Picasso Cleaners

Awful!!! I took in a brand new pinup skirt to them and when it was returned to me, it was turned from a yellow to white shirt. They tried to argue with me that I was imagining the color wrong and I was looking at it in different lighting! I think I know what color my skirt is. I showed them pictures of me wearing the skirt, clearly in yellow, and the owner had a passive aggressive attitude and still claimed that the lighting was off. I had the belt to match and showed it was yellow, they continued to argue and finally didn’t charge me for the other items of clothing I had, but never paid for my skirt. I am so disappointed that this business has been sold and I will NEVER go here ever again!

I worked in Picasso before and after the place changed hands. I was trained by Jenny (the old owners) and I kept working after they left. But unfortunately I had to quit because most customers were unbearable. Jenn and Ken left behind a big mess, incomplete orders, lost and damage items that they only knew about. After Jenn left, customer came back for their orders and I had no explanation for the mistake the were made in their clothes. But I always tried to compromise something in return for these customers. Other customer came in to pick up their orders after at least 6 months of them drooping it off, some were already recycled and others were still there. The new owners have always did their best and new customer who brought their clothes in were satisfied with the service. Hope every one at least try their service before judging.

Oh no!!! Never occurred to me to re-​check Unilocal before heading off to drop off some clothes, so I had no clue there were new owners. I kinda got the idea when my 11 pieces of clothing (dresses & tops) cost over $ 100… as from my previous review I spent the same amount for 2 trash bags worth of jackets, suits, dresses, etc and was more than pleased. I returned time and time again. So sad to have to find a new place…

I went back to the cleaner when I discovered that a belt was missing from my dress. She said that she had no belts, but that they would look for it and deliver it to my house. I received nothing after two weeks, so I returned and she said that I had lost the belt on the way to my car from the store. I told her that I had not and that they had lost my belt. She said that her business partner said they don’t have it. When I asked what they were planning to do about it, she responded that she was only a worker and not an owner. I asked her why she referred to her «business partner» if she was only a worker and she had no answer. I told her that I was going to report them to the better business bureau. Now she hung a banner on the front of the store stating that they are a «friendly business». Don’t believe it!!!

Apparently this place has NEW OWNERS. I only know this because of the other Unilocal reviews. I’ve been coming here for several years and the old owners provided excellent service. I should have known something was up when I went to pick up my clothes and the new guy at the front desk could not locate them. I was like, «No, I left a bunch of stuff here and they were ready weeks ago.» He finally found them after several minutes of searching. I reluctantly left some of my other clothes there and the whole transaction was rather disorganized. I asked him what happened to Jenny and Ken and he said, «I don’t know. The went on vacation and didn’t tell me anything.» This may have been true but still, it sounded really shady. I noticed that furniture and other items were missing and I asked, «Is there a new owner?» The reply was, «Jenny and Ken went on vacation and didn’t tell me anything.» Now I have to find a new dry cleaner…

First off, I am so sad that Jenny and Ken sold this place. As the other reviewers mentioned, the new owner’s are HORRIFIC and I will NEVER be returning. I should have realized something was wrong when I dropped my laundry off a month ago and they full on lied to me and told me Jenny and Ken were just on vacation. My main complaint though is that they tried to get away with not honoring the current Unilocal coupon for 30% off your order. Whoever they let work the register told me the coupon was «not true» even as I held it up to her face. She first said no discount could be applied until I had to bust out the big guns and actually throw it out there that I am a lawyer, which I hate doing, and that this was false advertising. I could care less about the discount at that point but I was too pissed to pay them a cent more than I had to. That produced a 25% discount. And after all of that, half my clothes still had spots on them. Time to find a new cleaners.

BE WARNED — PICASSO CLEANERS IN NOW UNDER NEW OWNERSHIP AND THEY ARE NOT ANYWHERE NEAR THE SAME QUALITY AND CARE THAT THEY USED TO BE. Not only did they deliver my clothes to the wrong address, they lost one of my pants (and refused to do anything about it since it was lost «by the previous owners»). The new cleaners also shrunk and destroyed one of my favorite sweaters by shrinking it three sizes, and then tried to stretch it back into shape — guess what, that doesn’t work. After they misdelivered all of my clothes, they swore to me that they had no additional items of mine at the cleaners. When I discovered I was still missing a $ 1000 Armani suit, I called and complained and they then seemed to «find it» in the back room. Do yourself a favor — do not trust this place. There are dozens of other cleaners in the neighborhood — it’s time to find yourself another cleaners. I know i will.

