Ralphs

The only reason I come here is because it’s right by my boyfriends place. It’s not horrible but it is always packed, even after midnight.
The lines are typically long and take forever. There’s also very nice employees but one Asian employee who is very odd and gives me and my BF dirty looks for no reason.
Parking can be a hassle at times and leaving the lot is even harder due to current construction on magnolia.
It’s okay but not the best.

A word of warning to Ralph’s self check out users. When you swipe or enter your rewards card before ringing anything up, like it asks you to, your card/​number will not be processed despite the fact that it says it has.
I noticed that none of the discounts were applied to my total and a jerk that worked there told me like I should have known already that I have to hit a button on the touch screen to enter it in, otherwise it won’t take.
This is just one of another ways that shopping at Ralph’s requires you to be diligent that you aren’t being screwed. What an awful feeling. I keep regretting going back here.

Let me preface this by saying that I am not all that impressed with California grocery stores. Maybe that’s my east coast transplant-​ness, but I really expect more. I am seriously used to all grocery stores being like the fancy Ralph’s in Sherman Oaks. The lack of quality grocery stores and prevalence of sub par (and expensive) grocery stores in LA is astounding.
This Ralph’s is just ok. It’s old and smaller than most. The parking lot is always full and people drive like jerks– be careful. The produce section is ok. I’ve never had a problem with not fresh vegetables. The meat section is sub par, not a great selection at all. It does not smell like fish, so that’s a bonus. The cheese And deli sections aren’t great, especially the cheese. Not a lot of variety. When it comes to specific things that I need, I usually cannot find them here. Example: the other day I needed fish sauce and couldn’t find it. That is something that any international isle should have. Seriously right up there with Sriracha, which I have also had issues finding here. I’ve never had to wait in line more than 5 minutes, so it is usually easy in, easy out. Employees are all very friendly and helpful.

This Ralphs is not the best. Maybe it’s not their fault, but it is always packed with people. I mean there is no day that you would stay in line. Otherwise, just another Ralph’s.

No one knows how to answer a phone at this trash hole of a grocery store. Literally writing this while on hold. Get your shit together Ralph.

Another star for the mouth-​watering filet mignon (5 stars) I had the other night… excellent meat dept and floral dept.

Great super market for grocery shopping everything is always fresh and delicious. Always coming here with the kids and wife

Based on my friends experience at this store and follow up with the manager, I will no longer be a customer.
Our dear friends whom happen to be a different skin color than myself use this store as there home store.
This weekend she had the worst shopping experience any young mother could have.
At the store with her small child in the car seat and attached to the shopping basket she proceeded to fill her cart with nearly everything on the list. When the child sleeps us mothers rejoice in getting things done.
Only to feel like she was being watched extra closely by a female worker. Trying to think nothing of it she finished up and noticed the same worker was watching her check out and empty her cart. She called her over to say did she remember her from when she was pregnant and that the baby was sleeping. At which point the worker took the opportunity to even lift the babies blanket off her, obviously and very noticeably looking for items. Of course nothing was found and the young mother was so shocked she didn’t say anything at the time, even after the women woke the sleeping baby.
I am so appalled and mortified that profiling of young mothers and people of other colors have to experience. Managers need to train their staff the laws and how to best look for shoplifting. They also need to apologize when mistakes have been made. Shoplifting does occur and none of us like paying higher costs because of it but, we dislike it more when you harass, embarrass and unnecessary profiling.

Came here tonight to pick up a few things. I go to another ralphs that actually is cleaner. Manager by the name of Rick is a complete jerk. Just read another reviewer complaining about Rick. He is a disgruntled old man who hates his job and life. Period. That’s the only reason how he can cope with being an a-​hole. To take his anger out on others. He needs to learn how to respect customers. This ralphs location has lost me as a customer, if you could even call me a customer. I only stopped by bc it’s on my way to the gym. I thought the corporate office would hire nice and more professional people as managers.
Overall: F

I shop at this Ralph’s all the time and they would have gotten more stars if it wasn’t for one particular manager at this store. His name is Rick Levine. Honestly I don’t understand how someone with piss poor customer service skills and unprofessionalism has a position at this establishment. I have dealt with so many managers and employees at this store and they are all pleasant except for him. He was rude to me on multiple occasions and pretty much refused to serve me. I’ve been ignored, chastised then yelled at by him for no reason. I’ve written to corporate and I hope they investigate him because I truely felt discriminated against and disrespected for no reason whatsoever. I am appalled and disgusted.

