Courtyard by Marriott

bed bugs and bugs on floor, do not suggest staying here, poor management

The lobby is inviting, the parking to initially register is convenient, and all downstairs areas such as the café and bar look clean and comfortable with open space.
When you get to the room is the problem. There was horrible freeway noise with honking and sirens and a huge accident on the freeway? You will know all about it and every detail due to the noise then you look out the window and get to see every last detail. The room was a party floor. Yes I’m from Vegas but I don’t want a party room. Across the room from us was a door that literally was covered and said «the party is here» and had the girl’s name for her sweet 16. The room was packed with girls laughing and screaming and coming and going and slamming doors and talking in hallways. I guess they allow parties at this hotel?
The room had a sliding glass door which did not close. The lock was broken and it just stayed open. This seems like an issue that should have been fixed before letting guests come in the room.
Food and dishes were covering the floor for hours, nobody picked it up. Sorry but I understand room service and people leave food but I don’t want to see anyone’s old food about to collect roaches and they need to find a way to check floors and clean hallways up. I saw a random rolling chair just sitting in the middle of the hallway too, was this a storage floor? So odd.
The last straw was when I went to take a shower and noticed our room had a USED towel (when you wet a towel completely and then let it hang dry it gets that hard). It wasn’t a pretty towel either with stuff on it. :(I didn’t notice it at first because the showers are pretty high and have a curtain and it was hanging over the edge. It was when I was in the shower and looking up.
I let the front desk know and they were very accommodating. They moved us to a quiet floor and quiet room. It literally felt like a different hotel. They also gave us free breakfast which I appreciate. I feel that is important that they cared to make me comfortable and sleep well that night. I like their breakfast area how it has it’s own menu and you can order off the menu. This isn’t something I usually see at a Marriott, then again maybe I don’t pay attention since we don’t eat hotel breakfasts unless they are free. Must be the type of Marriott it is.
This room they moved us to was so much nicer in terms of the bathroom. It had an updated shower area. They should do that to all of the rooms. It really made the room nicer. Thanks for the good customer service but I think management should make sure hallways are cleared of trash and items and rooms should not be party rooms or if they are, place them at the end of a hall and nobody around them. The freeway noise they can’t do anything about, it’s the location of the hotel. Also cleanliness of a room is very important.

Overall, it’s a nice hotel. Much better than the Mariott in Ft. Lauderdale where I stayed on another business trip. The room was made and cleaned. The shower stall was clean and modern. The strange thing is the hotel goes to lockdown after 11 pm. No one can get in or out without their hotel pass. Must be the location or LA thing maybe? I would recommend this hotel for a business or short stay.

Stayed in a Double Queen Bed Room with my Family over Memorial Day Weekend. The rooms were clean and the staff was nice. However, I was astonished when I went to check out and we could not receive a military discount on Memorial Day weekend. How ironic is this? Well needless to say they honor this discount any other time except for holidays. Well my brother served for our country and is a Veteran. This man deserves some recognition especially on a holiday weekend that honors our loved ones who have served in a foreign war. I really believe they need to change this policy. How does it make sense? They were not even packed with guests, yet when a customer who has served our country inquired about a military discount which is clearly advertised. They won’t honor it on Memorial Day Weekend!

We used to have family stay here whenever visiting but this hotel now charges $ 350-​$ 450 per night. Buyer beware: it’s not worth it! Go stay at a nicer hotel for that amount. The hotel used to charge somewhere in the $ 200 range per night and has now raised their prices to exorbitant rates because of the gas leak in porter ranch, and when you talk to management about this, all they’ll tell you is that since the gas company and homeowners insurance are paying, the rates have gone up and people are willing to pay these rates because they’re the only hotel in the area. I understand basic supply and demand but these rates are unbelievable (you can stay at a nicer hotel in Beverly Hills for these rates) and they’re preying on their customers. Go stay at the universal Hilton a few miles away and save yourself some serious $$$. It’s a MUCH nicer hotel and much cheaper!

Clean but very noisy. Would choose a different hotel away from the constant road noise. Air conditioning would wake us up every time it kicked on. Front deck said we had a quite room. Moved on to a better hotel.

I usually love staying at Marriott hotels, but this one needs some help! We put our valuables in the room safe, but then the maid stole my daughter’s pajama bottoms (they were very stylish and could be worn as workout pants or sweats). There is no way that they could have been lost, because my daughter wore them 2 nights in a row, and then poof! They were gone. We reported the loss and were told that an investigation would be performed and we would be told what the outcome was, and that the General Manager would be notified. We have not been contacted about it since. The front desk clerk did not look surprised, either. For the rest our stay, we kept the «still sleeping» sign on our door and got new towels from the pool area, feeling like our belongings were not safe anymore.
I agree with the other reviews about the parking places being too small. I did love the pool and deck, and the Lobby and restaurant staff were extremely nice. I wish the bathroom had a fan in it. Our room had a great view, but the mattress was saggy. My teens seemed to like the gym.

