Stark Street Lawn & Garden

The bald guy is a jerk that ignores customers standing in line. He basically refused to help me. He should lose his job for worst customer service ever. He helped others that walked in after me. 15 minutes later someone came from the back and helped.

Take your business anywhere but Stark Street Lawn and Garden They are a complete JOKE.
The only reason that I am giving them 1 star is that I can’t give them a Big Fat Zero. They are listed as a Stihl Dealer. I went in today to have them take a look at one of my chain saws because I needed it Today. I was told that the mechanic was at lunch 11:20am, a few seconds later some guy wanders out from the back and I am told that he is the mechanic. I asked him to look at the saw and just see if he could do a minor adjustment to get it to run smoothly. He said he was too busy and that it would take at least three days to look at it. I again asked him if he would spend 2 – 3 minutes with it. Nope can’t bother with it there are other people waiting (NO one else in the store).
I left the store went to PAPE in Hillsboro, the sales manager (Not the mechanic) spent 2 minutes running and adjusting the saw. I thanked him and then went in to their show room and bought a Stihl Pole chain saw $ 500.00+
SO Take your business anywhere but Stark Street Lawn and Garden They are a complete JOKE.

Well it’s official, updated review goes down to one star and that’s because that’s as low as Unilocal allows… I wanted this place to be a superior alternative to big box stores for lawn, garden and power equipment. In fact I wanted it so much I kept telling myself the bad service is/​was a fluke. I kept going back giving benefit of doubt until recently when I stopped in the Beaverton store in the weekday afternoon looking for a tow behind lawn tractor lawn thatcher… I walked in, causally walked around (small store, about as big as a generous master bedroom) while two employees banged away at the PC. I intentionally tried to make it clear I was killing time awaiting help. Finally I had to walk up to the counter and stare right at the dude. I told him what I was looking for, this is what he told me I swear «I don’t carry any of that kind of stuff here, try the Sherwood store» same company different location 30 – 40 min drive away one way. That’s it… No checking inventory, calling down there or anything for that matter… His demeanor suggested «run along boy, I got important stuff to do here»
Forget it and this store forever… Shame really, they sell nice stuff and one would assume there is value shopping at a specialist. I have 4 direct experiences with this company over the last 4 – 5 months, including most recent. Every time has been a let down :(((oh thanks Stark Street, due to your sending me packing after I tried to be a customer I found exactly what I was looking for elsewhere. $ 670.00 later I have my tow behind lawn aerator and thatcher.
Signed: maintaing a ¾ acre of mature landscape using your competitors equipment.
Experience was great pre-​sale but afterwards not so hot… I can’t say I would purchase here again or not. I definitely won’t go out of my way! Probably will just forget about stark street lawn and garden

If I could give no stars I would. The customer service here is severely lacking in any common decency. They treat customers who bring in warranty items like criminals and then do not get back to you for weeks about your item. When they finally decide that they either will or will not fix it they then try to return a broken piece of machinery to you for a fee (on a warranty item that should have been properly fixed and then not cost a thing). The fact that they are still able to keep any customers baffles me.
If you want speedy service with a smile do not go to stark street to conduct any business.