Post Masters

This place sucks. Every time I’ve been, the experiences have been unwelcoming and employees are rude. I’ll travel a bit further from now on just to not have to go in here anymore.

They don’t sell stamps after 4:30 on weekdays and the owner was a real dick about it, «You can only buy the envelope, come back tomorrow» (said with blank cold eyes and an uninviting tone)
Is it really that much of an inconvenience to sell me a stamp and have my package sit in your mail bin overnight?
Maybe he knows something I don’t know or maybe he’s just tired and bitter, been beat down by the man, over it. Whatever it may be, I did not enjoy the flavor of this particular interaction, distant, dismissive, and depressing — as it were.

The employees here have always been nice and very helpful, but I think the owner is unnecessarily unpleasant, in fact, rude. I used to think this might be a cross cultural issue but now I think he might have mood disorder because at times he is polite but most other times he seems quite angry and hateful no matter how nice the customer is… He can really be nasty for unknown reasons. Really do not want to leave this place as I have used the services there for over 15 years… but resent being used as an emotional dumping ground by this business owner.

Rude and unprofessional people.
Will never come to their store.

I agree with the poster below. The 1 stars are from people being rude and demanding. Ken doesn’t take their attitudes so of course it’s a shock to these people who get their A@@es kissed left and right at Bloomingdales etc. I’ve been using them for years. Ken was closing and about to leave and saw I had my wedding invitations and stayed 3 extra minutes to help me get them out. If you are kind and polite you WILL be treated well and as a loyal customer. The 4 stars is for them not accepting catds

I do not understand the less than favorable reviews. I have been a customer here for many years, using their services for faxing, key making, shipping, buying supplies and greeting cards, buying stamps and using various postal services. I have lived in this immediate area all of my life and I appreciate this business. Yes, they are in a hurry since their goal is to get you in and OUT in as little time as possible which I appreciate. They are very professional about what they do. What’s become wrong with this area are the people who walk in while on the phone, carrying a beverage and «demand» to be helped. Be friendly, people — you will get friendliness in return.

Stood there in front of the employees for 5 minutes while they talked among them selfs ignoring me! If I never said anything they would of never helped me! Horrible customer service!

Consistently great service! I am disabled and Ken and his staff have been kind and helpful so I don’t understand the negative reviews.

The were kind. The only caveat is that they only take cash:(Boo

I love this place. Ken is efficient, no drama, and helps find the best packaging and mailing options for me. The USPS inside has hours that are more limited than the UPS/​FedEx part, but way more pleasant than the larger USPS.

For years they have been doling out abuse and poor customer service! The only thing working in their favor is a good location proximal to other businesses like Joann’s, Rite-​Aid and Starbucks. I only go there when I absolutely must.

Really ! Charge me for one piece of tape! Looks like I’m taking my business elsewhere and I have been using this pace for over 5 years! Bye bye post masters!

Extremely disappointed by the rude attitude of Ken. I believe he is the owner of this mailing center and unfortunately ignores select customers. He also picks and chooses who to charge the unnecessary .50 cents to when securing boxes with tape. Trust me, it’s not about the .50 cents. It’s that he decided to leave me standing at the counter with a shipment and stand outside looking at a poster his employees were taping to the window for 5 minutes. Then it was an inconvenience to ship my package. I’m sorry, is it not your job to ship my packages? Didn’t mean to inconvenience you Ken. And as for the .50 cents, you select who you want to charge it to. I’ve been in your mailing center plenty of times and have seen you tape boxes for other people and not charge. You just lost not only a personal shipper, but my company will no longer be using your services.

I agree with many of the posts here. The customer service displayed at this facility begs for additional training ASAP. Sadly, the majority of poor service has come from the owner, so I guess we can’t expect the workers to have any better attitude. The service here has gotten progressively worse over the past 10 years. I feel sad, as I always support the local businesses, but in this case, I will be taking my business to another facility.

Counterperson quoted me Priority Mail rate, did not bother telling me Parcel Post rate which is cheaper, as I found out at the REAL Post Office.
Lazy?
Inefficient?
Sloppy?
You be the judge

I’ve been coming here for the three years because the employees are so helpful and so kind. They are patient and are willing to answer any questions you have. have never had a problem with them definitely recommend this place.

I had to send a very important letter to Canada. I was extremely disappointed, after being a customer here for 16 years, that Ken not only complained to himself the entire time he was preparing my shipment, but he also charged me $ 5.00 to print out 5 copies (pages) from his computer of the customs paperwork you need for international. This was crazy expensive, and I felt gouged because he didn’t like having to get on his computer and fill out the paperwork.
I’m pretty loyal to the places I do business with, and I like the small mom & pop establishments, they’re important to me. Ken didn’t seem to care though that I had been a long time customer, and refused to reduce the cost. I had never asked them for any break or discount on anything in 16 years. I’m sorry to say this is where my loyalty ended, I simply won’t give him my business any longer.
I’m now on the lookout for a new small post office with friendly customer service that also takes credit cards.

This place does not know what customer service is, they are so rude and I will never go back there again! I will drive an extra mile to avoid this place, so disappointed!

Worse than the USPS which I didn’t think was possible.
Terrible rude service every time and I decided this is my last straw with them. Don’t take cards and they make it difficult to accept checks and are begrudging about giving receipts and cash back.
Shipping materials usually out of stock or not accessible to package and the workers aren’t helpful at all. Plus it is more expensive each time I have, and they arent willing to get you the right item, size or form. It is like Nobody wants to be there. No wonder I see so few people using them every time I go in.
Well this is the last time this happens. You just lost another customer guys, enough is enough!

Great service /​Shipping & full USPS Postal Location!
This is a great place! If you need something boxed and shipped, any USPS postal services, or need a PO box — this is a wonderful choice. All the staff who work here are super quick, and provide knowledgeable super service. I highly recommend!
Note: No Credit Cards or Debit cards accepted for the USPS Postal services. Cash & checks only. Plus, Saturday hours are 9am-​12noon (
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