One main note: Avoid Front Desk clerk «Asav», at ALL COSTS!!! If you need to make a reservation, order a meal, need some help or any customer service whatsoever, this guy will power trip and give you a hassle for EVERYTHING imaginable.
People from Porter Ranch (due to the gas leak) have been relocated to this hotel. Despite me proving that So Cal Gas is paying, this guy had the audacity to try to have me pay $ 1800 as a deposit!!! LOL. Really? This is just one out of numerous issues. People are gong thru some emotional wreck this uncompassionate tool is the last thing anybody has to deal with.
Have some self respect for you and you’re family and avoid this guy. If he is there, ask to speak to someone else, unless you want to get a headache and go thru a war about charges

Horrible. Experience. Will never come back. A guest blocked me at the parking lot. She parked in the aisle cuz she had a Mercedes Benz .? Manager did compliment me breakfast. But I would of kicked out the guest. Keep the returning customers like me and my company.
Not dush bags like that guest… Won’t be back to a Marriot again.

Stayed here on a business trip for a night and had a good breakfast at their Café. Had a good time. Would recommend highly!

This can’t be a Marriott property! From the lunch that took 45 minutes to get, to the TV that can’t receive ESPN 2 (even tho it’s listed in their book) this is a disgrace to the Marriott name.
They sent an «engineer» to fix the TV; why didn’t we receive ESPN? Now we have our football game.

Bad management, I called yesterday and want to talk to manager regarding the last week trip. We stayed Oct 24−26^th room 623 and had bed bugs bit my friend and me really bad. The front desk took my name and said the manager will call me back tomorrow but they never did. What the hell wrong with them don’t take matter seriously, I don’t know how they solve my problem but as the pics included my friend’s legs are irritated and itch really bad. I’m getting really mad at their customer service, people, just don’t stay here if you want to takes these bugs home with you

9÷25÷2015: Deanna Jaxine Stinson and I stayed at this hotel. We went to Encino, California — Asylum Studios — Celebrity Mysteries documentary series to be interviewed. Nice comfortable beds, work out studio across from our room and outside of our room was the beautiful patio with fireplaces. Loved this place and Glizelle Miranda was so personable and helpful, she is a great employee! Here is our photo slide of the hotel:

The lobby looks good. But the view from our room feels like living in a prison (see uploaded picture). We just closed the drapes all day long. The shower and toilet drain is terrible, flushed 12 times just to get my daughter’s #2 down. The shower drain takes 3 to 5 minutes to get all the water out of the bathtub after a shower. One bottle of water is $ 5. The AC is very loud too. I guess they remodeled surface, but the building itself is very old.

We were looking for a place to stay the night (last minute) after a Dodgers game. This was the closest hotel we found with at least 4 stars. Granted we arrived at the hotel at 11 p.m. and left by 10:15 a.m. but we were pleased with the room. The room was clean and spacious. The only negative was when my husband asked our 5 year old son to look under the bed to make sure nothing was kicked under there. Our son exclaimed, «there is something but it isnt ours.» My husband looked and discovered it was a box of condoms (unused).

Clean. Friendly staff. TV did not work. The hotel took care of me for that. Again the staff here were all exceptional. I had a u-​haul. Put it in the side lot (secured) yet 10 gallons of gas was siphoned off. I left messages with the hotel to let them know about it. No one has returned my call. Disappointing. Rooms were nice. Noticed a previous review complaining about low water pressure in the shower. The shower heads are all adjustable. The showers are very nice. Great location. Some wonderful eating establishments nearby. A Fresh and Easy nearby. A lot of things to do that you can walk to or drive a minutes to.

Worst hotel ever. Charged 500 $ for noise disturbances that were not true. Rude staff. Completely disappointed with a simple one night stay. Would never recommend.

Very bad water pressure and only luke warm water, not hot. Pool was dirty. It was disappointing and does not meet usual Marriott standards you might expect.

This review is severely overdue. We stayed two weeks last year. There were some issues, but Paul rectified it immediately. Customer service by Paul was exceptional. If you have ANY issues, please reach out to Paul.
The location is in close proximity to everything. People complain about parking, but I think it is reasonable.
Thanks Paul for making our stay enjoyable. The front staff is very friendly. My 3 y/​o boy misses everyone at the front desk :(

Stayed for eight nights at the Courtyard by Marriott. Was met by guest relations associates at the front desk with a smile, and they were consistently helpful throughout my stay. Jacob helped me to my room, and again when I upgraded to a suite. He and McKenna at the front desk were friendly, professional and helpful.
I stayed there with my infant daughter for over a week. The suite was perfectly outfitted for this type of extended stay. I used the living room area (which is distinct from the bedroom) as her play area, and the hotel furnished me with a crib (pack and play) which I placed aside my bed in the bedroom at night.
The suite has a kitchenette with sink, fridge and microwave. Regular rooms come with microwaves upon request.
The hotel itself has amenities like: free in-​room internet and a business area with free internet in the lobby; free guest laundry on the 4^th floor (helpful!); a pool, exercise room and a «marketplace» which sells sundries.
There is a restaurant on the first floor. Highlights were the Caprese sandwich, chicken noodle soup. Restaurant hours are a little all over the place, with them closing at 1pm some days, which seemed odd since it’s lunchtime. However, they do have (fast!) room service — the frittata was excellent!
There is underground parking, no valet.
I would definitely stay here again! :) Good hotel, well-​priced, good service, friendly staff. :)