Went in with my boyfriend (who, like, won’t actually say he’s my boyfriend, but we’ve been seeing each other for over six months now and he’s obvi just got commitment issues, but whatever, I’ll just wait it out) so he could get a money order.
Parking lot, good. Selection, good. Prices, the norm. But the customer service was outstanding. The money order thing could’ve been a fiasco because we were having some issues with the debit card, but the people helping us were super duper chill and understanding and even sympathetic.
Good on you, Ralph’s employees. You get all the stars from me.

I went here to get a few things the other day. I chose this place over Vons because I have a cousin named Ralph who never touched me like my filthy uncle Von did. Anyway they didn’t have what I needed (Disney movies on VHS), but they had a bunch of food so i decided to shop around. I ended up getting a few cans of spam, and when I was checking out they offered me membership into this exclusive club. I signed up and now I’m in! And since I was a new pledge my spam was like ½ price! I don’t know if they offer it to everybody, so I would suggest wearing a fedora and asking where the nearest blockbuster is. See you at the clubhouse «brother.»

My husband and I come to this store often. They usually have the things we need however, there’s a slim selection of certain items. The salad bar and hot food bar sometimes will close early, which is kind of annoying when your expecting to get that. Otherwise, the store seems to be organized, clean, has a nice selection of wine and cheeses. Convenient location.

I have been shopping here for years and find this particular grocery store to be more than adequate for my needs both in food staples and service. My interactions with the employee here have always been pleasant and I have found this particular Ralphs to be clean and in good order. It has a a large parking lot and is located conveniently across the street from a Walgreens pharmacy along with a dry cleaning establishment that is next door. While not one of the more super sized, fancy flagship stores, I am more than satisfied with this particular Ralphs and will continue to shop here.

Christian in the Bakery is so awesome!
My girlfriend and I were craving cake so we decided to go to Ralph’s and see what they have (we also needed trash bags and Swiffer fluid). As we arrived at the Bakery we looked at many different cakes. We couldn’t find one that we were totally in love with. My girlfriend, being the the cake queen she is, couldn’t find a cake that she was completely satisfied about. Christian asked us if there was any kind of cake that we wanted and who the cake was for. We responded telling him that it was just for the two of us. Christian then decided he was going to make us our very own special 5 inch cake! My girlfriend got to decide on what kind of cake she got, what kind of frosting, how many sprinkles etc! It was great. She was so happy. He then finished by asking us for our names and writing them on the cake for us. We were more than pleased. This was customer service at its finest. Thank you again Christian. We will be shopping at Ralph’s more often because of you.

I’m not a rocket scientist but after multiple talks with multiple different «managers» including the produce manager at this location they said 2 weeks ago they would move the «Fresh Basil» from a non-​refridgerated location to the location with the rest of the fresh herbs… Well it’s now been 2 weeks like I said and probably 5 or 6 returns of wilted and gross basil and they still have the «fresh basil» in a non refrigerated location and this stuff is supposed to be fresh (look at picture included) This store is a joke compared to the 2 that have just recently been updated… I just hate dealing with all the traffic and snobs at those other 2 but I’m to the point of just suckling it up! Who wants to buy gross basil? I don’t!

Wow, this place… Where do I begin? There’s been at least 3 times where I’ve talked to staff for assistance and they’ve had horribly bad breath. I had an issue with the lady in the meat department before. Issues with waiting a long time at the front desk for customer assistance (oh, and their bell that you ring for assistance has been forever sitting there broken) before anyone ever came to help me. Then today…
All I wanted to do was call and ask if they sold flower vases. It took a while for someone in the floral department to pick up and when I asked her she said in a very thick accent, «Yes, you want flowers?» I said no VASES. She then puts me on hold to find out (mind you this is the floral lady I am talking to then she gets on the phone and says, «No, we no have.» I then ask to speak to a manager and after about 19 minutes of waiting (with people picking up along the way asking what I wanted) a manger picked up the phone and said yes, that they so have flower vases. I told her they needed to hire staff that can speak English and that a 19 minute wait on hold was not acceptable.
I’ve had issues with this place and today after this nonsense I decided to finally wrote my review on them. Terrible customer service!
Ps. I included a picture of my wait time on my phone as proof.

I frequent this Ralphs often as its very easy to come here after a workout at LA Fitness. Everytime I come it is clean, well stocked, and the most important thing in my book… The Customer Service is phenomenal. It feels good to have people around if you need to find something and always asking if you need help with anything.
Amazing service… enough said.
(Everything from my last post still stands)

So the only thing I do not like about this Ralph’s is that it can appear a little dingy.
Other than that, this place is your average neighborhood super market :)

This location is smaller than other Ralphs in the area, but the upkeep is fantastic. It looks immaculate. Something I can’t say for any other Ralphs I’ve been in that isn’t brand new.
However, the biggest issue is the parking lot. It’s tiny. If it’s busy, expect to circle around several times trying to find a spot… or just go to a different supermarket. It might be faster that way.