L’occitane

I love L’Occitane products. And this Sherman Oaks’ store is closer to my house, but I go to their Glendale location (where I did not have any problems). I’ve been at this Sherman Oaks location once, and did not like the rude sales lady. However this weekend, I did not have time to go to their Glendale location — to buy a gift for my friend and use my voucher for free hand cream. I went with my kids. The sales associate was the same one from the past. She was rude again, even my two kids noticed it. I think her name was Armine. She wasn’t helpful in choosing the right products, and most of all did not honor my free hand cream voucher. She kept insisting that I printed the wrong one. So I showed her the email (from L’Occitane) from my smartphone. Both of us even read the fine prints at the bottom of the email. Still, she did not honor it. I was so upset and decided not to buy anything from this lady. I argued with her and asked what other proof does she need. I knew I was right in following the instructions from the L’Occitane’s web site, and did nothing wrong. And the sales lady still insisted that I printed the wrong one (even after showing her the email from my smartphone). At the end, she just gave me my free hand cream. No thank you or anything. I just left … thinking of writing this review, and maybe to L’Occitane’s costumer service!

The sales associate Amy was wonderful! Took the time to explain and show me everything. I will definitely be back to do some more shopping