Pavilions

Small Super market. Easy parking and nice people that work there.

Always long lines. Meat dept is TERRIBLE. Produce is never fresh. More than once bought an item that was expired and had mold all over it. On the plus side, soda and wine are cheaper than Ralphs.

The place is never clean, staff is rude. I’ve tried to give this grocery store numerous chances with it being walking distance from my house, but I’d rather drive to ralphs. This morning I went at 7:20 almost an hour and a half after the opened. Their deli says they serve breakfast starring at 6. I asked for a sausage breakfast burritto… they were out of sausage… and potato. The woman seemed annoyed when I asked if I could just get one without meat. And then told me all I’d get was egg cheese and tortilla. I asked how Kong until they would be making potatoes and sausage. She told me she had other work to do… I’m sorry I didn’t realize a customer ordering one thing off your menu exactly as it reads when it says you’re open is an inconvenience for the store.

Well… the staff is reasonably pleasant. BUT the store seems sort of dirty (not in a «I wouldn’t eat food from this place» way, but shopworn) and it’s supposed to be a PAVILIONS which used to mean something a little higher-​end than Vons, which sure isn’t true here anymore. The lines are often longer than I think they should be, particularly given the real problem which is how so many items are SIGNIFICANTLY PRICIER than Ralphs. Feels like it’s sliding down the slope, which is a shame because I want there to be some significant mainstream competition to Ralphs.

Well… i would say «so so» about the pavilions. What bothers me most is that its always super cold in the store, most of the time u need to spent at least 10−15min waiting in line.
Meat and vegetables are cheap, but no flavor, and sometimes-​not fresh. Its ok place to get stuff like ice cream, soda and chips. One thing that i like is their bread! Their own bakery brand bread is really good!

I keep coming back to this location because it is super close to my house but that appeal doesn’t last for long once I get there. Many people have written about the issues with this store and you tend to wonder why it seems so bad. I have to agree with most of the things that have been said by other Unilocalers.
The produce department — I don’t understand at all because it seems like it is super small. They don’t seem to have a good selection at all. The layout of it isn’t really friendly and just seems cramped. I rarely see anyone working in that department either so I don’t really have the option to ask for help if I need it.
The bakery department — Their bakery department consists of two tables of baked goods, a cold case and a bagel/​roll display. There isn’t much space for them to have much on display so everything seems cramped on the two tables. That isn’t my biggest complaint though — on two different trips have I had bread that was really really undercooked in the middle of it. It was just uncooked dough in the middle of the bread loaf and I had to take it back! I stick to getting the rolls now but even those are a difficult buy since they go bad really quickly.
I have no experience with the other departments so I can’t speak to them but overall the store just seems like it doesn’t care at all. I try to get in and out of there as quick as possible since the quality seems on the low side. I think of this place as a stop when I have forgotten to get something that I really need but spending any quality time here just seems like a waste.

The service here is pretty abysmal. They have a pretty bad selection and never have enough registers open. I’ll come in for one item and only two check stands will be open, both with five people on each line. If you can make it to the Ralph’s down the street, do it. It may be a little pricier, but you won’t be standing in line for 15 minutes.

Always has long lines.
Feels dirty.
Not enough options for vegan/​organic/​natural.
The parking lot is a pain.
A gross place that I would not return to unless someone held a gun to my head.

They are improving their service. Faster lines and better customer service.

This is the definition of a place that has given up. They don’t restock the shelves and everything is on organized. The workers seem to be half asleep and couldn’t care if they were there or not. There are always lines and they are always understaffed. I come here every once in a while just to pick up a couple things because it is so close to my house but since the new Ralph’s opened upI have been deliberately going out of my way and traveling further to go to that one. This place is literally not even trying to compete and it seems like they’re just waiting to be closed.

great supermarket with lots of parking. super helpful staff, and the items are always where they are supposed to be. they keep about 3 – 4 express lines open during the busy times. it all makes for a quick, pleasurable shopping experience.

Gosh, this store has gotten worse. The woman who puts the bagels out in the morning just TALKS… TALKS…TALKS… while the old bagels sit in the case with gnats & flies & the fresh hot ones sit out in the freezing cold store.
By the time she gets a move on and puts the fresh ones out, they’re cold and starting to get old. And gnats INSIDE the bagel/​pastry case!!! GROSS!
Too bad this store is within walking distance. Once again, I’m DONE with this place.
The Board of Health needs to check out the dairy/​bakery section.

Came here for a «pregame» purchase before I nite out with friends. I would not normally shop here, but it was «on the way» & grocery stores are usually more affordable than liquor stores… Not the case here AND the selection was limited.
The cashier hardly looked at me, & seemed to really dislike their job/​day. So glad I could be a part of it.
The store was not the cleanest, it looked a little run down. It wasn’t the most helpful, positive, or satisfying experience, but the purchase got the job done.
Needless to say, I won’t be returning. If I do, it’s because it’s «on the way.»

