were done, the system was flipped on, and it’s worked great for six months or so.
Gabrielle handled all of the paper work for the California Solar Rebate Initiative program. I had to sign them and then wait for my check to appear. Now that I’m generating plenty of power for our house, I expect to see a much lower bill at the end of the year. With the great price and rebates, I expect this investment to pay itself off in about five years.
I whole heartily recommend Comfort King and recommend them whenever I can. Depending on how our summer usage sizes up and any future electrical needs we may have, I may even have them come back out to expand our system.