Beware, «New Owners»!!! I used this place for many years, the family that used to run it where wonderful and performed an amazing job, they where honest, friendly, accommodating, and overall terrific. For reasons unknown (I have not been in for a few months, do to travel) I have come to find that they have sold the establishment, the new lady at the counter did not honor my original price (40.57 $) I never argue about money, if it was the original owners, I have would never said a word, I could care less since the job was suburb, but when a new unknown person to me says that I have to pay (50.95 $) for no apparent reason, for work that I am sure she herself or her employees did not do, just made me upset. The new owner seems to have a few problems (empty, disorganized, unwelcoming), and I have no plans to return. I frankly hope that will be able to get in contact with the previous owners a wife and a husband that where great, loving and helpful people, and I really have my fingers crossed that they only moved to a new location, I will definitely go out of my way to find them.

The place is a mess and looks so dirty! The lady who greets you wasn’t very friendly and her appearance was very disheveled! Their turn around time was so long that I could have sewed a new dress faster! I opted not to try them. If my first impression is this bad I can’t imagine how bad their services are!

I used Picasso for over 5 years. Sadly I had to stop going there since my family moved to another city far away. I was at Picasso on a weekly basis and never had a problem. Great work and fair prices. This place is owned by a husband/​wife team who put in an incredible amount of time running this place. And every time I came in with my daughter, they were always friendly to both of us despite their never ending work.
One thing that really impressed me — with other dry cleaners, occasionally I would find a missing or broken button. However with Picasso, that never happened in 5 years. I thought that was amazing. I commended the owners about it, and they said they inspect shirts for missing/​broken buttons, and replace them. I wish all small business owners were as meticulous as the Picasso owners.

Great cleaners! They are very friendly, convenient location & parking, and my clothes were ready when promised and looked perfect, no strong smells, folded very nicely and looked brand new. I will definitely be coming back here again and would recommend it to anyone!

Update ⁹⁄₂₀₁₄
BEWARE! The cleaners has been sold! If you are lucky enough, that they are able to find your clothes. You will still be unhappy when you see them. All wrinkled and not done nicely, the way the previous owners returned the dry cleaning.

I needed my wedding gown cleaned and preserved and when I called Picasso Cleaners I was very excited to find out that they do everything on-​site. I took my dress to Picasso the very next day and dropped it off with a gentleman named «Ken». Ken could not give me an estimate for cleaning and preservation, so he instead took down my phone number and told me that «Jenny» would be calling me later that day.
1.5 weeks later I still had not heard from Jenny, or anybody else from Picasso Cleaners. I finally called this morning and after inquiring, was told that it would take «a couple of months» to get my dress cleaned.
Picasso Cleaners’ lack of communication is extremely unprofessional, and the snail-​like speed at which they clean is unacceptable.

My husband is referred to as sandy pants man to the woman that works here. Why? Because she had to undue a ridiculous amounts of sand from my husband’s pants that he wore on our beach wedding. Guess that always stuck with her!
They do indeed do a good job getting whatever dirtiness that was thrown on clothes that can’t go into the washer at home.
We’ve been lucky here… because our clothes never has reek of any dry cleaning chemicals when we get our stuff.

Went to this cleaners on account of some rave Unilocal reviews.
Pro: Did good job.
Cons: Slow. Didn’t seem happy with life. Inconvenient hours.
Overall a fair experience, fair service.
Couldn’t get over almost indifference I got from the lady behind the counter. I mentioned I was there on account of Unilocal,and she didn’t seem to care less, let alone smile.

This place is super friendly and go out of their way to make sure the job is done correctly. My antique doily was pristine after the special treatment it was given. Today I ran in with a stain on a new shirt. They treated the stain and gave it back to me to wash… no charge. no stain. They have made a customer for life.

Can I just reply to the Hannah who gave this place 1 star. She questions everyone else that gives Picasso a good review. She is the only one that gives it a bad review and only has one review herself. Hmmmm makes you think eh?

The BEST dry cleaners in town by far! So friendly a mom and pop style shop and they really get out stains and smells! I was concerned about both and even when I looked at my silk skirt with a couple of wrinkles she took it upon herself to take it back and within two mins came back with a completely wrinkle free skirt! AMAZING service and great cleaners. Thank you Picasso, you live up to your name!
I can’t see myself going any place else! These guys are simply the BEST!

Maybe I am just used to other dry cleaners, but my experience here was my first in the valley.
I felt it was overpriced, $ 86 dollars for 10 pieces, 6 of which were just collared suit shirts… maybe $ 2 elsewhere.
The clothes smelled of chemicals to me, every cleaners I have gone to I didn’t smell anything on the clothing, but here everything had a essence of chemical and while I am wearing the clothing, I can smell it.
The people are very nice, but I think it’s overpriced for the pluthera of work I have to do when I get home by taking all of the paper and plastic off each individually wrapped item (unnecessary).
Overall ok experience.

The best — competent, polite, very knowledgeable, no harsh chemicals, inexpensive or the same as others. I drive 20 minutes to take stuff here. I would not use anyone else. Did a GREAT job washing my sleeping bag after 10 years of regular use. I know — I know — I know
I get NO compensation for this review neither do they know I wrote it