Sylvia’s Professional Cleaning Service

I’ve used their business once and was pleased with how well they did their jobs the first time. Then I tried to schedule a second house cleaning. I think a business should try to cater to my availability not the other way around. I value my time tremendously. I don’t appreciate having to bend over backwards to reschedule an appointment that was previously agreed upon well in advance in order to accommodate their schedule resulting in me having to change my plans based on the expectation that my original appointment would be honored. Their unprofessional scheduling and inability to manage customer expectations is why I would not recommend this business.

I called Sylvia’s to clean a vacant three bedroom, two bath house. The house was sixty years old with the same owner so it needed a thorough cleaning even though there was new paint, carpeting and appliances. Two young ladies, Salome and Miriam showed up on time and ready to go. I explained what I needed and they went right to work cleaning the bathrooms and kitchen, including all the pantries, closets and windows inside and out. When the screen repair guys showed up, they were willing to go outside and clean the windows as the screens were being repaired. They were very polite and fast. Before noon I had the entire house cleaned and ready to go, Their prices are reasonable and I would recommend them highly!

Cleaners did an excellent job! Sylvia was very accommodating since I called this morning and needed cleaners for tonight. The setback is that they are located in Sherman oaks and is far from the Calabasas area and so they had to charge a bit more for traveling fees but the ladies were very nice and very hardworking. They cleaned as I asked and even more. I would highly recommend this business, especially if you lived close by.

They just left my house and I am overjoyed! I don’t think my house has ever been this clean. Very professional, showed up a few minutes early even. They paid close attention to detail and were even able to get my shower doors crystal clear again. They have definitely got a repeat customer here!

This was my birthday weekend, I had people coming over for a pool party, everything was in place, except my place was a mess! Now I usually don’t write reviews, but Slyvias cleaning came through last minute, and to thank them, I’m writing one now.
So I’m at the point waking up on a Monday morning, (part of the 4 days I took off work), cake, Pizza, booze, the only thing left was the messy house. From doing some light construction, to having my cat be her own recking crew, you couldn’t walk barefoot on the floor, letting people in to this mess was not an option, I managed to get in touch with them last minute, they were originally sending over a 3 person crew for 1.5 hours, the size of my place, 3 people would only take an hour max, to make the place perfect, so I said send them over. Slyvias cleaning called me at 3:30, saying their crew wasnt going to make it till 5:30, now I’m getting nervous, however they said they had a 4 person crew that can be there by 4:30, for the same price. When I heard that, I said send them. 4:30pm, they arrive, I told the the main areas that had to be spotless, and they went to work, 45 min later, my place was sparkling! Thank you Slyvias cleaning for making my birthday!

I needed cleaners and found them from Unilocal.When I accidentally overpaid, the worker told me I paid too much and from there I knew I can trust them! They do such a great job with my house and I plan on using them monthly.

I used Sylvia’s yesterday for the first time and was very impressed! I did a two hour appt. for a deep cleaning of my kitchen and bathroom. Beatriz and Johamy arrived right on time, listened to what I needed and were focused on getting right to work. When they were done my place looked as good as new! I’m very pleased and highly recommend their services.

So I travel a lot. One day, I had took a last minute international trip and arrived the morning of when my fiancé and a few friends are flying in for the weekend. So I have in front of me a situation with a filthy apartment that would take 5 – 6 hours to clean myself, no groceries or drinks in the fridge, filthy car, laundry to do, reservations to make across town through the weekend, and 10 hours to do it all. Subtracting an 8hr job, make that 2.
I called EVERY maid service on Unilocal,and these guys were the only ones who accommodated my targeted time window for service. Not charging «last-​minute reservation fees» was a pleasant customer-​service bonus, even though I would not have objected to it.
Interestingly, I could not get through to them on the phone. The main line is a cell phone. The entire inquiry, pricing, appointment, process was through text message… all within one hour in parallel to me firing up the dishwasher, laundry, dry cleaners, and groceries before I started my working hours. LOL. Talk about being up to date.
All said and done everything is complete. My apartment is clean enough to eat off the floor. I even had enough time to make a coffee and drive 30min to the beach to catch the sunset before I head to the airport.
Thank you Slyvia team for turning a 10 hours of proposed hell into a stress-​free and an insanely productive day. I will most definitely be reaching out you again in the future, and probably by text message again :).
Cheers,
Moh