Seriously. This is the worst grocery store. If I could give it negative stars I would. It has exactly two redeeming qualities.
1. it’s about 3 minutes from my apartment making it easy to get things when you realize you are out of just one thing.
2. There is an incredibly helpful and sweet deaf woman who works in the hot food section.
Other than that this store is…
-…seriously outdated and shabby looking. I thought Pavilions was supposed to be the «Upscale Vons»
-…Too crowded. The aisles in this store seem more narrow than most. It’s like they tried to cram more stuff in this store than should fit.
-…Not enough Checkstands. This store has either 5 or 6 checkstands including the two express ones. However, this doesn’t really matter because…
-…They never have enough checkers on. I can’t think of a single time at this store than my check out took what I would consider a reasonable amount of time. About half of the time it’s because there are too many people in the line for the 1 or 2 people there checking out, But sometimes it takes forever because…
-…Most of the customers here suck. I have never seen so many people nickle and diming a checkout like this. Since moving to this neighborhood in August, and only using the store for emergencies I’ve seen people try to convince the checker that they can buy 4 out of 6 beers in a 6 pack, try to return a box of store brand popcorn, argue that a Lean Cuisine should count towards a Healthy Choice 4 for $ 10 deal, and try to by just the legs from a rotisserie chicken.
AVOID THIS STORE.

This was the worst supermarket I have been to. We waited 25 min at the deli for cole slaw, there was not a single person in sight to ask for help. I was dreading checking out. There must have been 15 people In line and the checker who also was the supervisor was as slow as a snail. Sad just moved into the neighborhood not my favorite store

Horrible experience today. Have shopped at this Pavilions for 14 years. I go to Ralph’s, TJ and Wh. foods as well, but this was always closest to home. I look past grunginess since staff is usually friendly. However today, after buying a bag of groceries, I detoured back to the bathroom. On the way out, made eye contact with the check out staff and proceeded to car. As I’m leaving the lot, I notice an employee run out and start taking pictures of my license plate. I yell out my window, «what are you doing?» And he runs away. So I go back in and ask to talk to the manager. When Mngr Dave shows up, I say, why is your employee taking pics of my license plate. His answer, «Why do you think he is?» I reply that I assume he is since I detoured to the restroom after buying my groceries and ask if he wants to see my receipt? «Do you have a receipt?» Asks manager Dave. Now I’m a little pissed and ask him how long he’s been at this store? 2 days it turns out. Then he claims the parking lot guy doesn’t work for him and he doesn’t have a contact for their company. Rather than simply stopping me on the way out and asking if I’d gone back into the store after checking out, he came up with this whole scenario, then backed down as soon as confronted. When I pointed out that I wasn’t as upset by the guard taking the pic as the Managers smarmy attitude he still didn’t apologize but finally admitted he had handled the situation poorly. But no apology and no manning up to weak decision making.
WHEN DOES THE RALPHS OPEN AGAIN!!!

This place deserves –10 stars.
I have never experienced a more disgusting store.
It has always been small, dirty, and poorly stocked, but my recent experience really did it.
I live close so I continued to come here if I needed just a few items. There is one older gentleman who bags groceries, who may be the SLOWEST moving person on earth. On one occasion I was in a hurry and tried to start bagging myself, but he literally grabbed the item out of my hand to do it himself.
On this occasion, the checker very obviously had pink eye… as indicated by his red eyes that he kept rubbing, itching, and putting eye drops in. I watched in horror as he touched every single one of my groceries. Oh and just my luck, after all of my stuff was thoroughly covered in pink eye, the slowest bagger in the world showed up again.
Never again. Please tear this place down and make it a Vons. Or just tear it down.

Oh Pavilions. First off it should just be a Vons. It doesn’t nearly have the selection and specialty that you think of when you think Pavilions. The produce is pretty shabby as well. Secondly the lines are horrendous. The place is always understaffed with people in line all they way into the aisles. There are always homeless right outside the door hitting you up for change as you leave and currently there is a lovely patch of vomit outside around the corner that no one has cleaned up for a week. I do have to say the staff does their best under the circumstances. I think it must be management or corporate that has made it such a mess.

This place is a dump. It is like the store was built and stocked in the 60s and then left to flounder. Prices are high, quality and selection is low. I am thankful this is not a grocery store I have to frequent. Strange cast of characters in there, from the shoppers to the staff.

Eh, what can you expect from a supermarket…
They have the things I need and when the lines are too long at checkout they’ll open up another register.
For me it’s convenient, close to home and parking is easy.