Pride Disposal Co

Wow, this is some of the worst customer service I’ve experienced. They give incorrect information if you call in, and then you have to work harder and call them again to fix things once you realize you received incorrect (or no) information about something. Then when you call in, they just recite their policy and say that’s the way they do things. They never apologize that another Pride rep gave incorrect information or no information at all. They blame the customer. They’re really awful. It does make one think of organized crime because obviously nobody seems to think it matters to give decent customer service.

As a long time customer of Pride Disposal Co., I have nothing but good things to say about them for the service we’ve had by them over the years. It doesn’t matter if its been by a driver, over the phone or in the office, we’ve always been treated politely by the folks who work there.
There is never extreme rate hikes either, which is more than I can say about Sherwood’s Water Dept.

Be careful who you speak to — you may speak to someone who thinks sarcasm is best way to handle customer service.
Unfortunately, the company has several individuals giving out incorrect information to customers about service procedures and then that effects the customers negatively. In my example, both myself and my husband have been told on separate occasions to call in for pick up as late as the morning before. Yet, this morning we were told that was not procedure at all so we will need to have pick up next week. We’ve had similar issues with the company in trying to pay our bills.
Note to company: When a customer calls in because they’re frustrated with your service then it’s best to provide at least adequate service. Please don’t get an attitude with customers, it’s not good business.