We were referred by a friend when searching for a cleaning service for the first time. I never thought I needed help cleaning but was having a lot of out-​of-​town guests over for the first time and wanted the place spotless. I don’t think of myself as a messy person and my husband and I cleaned the house pretty regularly, but I was absolutely amazed by how the clean the house was after they were done! We’d spend entire weekend cleaning and it was never got as clean as when they came. We’ve now been using Sylvia’s services for over a year and wouldn’t dream of having anyone else. I’m always so happy after they come because the house looks amazing and smells so clean. They really have an attention to detail that I appreciate greatly.
Some people have voiced in their reviews that they are annoyed by the texting — if you don’t like texting, here’s an idea — call them! You’ll likely get their voicemail, but someone will call you back pretty quickly. Also, if you wanted them to clean something that they missed? Hey, guess what? Just ask them to do it next time and they will (crazy, I know)! Also, regarding the sometimes being late — though I’m sure they do their best, they can’t always anticipate how long the previous house/​apt is going to take or there could have been traffic (this is LA, afterall), so maybe they’re a little late so deal with it or call them.
Everyone that I have encountered with this service has been nothing but friendly and accommodating and I would recommend them to anyone looking for cleaning services in this area.

I would not consider my apartment to be «dirty,» but every time Sylvia’s cleaning crew comes it is SO much cleaner!!! They do a great job and are very nice. This time around I scheduled an appointment the day before and they were able to accommodate. I asked for the crew to wipe down the inside of my fridge and they took care of it. They are very fast and do a thorough job! Definitely recommend. :)

It has been about 5 months since I started using this company. I have changed my rating from 5 stars to 1 star for several reasons.
The first reason is that the quality I have gotten in the last 2 months has severely declined. I had a problem with the original cleaning crew. They had forgotten to clean one of the showers and the laminate floors were slippery. They returned and acted rudely. They were over an hour late and I had been clear that I needed to be somewhere shortly. One maid was arguing loudly with someone on the phone for about 10 minutes. They were then talking and laughing loudly upstairs while I waited downstairs for them to finish. When they came downstairs, I asked the English speaking maid what they used to clean the floor. She said Murphy oil soap. I explained that they needed to use another cleaner on the floor because the one they used was only appropriate for real wood floors. I suggested a few cleaners and she insisted they were just going to use water because they didn’t have anything else. I told her that would not get the oil off the floor and suggested Windex. All of a sudden she didn’t speak English. I fired that crew. I fired a second crew after doing a terrible job twice in a row. I was told that they were looking for a replacement for one of the girls because she is new and does a bad job. The third crew did a fine job.
The second reason I changed my rating is that I got sick and tired of the crews showing up hours late. Almost every estimate of time that they would be there was off by an hour or two. Funny thing is that they give a time window of one hour already. I got sick of wasting my time waiting around for them.
The third, and perhaps the biggest reason is the customer service. The first few times something happened, I accepted apologies and moved on. Then I started noticing a pattern of calls not being returned; both after leaving a message and texting as well as after being verbally promised that I would be called back.
Then there was the fact that GiGi, one of the girls who answered the phone (she’s got to be like 15), could never give me any correct information. She seems like she is just a young girl who has no idea how to handle customer calls and has no knowledge about the business. The final straw with GiGi was that she charged our card without being authorized to do so. When I finally spoke to her, she said that she misunderstood me. I was VERY CLEAR and repeated twice that they could charge on Monday and she charged as soon as we got off the phone.
The worst part of this terrible customer service was the constant promises with no follow through; or lies as most people call them.
I will no longer be using this terrible service! I’ve had enough!!!

I needed last minute help with cleaning my house upon move out. Sylvia was able to send a crew the next day. They saved me, and did a fantastic job! They are very thorough and it’s also awesome that they take all credit cards.
Now we use them for regular service at our new house. They are very friendly and easy to work with. They are also really good at cleaning around me on the weekdays since I work from home.
I haven’t had any problems, but if I did they are very communicative and care about my satisfaction. It’s nice to work with a profession and dependable crew!

They really, really need to figure out their scheduling system — endless texts and unpredictable no-​shows are a real problem. That said … the service is very good. As with any service like this, you have to let them know if they aren’t performing to expectations. But having the ceilings AND windows cleaned (not dusting the ceilings, but actually CLEANING them) without asking was a real plus. I’ve always been impressed with Sylvia’s. Except when they don’t show up or tell me at the last minute that they need to reschedule. That’s really irritating.

The girls from this company did a very good job cleaning my house. Quick, efficient and friendly. Highky recommend their service.

Best Cleaning service! Very professional! The customer service is fantastic as well as the price and cleaning skills! I will always use them in the future. Highly Recommended!

My wife and I were frequent monthly customers until one day in March when we discovered $ 500 had been stolen from our house. Granted, we did not have a video to prove that the crew took the money. But we did not have anybody come over to the house between the cleaning date and the date we discovered the money was missing. And we did not spend the money during that time. The money was tucked away in an envelope within one of the compartments in a buffet table, and not out in the open. Whoever took it may have found it while dusting the buffet table.
You really find out how professional or unprofessional someone is when an issue arises and see how they handle the issue. We spoke multiple times with Sylvia in a civil manner, but she would not accept that her people could have stolen the money. Instead, she kept turning the table on us, saying we were the ones mistaken. She promised to investigate the crew, but never really did. At one point, she said she would split the difference and offer us $ 250 as a sign of good faith. To quote: «It’s just money.» When we followed up a few days later, that promise disappeared. We have since filed a police report and are working with a detective.
I would caution anyone from using Sylvia’s cleaning service.

I was moving out of our apartment and needed to find a good cleaning company that would do a complete thorough cleaning. I came across Sylvias Cleaning and noticed the great reviews on Unilocal.I decided to book with them and try them out.
I was concerned how well they would do the job because our place was a mess and my boyfriend and I really left the bathroom and kitchen pretty dirty. I am 9 months pregnant and I could not keep the bathroom clean due to the chemicals in the cleaning products. So the bathroom had built up soap scum and grime. It was filthy. The ladies estimated 3 hours to clean our apartment which was fine because I knew it was hard work. They were pretty confident that they would leave the place spotless.
I was so impressed with how they cleaned the place. It was soooo clean and looked. 10x cleaner than when we moved it. They really did an excellent job and the best part is, we were able to get our full security deposit back thanks to them!

This is the first time that I have written a bad Unilocal review. I write this review after realizing that as a result of Sylvia and one of her employees, I no longer feel comfortable with soliciting a cleaning service to clean my home:
I had contacted Sylvia a few months ago to perform a move-​out cleaning. The night before the cleaning, Sylvia text me and asked if I would agree to (3) of her employees cleaning my house instead of the 2 cleaners that I originally agreed upon. Sylvia indicated that they had a busy schedule the following day and with (3) cleaners they could get the job done faster and at a slightly higher cost– I agreed. However, on the morning of the cleaning, (4) of Sylvia’s employees came to clean the house. While the employees were cleaning the bathrooms and the kitchen, I removed all of my clothes from the bedroom closet. My clothes were the only items I had in the house. I placed my sun glasses in the closet and when I returned, 5 minutes later, the sunglasses were gone.
While the sunglasses were not that expensive, I still felt violated. When I questioned the lead employee about the glasses, she immediately addressed the other employees who had been working upstairs near the bedroom. The employee then suggested that I must have inadvertently packed the glasses in my truck. After 30 minutes of the employees looking through every piece of clothing in the truck, I was told that I must have misplaced the glasses and that I would eventually find them. I knew that I would never find the glasses – because they had been stolen. I called Sylvia and she assured me that I had misplaced the glasses and that I would find the glasses at a later date. Then, Sylvia had the audacity to charge me $ 90.00 more than the agreed upon rate. I paid the Sylvia the rate that I had agreed upon. There were several drawers that had not been cleaned.
In addition to the fact that I no longer feel comfortable soliciting a cleaning service, I was also frustrated that Sylvia did not take responsibility for the actions of her employee. Sylvia then charged me $ 90.00 more than I had agreed upon – after her employee stole an item from my house. It has been several months since Sylvia’s cleaning crew came to my house. I write this review to confirm that I have not found my glasses and I never will. I have no doubt that if this employee will steal sunglasses, then I am sure the employee will not hesitate in stealing a more valuable item.

Hired Sylvia’s again and still 5 stars all the way!!! My place is spotless and I just can’t recommend the ladies more then I already have !!! Just simply amazing!

First time using them today. They did a great job and also were friendly. Deducting one star for being almost 45 min late. But considering the quality of work and communication from the office, I’ll use them again. Happy with the work.